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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast service and shipping and being able to receive item from elsewhere
It was fast and accurate. Food that I ordered was delicious. I've already recommended Goldbelly to friends. Appreciate getting text about arrival dates.
It was very fresh! Will definitely order again soon!
I was able to send matzoh ball soup to my brother who is recuperating from surgery (if I lived closer, I'd have made it for him:-)) and he loved the surprise and, more importanly, the food!
Delivered in beautiful condition. Tastes fantastic. Will definitely order again.
At Christmas my daughter said best ever and I agree... We both have had cheese cake many places...
Got what I wanted efficiently. Quality product. I wish it was more readily available through stores that carry your other products.
Food arrived quickly, was fresh and tasted amazing!
Food delivered well and in a timely manner. Recipients said it was
" DELISH"! Easy to prepare! Nice portions.
I am very pleased ( and loved the Pastrami Day sale pricing!)
Service was as promised - product selection was amazing and exactly how it was advertised
Very high quality, shipping packing was to perfection.
I am quite a cookie fan, and trying a new company was an adventure--good for me that the cookies were excellent! Bad for me that I ate them too fast---
Great packaging, arrived precisely when promised, the turducken was AMAZING. Will definitely order again!
This was ordered as a gift so I can not review the product. But the service provided was as promised and timely.
Was shipped to the Florida Keys and it was still frozen! Pizza was yummy!
The pizza was really good. It was a great surprise gift for my son.
I used to live in Montreal and the bagels are a delicious taste of my old haunts.
The crabcakes I get are just as good as the ones you get in person from the restaurant. They never disappoint and I'm so happy gold belly delivers them!
Packaged perfectly, speedy delivery, yummy cheesecake!
My daughter said they tasted good, a couple were a little "hard"... but she said they tasted okay.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

