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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I love everything about the wings especially the bottle of sauce
It was fine, but I've been to Joes and this is not representative of their product. It came out extremely dry. Also you should advertise "last day to order in time for New Years!" Yeah, it arrived in time for New Years but it had to be thawed for 24 hours... so...
Great response to concerns re delivery.
Product was as promised!
The variety of food from all over the country shipped right to your doorstep. Website is easy to navigate.
My order was 3 days late and it was perishable goods. What a waste
It arrived on time. It was still cold and intact. The cake looked like the picture and tasted just as good!
Excellent choices, excellent service, items were packaged well and arrived in fine condition.
The cakes were a good size very moist and had a great taste.
Best bagels and whitefish ever. Nice that I can get it shipped to me now that I dont live in NY anymore
Gold Belly does a good job of screening their vendors. Everything I've received from them has tasted fresh and been delivered damage free. The cost is higher than I would normally spend but it's worth it to me I highly recommend their cakes for special occasions They are all beautiful.
The opportunity to get some of the (actual) foods you miss - from the originals.
Food was delivered on time and was excellent. I like the additional options for food available on Goldbelly.
My Uncle Joe loved the sandwiches
They were delivered as fast as could be expected great product
These cookies are excellent! Shipping was fast! Ready to try more items from your service!
Seriously, everything about the order, from start to finish... having been a very frequent customer of Carnegie, and other New York, i onshore, it was just great to be able to get again. I'll be back a lot
Firstly the delicious items I ordered. Very prompt delivery. Very professional packaging... the best I've see..
Russ and Daughters is consistently a major hit! Quality and packing to California excellent. Looking forward to being on the receiving end of gift delivery from there next week!
The variety of food choices and the amazing customer service.
There was an immediate response to my order and I was kept informed of progress in delivery of my order.
I sent it to my son who is in marine corps... for his birthday on 31st it was extra for it to be delivered on 31st his birthday... but he said it was good
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

