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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything was good except Kenny & Ziggy's. I order 2 lbs of their potato salad and ended up receiving two 1/2 lb containers. I would like a credit for the product I didn't receive. Thank you
I love Goldbelly because the ease in which I could send a unique gift at Christmas was immeasurable.
We were so impressed with your service. The sandwiches were right on time and so fresh.
This was a gift for my son, and he not lonely loved it (having come from Philly), but shared it with a friend who was really impressed!
Fun, not anything I could get around here! A great conversation piece at the Christmas Dinner table for sure!
Once ordered it was only a few days and I had my order delivered.
On time delivery. Cookies were fantastic! Everyone loved them.
Good brownies and very fast delivery. Super fresh!
It came frozen and was absolutely delicious. The packaging was excellent kept the pie intact
Right on time
Nice descriptions of good and I liked the reviews
Our New York chunk came on time, well chilled, and beautifully marbled. Family enjoyed it immensely. Will continue ordering La Freida products for all our special occasions.
It was a great Christmas gift and made a big smile.
Ease of ordering, quality and breadth of products offered,
Easy ordering and I liked being able to select the delivery day
The cake was delicious and I will be reordering. It's unlike anything I could find where I live. It arrived frozen and we just followed the thawing/serving directions.
The dessert was definitely not worth the money we paid. Very embarrassing to create a hype about the cake to our guests and once we ate it, we were all under-whelmed.
The food was delicious but it's a waste to good clam chowder to replace it with salmon.
Prompt processing the product was very high quality and so delicious
Reminded me of my mother s recipe
I wouldn't change a thing
Best bagels ever! So fresh! Could have used more salmon tho.
Delivered on promised time, packaged well. Cake was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

