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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The delivery was delayed to the extent the food spoiled.
The fruitcake was sweet and packed to the gills with pecans. Just barely enough batter to hold lid the fruitcake perfectly together. The fruitcake was delivered right on time as promised- in perfect condition.
Make sure you read all the fine print. They require an adult signature to deliver but you have no idea when they will so you either stay home all day or you have soup. Was a gift. Very disappointed. Good idea very poor execution. Looking for better providers
Being able to experience food that I probably would only hear about.
Love gold belly. Live the concept. Love the website. Love the videos. Love the food.
We went on vacation and had banana pudding delivered and it was awesome
Always wonderful meats. Extremely well packaged and arrived in perfect condition.
Great opportunity to sample delicious foods from different parts of the country. Easy to order, quick delivery.
Love love central grocery muffulettas this is the second time we've ordered and both were delivered as expected and fresh as if u were in New Orleans!
Diversity of selection. Great gift for those away from home.
Very delicious, wonderful flavor, extremely fresh, delivered promptly great communication re; time of delivery
It was a seamless ordering process and the king cake arrived intact and on time.
My family really liked the pie they received. It came on time.
I love the convenience of ordering FUN food for my college kiddos and family. Being able to offer different foods from different areas is fun and keeps packages interesting and exciting.
Being able to experience food not normally available to me.
The notification, tracking and products were great!
It was fast and delicious--the gift i sent was also terrific
Got apple pie with a crumb topping. I loved it - as did everyone in the family. We shared and had enough pie for dessert for two nights.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

