GoJaneReviews 260

Very nice site. Customer service is good. I got a store credit for a shoe that came damaged. They're jeans are amazing. Of course there are some garments that arent made from the best material but you have to have an eye for it to know what to get and what not to. I have 3 years fashion experience so im able to decipher. They have very good prices. Some clothes on this site can be found on nastygal.com for a more expensive price. I've made 5 separate purchases on this site, all of which were $100+ - $200+ and have been satisfied with all except for the one damaged shoe but i got the store credit so it didnt really bother me to much. Things happen. I recommend!

I love this site! I don't know exactly how long they've been around but I've been ordering from them for almost 15 years I'm sure and have never had an issue and their clothes are reasonable and sales are awesome! I've had to return things in the past due to size issues but they gladly accept my returns and exchanges. Items arrive fairly quickly as well. My only complaint is that you don't always know the brand of things you are buying but oh well, everything is always as cute as in the pictures.

I recently ordered a pair of boots and after having them for less than 30 days, the heel is completely split down the middle (I discovered that the heels were hollow to begin with after they split) and the shoes are incompatible for wear. I expressed my dissatisfaction and they told me that I could only have store credit since I've already worn the shoes. I didn't particularly want store credit to buy more items that would last less than a month so I wrote them a review accentuating my dissatisfaction. They insisted that they couldn't do anything but give store credit although they did give me a 50% discount off my order. Although many people on here suggested that they experienced bad customer service, the customer service I received was quite good. The quality of their shoes (and probably clothes) is very, very cheap and unless something is on sale, way over priced. Anything bought (especially shoes) can not be used every day and we'll see how their clothes hold up. The site gets one star for quality but I decided to give them two stars because the customer service I experienced was quite good.

Reasonable prices and a lot of cute styles. The quality reflects the price, however, and can be very hit and miss. I ordered 3 pairs of shorts, 1 top, 3 dresses, and 3 pairs of shoes. Everything arrived within the expected time frame with no issues. One of the dresses they sent me was the wrong size (medium instead of small). I gave it to a friend since it wasn't worth the hassle of returning. I would continue ordering shoes from them as those held up very well, but would be wary of the clothes. One of the pairs of shorts kind of... crumbled... after a couple washes (I've never seen an article of clothing do that). I'd recommend buying from them for things that you don't plan to wear frequently and don't want to spend a lot of money on such as dresses for clubbing.

ONE OF THE BEST BOUTIQUES I'VE SHOPPED AT.
I'm just so excited about the items I received yesterday. (Black jumpsuit with hood, and Red faux leather midi dress)
I don't know about all those negative comments below but I've been ordering from GoJane for several years and I have never had a bad experience with them. My items always arrive on time and they are always as they say they are. I recently ordered a black jumpsuit with a hood and it was everything and more than what I expected. Don't let these (-) comments discourage you, experience it for yourself and I'm sure you wont be disappointed

Don't make the same mistake as me - STAY AWAY FROM GOJANE!

About 3 weeks after placing my order, I had not received my package and inquired about where it was but was constantly told to keep waiting when I called. I called almost every week after that, sometimes twice a week - and was told every time to just keep waiting. I knew something was wrong as I could not track the package but no one at GoJane seemed to care. Finally, almost 7 weeks after placing my order I called to simply ask for my money back as its way past the 4-week max delivery time.

The employee was very rude, refused to acknowledge that this was a mistake on the company/shipper's part and talked down to me, only offering store credit. WHY would I want to order from here again and wait 2 months all over again?!? All I want is my money back because the items I paid for and wanted are not longer available. This has been a horrible, horrible experience and I will pay more next time to order from a different website to at least receive decent customer service. STAY AWAY! THEY WILL TAKE YOUR MONEY AND NOT CARE IF YOU GET WHAT YOU PAID FOR.

I've purchased two sneaker wedges from gojane.com and was very disappointed! The shoes were made out foam and had a stench of burnt rubber. One of the pairs they sent me was already worn and had dirt on the sole. It seemed like they've tried cleaning it and it also had a white stain on the side of the shoe. I've emailed them about wanting a refund on the worn pair but no response so i said screw it and wore them. I wont buy from this site again...