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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery on time as promised in a well-packed box. Access to signature food from around the country. Shipping included in the stated price(no add'l cost surprises). Ideal for times of Covid-19 & travel restrictions since shouldn't be going far... makes it possible to still bring the food to me when I can't go to the food.
The brownies were very delicious! The brownies were very moist. The serving size was very huge. We'll have to freeze some but, the taste of the brownies makes it so worth the freezer space!
The cakes(BOGO special, Rainbow Cakes) were great, arrived in perfect shape, and were a big hit. Sadly, I'm 1000 miles away, so I didn't get one little bite ;) I had planned to order one for my son-in-law's birthday in August, but was not about to pass up the BOGO. They arrived on HIS dad's 86th b'day, so it couldn't have worked out better. Thank you!
I got my food delivery and I was still super cold coming from Chicago!
Delivered right on time and the cake was delicious!
The package arrived when it was expected. The food was in great condition when it was delivered.
My product was delivered just as they said it would be and the Red Velvet cake was great
I sent it to my boss and he and his family loved it. They got it fast and fresh
Timely delivery. Product was well packaged and still frozen. Looked like the picture. Tasted delicious.
My mom loved the package and said it was really fresh
The food arrived chilled and on time. Easy to follow directions.
The lobster was packaged in a safe, secure box with ice packs. It was delivered as promised. I'll be ordering again
The order shipped quickly and the pizza is phenomenal! A literal slice of heaven during the pandemic.
The pickles are great, they were packaged really well in environmentally friendly packaging.
Products were delivered on time and in great condition! My friends were very happy with their bday cake slices!
I enjoyed getting a delicious cake without having to travel to get it!
FABULOUS PEACHES, LOVED THEM, DELICIOUS... 5 PEACHES WE RECEIVED WERE VERY SOFT & HAD BROWN SPOTS...
HELP!
Delivery arrived on time-we have had two lobster tails so far-they were delicious-it has been 60+ years since we have had lobster tails
I ordered Caffe Panna gelato... the package arrived perfectly! The gelato was packed with dry ice... product was frozen... and now we are enjoying it. Scrumptious!
Bagels are tasty but they were late by 1 day. They would of been a little fresher if they were delivered the next day when they were supposed to be.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

