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GoKeyless Reviews Summary
GoKeyless generally enjoys a strong reputation for its exceptional customer service, with numerous customers praising the responsiveness and expertise of their staff. Many reviews highlight the company's ability to provide tailored solutions and prompt assistance, contributing to high levels of customer satisfaction. However, there are notable concerns regarding service delays, issues with product returns, and instances of inadequate support for complex installations. Despite these challenges, the overall sentiment leans positive, indicating that while there are areas for improvement, many customers appreciate the quality of products and the dedication of the service team.
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Don Commercial Account Executive was a great help to me and has been super patient with all of my questions regarding locks for our business. Excellent customer service and great product knowledge.
Jonathan did a great job in helping me finish the set up. He was very knowledgeable and explained every thing to me and gave me several points in the daily operation. He was very patience and used good customer skills. Thanks for a job well done
We have a Kaba Simplex 5000 with nob handle on our outdoor gate. We tried to change the combination recently and discovered the lock was malfunctioning. After speaking with Kaba they deemed the lock faulty. Lucky for me Zach Tracey from GoKeyless made it easy. A new lock is on the way and Zach sent a return label so I can ship back our current lock when the new one arrives. One thing to note is you do need to pay for the new lock and you'll be refunded for the old one after you ship it back. I'm just glad the process was fairly simple and that I'll be getting a new lock soon! Thanks Zach!
We are a local Security Systems Agency and we had a recurring issue with a recently purchased access control system. Steve is very knowledgeable and resolved our issue, immediately. A business model to emulate...
The cost of the Schlage lock I needed was more than competitive but Matt worked tirelessly to apply a discount that I had missed when placing my order. The level of client service by Matt at GoKeyless is exemplary.
Over a weeks period of time I emailed Don Kleiner many times with questions about the Trilogy lock system. And no matter what I asked he had the correct answer for me very quickly. Don is an extremely knowledgeable representative for the company and for the locks themselves. He is the kind of sales person that when he recommends something you know it is for your good not necessarily so he gets a larger commission, which he may not even get a commission. At no time did he attempt to load me down with items that I didn't need.
My keyless lock also included 2 keys, but they were not included. Zack was able to find a way to send me a new cylinder and 2 keys overnight so that I could have the lock installed as scheduled. Great customer service!
Susan T
The level of service received is always more than expected. Becky went above and beyond to make sure my request was processed quickly.
My customer needed a Digilock sample in a hurry and the VAR Team was on top of it. I can't thank them enough for promptly acting on the request. Top notch service!
Just want to give a shout out to Zach Tracey in the Returns Department. Had a situation that had a little complexity to it and Zach was both supportive and responsive. Helped me navigate the situation with great patience and clarity. Couldn't have asked for anything more. Thanks Zach!
Don was amazing to work with. He was patient and easily answered all my questions. He helped me out through the entire process from start to end. I will definitely buy from them again.
Received a referral for this company and very happy with the process, so far. Don Kleiner was super helpful and humanized the experience by listening and understanding what we needed in a keypad lock. He was friendly, professional and definitely knew his product.
I suggest a vacation or bonus for Don!
Don Kleiner was so helpful. He was knowledgeable with the products and helped me find exactly what my company was looking for. He answered all my questions & gave us all the information we needed with the product. I would recommend him if you are looking for a rep that knows the products and that won't mislead you.
I received helpful, quick responses and our problem was solved! James P was great to work with!
I had the pleasure communicating with Mark and he was very helpful and answered every question I had in a timely manner and with great knowledge of the products.
This company will sell you antique software that is exceptionally user-unfriendly, and then provide no tech support, they will not answer their phone, and so you will be left wondering why you have a $2000 lock on your door that you can't use
Super helpful. Quick responses. Very polite. Representative was very knowledgeable of the products i was purchasing.
Donald helped me to get the best locks even cheaper than the ones I was looking at. I explained all I was looking for and researched for me and found ones I didn't even see for a cheaper price. He was a big help, saved our Fire Department a lot of money and even answered any questions I may have or had. I will be directing others to this company for their business.
Becky was great to work with very quick to respond and even called me to make contact which made it it a much more personal experience. I hope we will be able to work together in all our needs for key less locks.
Steven and I had a difficult time connecting to get my questions on a quote answered due to the time zones differences and our busy schedules. I appreciated his patience as once we finally were able to talk he was quick to adjust my quote to insure that my customer received the correct items to complete the install. I look forward to continuing using GoKeyless as one of my suppliers.
From the business
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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