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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Super fresh fish! Tasted like it was caught yesterday. Made delicious sushi with it. Fantastic gift.
Love DiFara!
This is my husband's favorite pizza place but we do not live near there anymore. It was so awesome they were offering a one time only deal to ship their pizzas. This made the perfect Christmas present.
The opportunity to try products from some of the country's renowned bakers/restaurants
The package arrived on time as announced. It was exceptionally well packaged inside with the smoked salmon perfectly cold on the ice and separated well from the babka and the bagels. I reuse your box during the summer months as my ice box in my car trunk. The food was delicious as always and we enjoyed it immensely. Thank you Russ and Daughters for your excellent food and Goldbelly for bringing it to us safe and on time. Happy holidays. Nicole
Everything! The quality, the freshness, it was absolutely delicious!
How quick it arrived and looked just as advertised. It arrived cold and well packaged.it tastes delicious!
I sent as gifts and they were received on time and got rave reviews.
Been 6 years since we were in Moss Landing. Phil's has always been awesome. We had the cioppino for Christmas... delivered. It was just as good minus the ambience as eating there.
Orders came in on time and was easy from start to finish
I loved being able to easily ship food from my city as a Christmas gift. They made it to Seattle on time and my brother said they were fresh and delicious. I will definitely be using Goldbelly again.
Exactly as advertised! Heating instructions were spot on! Would definitely purchase again.
The Mac & Cheese, Baked Beans and Sweet Potato Casserole were amazing and disappeared with people wanting and craving more.
The brandied fruit cake was the best my brother has ever eaten. I buy one for my husband every year from Collin Street Bakery.
I'm ordering one of your for him within the next month...
It was a gift to a friend who apparently thought it was good
The order was on time, fresh and exactly as described.
Food was fantastic! Well packaged, delivered on time it
Great communication. Ease of ordering and the product was shipped as promised.
Cakes arrived on time and perfectly wrapped and boxed. Both tasted like visiting my great grandmother and great aunts in Mississippi. Delicious!
Amazing service! We grew up in the SF Bay Area and It's It bars were my dad's favorite. This totally made his Christmas!
Fast, fresh and delicious. SO much fun to serve cheesecake and bagels from New York for Christmas in Virginia!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

