GNCReviews 104

I just spent 174.99 and I got an error message the transaction didn't go through. It however did. The 174.99 was removed from my account and my reward was used but I got no confirmation number or receipt. I called customer service and they said they see no record of my transaction today and to wait 24 hours. This to me is theft. I will not shop GNC online or any of their stores after this.

After I ordered online yesterday, I got an email informing me to pick up at the store.
1. They never informed me there was something they didn't have enough inventory. Otherwise, I wouldn't have been there (wasting time to pick up).
2. After they made this mistake, I showed the man in the store "Your order is ready for pickup!" and told him there was a mistake since the items in the bag didn't match with my order. Then, he just told me in a rude way "go to call the customer service". I said, "this is caused by GNC, not me. It should be your job to contact them to find out what is the issue". Then, he went away and didn't apologize for any inconvenience caused by this.
3. Then, I decided to cancel the order and contact customer service to cancel the order. The person replied "I have submitted a request to attempt to cancel your order, this is not a guarantee"! It is ridiculous that I ordered it yesterday, and I cancelled the order due to their problems inside GNC, and then they said they couldn't guarantee the order could be cancelled!
4. After I argued with them, they revenged me and didn't give me my refund and the customer service staff cheated me multiple times and told me they already released the refund to me and it was due to the bank's fault that the bank has been holding the money. Robbery!
5. They wouldn't give you your reward points automatically for stuff you purchased, unless you contact the customer service, and then they will add it for you.

Be CAREFUL! Due to the facts, I WOULD NEVER trust their products. Just look at the poor management and poor customer service! Will you trust a business like this? A group of cheats!

I wish I could give a ZERO star!

GNC has to be one of the worse companies I've dealt with in the past. I purchased a few items last month online and somehow it prompted to auto subscription. I decide to go to the nearest GNC correct the issue given the website states I could. Well there each one fought back stating they were not a "CORPORATE LOCATION" made me drive around store to store wasting my gas given the price of today's gasoline. Finally called and spoke to a Representative who had me on and off the phone for over 30 minutes to tell me that the original location I went to was a Corporate store. I returned this time not very nice and asked for an explanation, they came back stating that the receipt I had didn't come from that store that I had to go back to the store that sent the package. Which to me was the most absurd comment, GNC whether Corporate or Franchise all comes back to the GNC name. I will never shop here given I've been given them business for over 15 years. I'm just floored with the lack of ownership.

So my yukon denali started making this nad knocking sound from the engine and light came on so I took my truck to the mechanic immediately. My mechanic told me it was the lifters simple enough right? Nope GNC wanted oil change recipes ok got them then they wanted a tear down of the engine couldn't find a failed so now they have to reinsert the engine again and iv been without my truck for over a month. I learned 1 valuable lesson here. I WILL NEVER EVER AGAIN get coverage from GNC again I would of rather kept my money and paid for the repair myself. I would of had my truck back WEEKS AGO. If your thinking about getting coverage from them. DONT DO IT TO YOURSELF. Ps the mechanic I took the truck to sucks equally as bad because I was td from someone at GNC that he is over doing the issues to get more money so because the warranty holder and mechanic are fighting in caught in the middle with no vehicle for over a month now. Save your money and do your own repair out of pocket trust me it's not worth what you will go through.

I haven't received my items. I have a front door camera. I already checked it and see no one delivered. I contacted GNC customer service and they ignore me. They told me that someone stole my items and they don't have responsibility for that.

Their vitamins started to cause me panic attacks! It started with just one nerve on my arm hurting turning to all of my muscles spasming and causing me hardness to breathe after one month! Now after 3 years later I still have symptoms and will have to take antidepressants for next year to balance out my brain hormones! Now i experience constant panic attacks, all over muscle pain, nerve pain and gastritis, vomiting, inability to eat anything. Worst customer service ever! I sent request but no reply, and they said they basically dont care of their vitamins are hurting their customers-no reimbursement for probably 20$ i spent to suffer for 3 years of severen chronic nerve and muscle pain and they just sent me their legal team address-horrible customer service of nutritional supplement giant that does not take responsibility their $#*!ty chemical vitamins are causing to human body! FYI-do not take amino acid supplements especially from GNC!

I placed an order online yesterday and chose to pay an extra $11.99 for same-day delivery, when it didn't show up I called today and they're trying to tell me that I placed my order after 1 PM, I said I have an email that's timestamped 12:27 PM from GNC and that's before 1 PM. He stated Sunday isn't a business day so then I should not have been able to check same-day delivery. I called back now to find out where my order is because it was shipped by Shipt and David hung up on me. This is my second experience with GNC customer service, worst customer service I have ever dealt with. GNC stores are great.

In 12/24/21 I purchased an online order. GNC charged split the payment into two. One payment posted other purchase of the total pending which brought my account overdraft and the wrong amount still pending. I called customer service and was treated so disrespectful. I explained that the pending charges needed adjusted due to partial payment has posted. Today 12/29/21 I still have the pending charges of the total amount and then they charges my account twice for the split payment and total payment. Now I have three charges from GNC. I have sent emails to the Customer service as they requested. They offer me 300 points which is not going to solve the extra charges. I waited for 53 min to speak with a supervisor. I've called my bank and was told that pending charge will post tomorrow. So I'm that case, the two transactions that totaled my balance and the pending charge…. GNC will get both payments which means I was charged twice. Nothing was never resolved here and I will advise not to order anything from online. I've been dealing with this for two days and spoke with three representatives. One unhappy customer!

Never got my package, tried to get help from customer service but ended up getting denied. 80-90 $ down the drain, fun.

Ordered several hundred dollars worth of vitamins. Received email that the order shipped but no tracking information available. Called to get it, one rep said the order was cancelled. Another said it was still being fulfilled. Next day I got some of my order but not all. Called again. Rep said rest of order was to be delivered that day. That was two days ago. Nothing. Called again. Told me the order was cancelled but some of it was still coming. No two reps have told me the same thing. I just now called to ask for a supervisor. They kept me on hold forever then said a supervisor would call me back. I doubt that will happen. I can't get any answers or resolution or my money back. Will never, ever order anything from GNC or shop in their stores again.

I ordered some things from gnc back in june 2021 received it okay no problem. Placed another order aug 4 2021 via internet. Wanted 2 weeks for it. I watched fedx tracking for it. Said it was out for delivery aug 6. Never got it. Never showed it was delivered just out for delivery Called GNC agent said it had been delivered to some one in Texas. I live in IND. He Offered to do another shipment. 6 days later same thing. Called again same agent very hard to understand broken english. Offered to give me a refund I said ok. As of a week later still no refund. No Emails nothing. I know they have my correct address.

I subscribed to a service from GNC and due to covid my first package never arrived. A kind letter staying problems due to the virus would keep me from receiving my package but the next was sure to come.The first box had powder all inside from a damaged package but the box was undamaged. It was sent that way. Now it's time for renewal and I got hosed. I never got what I paid for and now they want more money. I received SOME of what I paid for but that is unacceptable to me. Now on my last box I got a letter inside stating I would get money off if I bought something. A coupon for another purchase is not what was offered. I have had issues over the years but this is the last time I'll allow them to do this. I am tired of companies getting away with lying and stealing from me.

This past weekend I searched the GNC website for a product I was interested in. The site said the product was in my local store. It was not. Strike one.

So I go on the site and start the order process. At the time it was noted the address on file was my old address from over five years ago. Address was updated and order placed.

Less that an hour later an email is received say it was shipped to my old address. Called and also on line chatted with customer no service and not one person would try to fix the problem. I will never shop GNC again.

I have contacted customer service twice regarding my Lean Shake 25 order that was not in a box when delivered. My last call was in the afternoon on 03/26/2021. The customer service representative didn't offer a satisfactory resolution; therefore, I asked to speak with a supervisor. The representative told me the supervisor's response would be the same as his. I told him I still wanted to speak with a supervisor. He placed me on hold for about 5 minutes then returned to the call and told me he was still working on getting a supervisor. He then asked if it would be okay if he placed me on hold for two minutes; I said yes. Once he returned to the call the third time he asked the previous question again, and I said yes, but the representative never returned to the call. I was on hold for 40 minutes before I disconnected the call. At this point it was obvious the representative never intended for me to speak with a supervisor. This is unprofessional and shameful.

Placed a BOGO order however 2nd item did not go into cart. 10 min later, reached out to customer service could not cancel order or edit order. Refund process was extremely difficult and was not worth having to pay for reshipping. Customer service did her best however their current system is flawed. I will not longer purchase from them despite 5 years loyalty and overpriced supplements that I've realized are cheaper elsewhere.

Ordered 2 products online 8.1, showed in stock. GNC canceled order same day due to not knowing when back in stock. Asked why they let me order, was told going thru transition and site was not updated. Then found out they are bankrupt. They never notified Paypal of cancellation. On the phone for many days, they insisted they did, Paypal said not. Took 30 days, then Paypal released the hold. Been a customer since the 80's. I'm done. Would give them zero if I could. They should have left things alone. It wasn't broken and didn't need to be fixed. They do not take care of their employees either. Talked in length to a store associate and was horrified. The company is very greedy.