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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Its hard when you're ordering for holidays and the package arrived at the door. The dry ice was almost gone and it felt like the dessert was thawed. One of the desserts were dry, the cookies were awesome and I could not try the cheesecake.
Everything, the smooth easy ordering to professional handling and great delivery
The Best!
This is the best tasting 7 layer chocolate cake I have ever eaten. Moist, perfect
Fast and fresh service and well packed for travel.
My item was was received well packed, exactly as described and on the designated date I requested.
Orders came promptly and both were well packaged to prevent spoilage.
The cake tasted good but was very small and not decorated as pictured on line. Based on the size of the cake, I would not spend that much money on it again.
Great gifts and reasonably priced. My mother loved the pies I sent her!
Cake was much smaller than expected. Although the cake was "good", it was nothing special.
Have had the Apple pie in the past and it is delicious. The pie arrived well pkg and is awaiting being cooked for New Years. Thanks.
Delicious, no doubt. It's the real deal. And reliable! I can always trust that my delivery will be timely.
I ordered a gluten free coffee cake. What arrived was clearly not gluten free and was therefore inedible for three of my 8 people.
Sent Craig's chocolate pizzas to Colorado, Dallas and Nashville. All arrived as scheduled, recipients loved them! Awesome service!
Awesome pizza. Best on the planet. It was packaged so well. A bit pricey but well worth every penny.
Arrived on the date I specified and was packaged well!
Both items arrived fast and the quality was excellent'
The best lasagna we have ever had.The pasta is perfect and the sauce is fantastic.
I loved the cheesecake from the Nuns of New Skete. It is creamy and delicious. I love that I can refreeze it and enjoy it for weeks after. I served it at a Christmas dinner party and everyone loved it, too.
Pizza was delicious! Christmas ordering was a breeze! Loved it and will order again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

