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GoKeyless Reviews Summary
GoKeyless generally enjoys a strong reputation for its exceptional customer service, with numerous customers praising the responsiveness and expertise of their staff. Many reviews highlight the company's ability to provide tailored solutions and prompt assistance, contributing to high levels of customer satisfaction. However, there are notable concerns regarding service delays, issues with product returns, and instances of inadequate support for complex installations. Despite these challenges, the overall sentiment leans positive, indicating that while there are areas for improvement, many customers appreciate the quality of products and the dedication of the service team.
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I want to thank Victoria for all the help she provided concerning my questions about Keyless entry. You should be very proud to have such a fine person representing your company. I will recommend your company to anyone that asks because of her skills and commitment
I was a bit apprehensive purchasing keyless locks that needed programming. Chad at GoKeyless helped us so much, with the initial section, ordering and tips on installation, that made things simple and straightforward. We initially purchased two locks, then purchased two Gateways for the locks for remote management. Communication was prompt and professional throughout, and any questions I had were answered fully. I cannot say enough about Chas and GoKeyless!
There are many choices in the keyless market but Patrick and Victoria were so knowledgeable and helpful that is was an easy decision to go with GoKeyless. The personal attention and the confidence in their support brings great peace of mind and we highly recommend them!
My company worked with Ron Dillow on updating our locks and purchasing fobs. He was quick to respond to my emails and answer all my questions with a great attitude. We're looking forward to receiving our products and having it installed.
Tech Department REALLY CAME THRU!
We are property management and have dealt with GOKEYLESS since there were a tiny operation, years ago. They were always helpful, went out of their way to explain the choices and the products we purchased are still working.
When we needed an upgrade I decided to contact Tech Support first to work out what we wanted prior to purchase. I struck it rich when Drew Rogers answered the phone. He took his time and we bought our new upgraded WiFi Access products due to his expertise and patience with me and above all, his product knowledge. Drew is an excellent asset to your growing business. Thank you again Drew.
Walter Vans,
Property Manager
Tampabay Florida.
Donald helped find a great solution not only for my business office, but also to find an affordable option for AirBnB's and my own home. Definitely will use GoKeyless and work with Donald again!
I worked with Don at GoKeyless multiple times and he clearly has it all together. Great response times, very knowledgeable about products, and honest if he needs to find out more information for me. Their shipping times are incredibly prompt and I already know we will be doing business with Don and GoKeyless numerous times in the future. Thank you Don!
Matt in residential sales was able to assist me with hardware for 2 doors. 3 days later our hardware arrived.
Thank you so much Matt. I am thankful I did not have to stare at a hardware wall in a big box store. Thank you for taking the time to make sure we purchased exactly what we needed. New doors get installed in about 3 weeks.
Donna L. Hilton Head Island
The online service was great from the chat room where I talked with
Bob. He knew his stuff and help me through some mistakes I was having.
I am writing this to give Victoria Wooton and Craig Auberger kudos in a job well done.If not for this corona virus mess going around i would hug them, lol. But they got me some items that the manufacturer was charging a ridiculous amount of money for each individual piece and GoKeyless got me a bulk amount at an unbeatable
Price. I cannot thank them enough and will highly recommend them from here on out.
Spent some time with Matt today entering new users, programing master lock, programming DTM, export csv files, and editing lock profiles. His patience was much appreciated. Completed the tech session with no lingering questions.
I was doing online research trying to figure out the best lock option for an outdoor wrought iron gate decided to call GoKeyless and was connected with Matt. He asked relevant and insightful questions and helped me determine what I needed. He was incredibly helpful!
After I placed my order online, I received a phone call to discuss and to make sure that what I ordered was going to suit my needs. During this tough time with COVID-19, we are having to get creative with our business solutions and GoKeyless was right there to help us. Terry helped us each step of the way. The unit was delivered today and we are looking forward to seeing it help us receive packages in a more secure manner. Thank you very much!
I called on the time they were closing and Chad answered the phone and every question I asked without going to look for it, Very knowledgeable by anyone's standards. I called back to find out more info the next day and place the order. Thanks
Matt really was very helpful and patient with all my questions. Prices are also reasonable. Highly recommend
Matt was super helpful! I tons of questions about which keyless lock to use and how the technology worked. He went above and beyond and even found the specs for the wifi adapter for me.
We reached out to Steven, per a recommendation of a GoKeyless associate, to resolve a repeated mishandling of an order we placed by a prior employee. The 1st time, the order was never placed. We understand this past employee never forwarded our current tax exempt form to accounting, even though it had been promptly sent over. We therefore placed the order a 2nd time and again never received a shipment. Once more we contacted them again only to find out THIS order had been cancelled and mistakenly refunded. This was our 3rd attempt to resolve this before moving our accounts over to another supplier. Steven promptly contacted us, took the necessary information once more and seamlessly placed the order. For those that really dropped the ball on what should have been an easy, straightforward transaction, Steven picked up the slack. Thank you Steven!
Ron helped confirm that what I found online is what my project would need (I'm not a door installer or contractor so I needed the help) and helped me get the product ordered quickly. Thanks for the help.
Ron was very helpful with my purchase and questions about tax exemption. He made the process quick and easy. Happy with the customer service.
Thanks to Matt for guiding me to the perfect product for my residential application. He was very knowledgeable about the products and could steer me away from a pointlessly expensive option to the lock I really needed.
From the business
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members