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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to use and ship items we love to my sons out of state.
Cake arrived in time and was delicious. It was the hit of the party.
It was packed well. The Fire and Ice pickles were my favorite. Fantastic! The Tamales were great. Wasn't a fan of the margarita mix though.
Key Lime cake was fine. I brought it to work, people seemed to enjoy it.
Product was back well and kept at the proper temperature. This allowed me to Gee like I was back home in the northeast
Came frozen as promised with plenty of dry ice to spare.
Sent to a friend in Cincinnati Ohio while visiting KeyWest Florida. She loved it! Not only did it come earlier than expected, but the friend raved how good the Key Lime pie tasted. Thanks!
The shipping to much longer than expected and we were concerned about the food being unthawed when it arrived
Packaged well
Fish fresh
Paella exceptionally tasty
Safe delivery... arrives on time and in good shape.
I ordered far in advance and it arrived on time the day they promised. The Duff's hot wings were amazing... even came with the most amazing blue cheese dressing and carrots/celery. Delish!
It was good but a bit expensive and I do not recommend much of anything to anybody unless I am asked.
We sent Donkey's cheese steaks to our sons family in Charlotte and they really enjoyed them.
The ordering process was easy and the pizza is great.
It's an interesting idea. However the price points are out of the range of most people I know. If I didn't get a gift card from my corporate work I would not have considered ordering.
Fast delivery and delicious product. Packaging was neat.
Got something sweet from exactly where I wanted to get it from!
The gumbo was still frozen and packed very professionally. My only complaint is that it was very liquidy and the seafood was sparse. I added more seafood. The taste was very good.
I liked the product that I ordered. It was received on the day that it was suppose to arrive.
Presentation, amount of food and cooking instructions.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

