Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything! This order was a gift
The recipient was impressed with the quality
There is always a great selection of products to choose from and they are shipped carefully and promptly! I have ordered items several times and have always been completely satisfied with the results!
Everything. On-time delivery. Products well-packaged and fresh. Goldbelly is gonna be a problem for me.
The cake arrived in perfect condition and was absolutely beautiful for the virtual birthday celebration for our 94 year old grandmother
The pizzas were packed very well for shipping and most importantly tasted great!
The bagels were delivered right on time and they said they were great!
This is our second order. This is a great service for our favorite dessert. We could only purchase if we were in Florida or New Jersey. Thank you Goldbelly!
Outstanding experience, Great packaging- arrived fresh and yummy.
Delivery was on time and as expected. Product arrived intact and was as expected.
My sister is in the health care industry and is under quarantine due to COVID. She grew up in Ohio and loves Graeter's Ice Cream. She now lives in Idaho and was thrilled to receive the assorted ice cream. She sent a picture to me. Everything was intact and still cold... it was 100 degrees the day she received it. It made her day..
Easy order. Good communication. On time delivery. Excellent food.
Almost everything.
Ice was melted and merchandise defrosted
Delivered when expected. All items were expertly packed and fresh.
First delivery was fine
2nd delivery arrived late and food was spoiled
Expected a refund in a timely matter
Food arrived on time, packaged perfectly with all the expected ingredients. Also, instructions for food prep were provided and easily understood.
Fresh, delicious lobster delivered cold and on the day it was expected. Complete with directions for making a scrumptious lobster roll supper with decadent Whoopie Pies for dessert. The entire meal was wonderful!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

