GoFundMeReviews 508

I needed help with my account and submitted a request. I was shocked at how quickly the customer service representative responded to my request. It was less than five minute and she continued responding to all my questions until everything was resolved! The rep was polite and very helpful. Thank you, GoFundMe!

Lindsay very helpful.
Your site needs to be easier to use in finding a team member took 5 attempts to speak to Lindsay.

They have been there for me as frequently as ten times in a 24-hour cycle. Their responses have been very helpful and they always leave me a link. I love 'em.

When I reached out for help setting up my campaign, I received very responsive and personalized attention until everything was working.

I had some trouble and Celine helped me out. She got back to me quick when I needed it and the was much appreciated

Good service and lots of helpful information. I understand that GoFundMe is not
Setup to run campaigns for people but to give them the opportunity to do so themselves.

I needed a refund. My project was no longer listed. I wrote a message to GFM and immediately received a reply. Within hours My project was reinstated and I was given instructions as to how to withdraw the funds. I hope one day to be able to post this most worthy project of painting a mural in Cuba!

What is GoFundMe? GoFundMe is SUPERB customer service.
Easy user interface. Reliable website software. Excellent results.

What is my attitude? One of profound gratitude!

I have never had a company's customer service respond that quickly as GoFundMe. Very polite and very helpful. Keep going that way...

Enjoy working with everyone in the program. They work really hard to get the go fund together. Security is tight but that's ok.

Great customer service - above and beyond. Truly, one of the best customer service experiences I've ever had online.

I am just an old guy with a computer and I don't understand a lot of the technical stuff so I had problems understanding how to fill out applications and when I asked for customer support they replied to my enquiry quickly and were very understanding. All my follow up questions were answered promptly and all my problems have been resolved.

Unfortunately my daughter was unable to make her deadline for her trip. And your customer service was quick and efficient. They emailed me and are already processing refunds all within 24 hours of notice.

The UI could be better on the site, but whenever I ran into a problem and emailed Customer Service, I got an answer--a helpful answer--within half an hour and often less. A real, live person. Not a chatbot or having to ask my question to "The Community" as with other sites.

Thankyou for your great platform. It is so easy to use, even for a degenerate like me.
Customer service is second to none, and I never had any problems getting help if I needed it.

I wanted to change the initial picture of my campaign to a more updated one. Kaley responded within hours, and then Kim stepped up to the plate when Kaley was unavailable over the weekend. They both teamed up to help me and my request was make. Thank you both for your help!

Jenna was awesome. She was very responsive and gave me specific solutions to try, and it worked. I thought it was going to be much more complicated than that so I was happy that it was simple and quick.

I am not very good with computers and every time I reached out to the GoFundMe reps they were very responsive and patient with me. They hung in there with me over the phone doing things step by step. I would not hesitate to use them at any time.

They were extremely prompt and caring with the issues I was having. They solved it right away! It truly felt as if they're interested in helping people with issues when they arise! I think they're team is a group of exceptional people!