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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The lobster roll selection was a gift for my sister's birthday.
It arrived on the specified date, packaged wonderfully and my sis said the quality of the lobster was excellent.
Package got there on time, in perfect condition. I appreciate the tracking updates.
Packaging was excellent. Fresh food. Fun experience.
The ease of ordering and able to select a specific delivery date.
Everything was packaged perfectly so nothing was broken. We had fun putting them all together and of course eating them. Everything was delicious. I would definitely order again!
The macaroons were delivered in good condition, fresh and nicely packaged.
Fast, efficient, still fresh on delivery, and enjoyed by all.
I ordered a pack of 16 giant slices of pizza. They shipped on a Tuesday and delivery date was Thursday, during Thursday my delivery date changed to Friday. Item arrived completely thawed, no ice was left and pizza was barely cool. I thought it would be fine and put it in the freezer. The next day me and my husband had a slice each for lunch, the pizza made us nauseous and got both of us sick. On Sunday I emailed Goldbelly requesting a refund, it's Thursday and haven't heard from them. Sadly I looked at their website information and it states "no refunds on orders already shipped" to me this means that I basically got screwed
Birthday cake arrived on time and I was told it was delicious and beautiful!
The item was delivered as expected. The gist brought the joy as intended.
My order arrived quickly, and I was well informed of its progress. Part of this order needed to be kept cold, and part didn't. Everything was at the right temp and delicious on arrival!
Everything outside of the warning about shipping. See below.
Everything- delivery, packaging, quality of food. Definitely the taste of NYC that I have been missing during quarantine.
Easy process and great food! Overall great experience.
The food was outstanding. My six-year-old niece was sucking meat off the ribs like she'd never seen food before. The nine-year-old, who barely eats, got a second helping.
Easy ordering, shipped as expected, packaged well. Lobster roll kit was great. Initially, the bag looked small to be 2 pounds of lobster, but there was plenty. Although it was frozen, it was really delicious. They also wrote a little note on the shipping box, which made it feel much more personal. We will definitely order again!
Easy to navigate. Where I live we dont have a lot of cultural options for food. I always find what Im looking for on goldbelly!
I was so skeptical because I never order from ads on Instagram. I am now a devoted customer for life! Ordering was easy, what I ordered (banana pudding) was amazing. I received it promptly and packaged with cold packs and insulation. Overall, a very good experience.
Delivery, packaging, all the logistics and execution from ordering to delivery
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for hanging tight while our customer service team worked to get back to you! We're so sorry this order didn't arrive in good condition, but we are glad we were able to make this right for you through our customer service support!