Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GNC
1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GNC?
grey stargrey stargrey stargrey stargrey star

GNC Reviews Summary

GNC has a rating of 1.5 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GNC most frequently mention customer service, order online and next day. GNC ranks 510th among Vitamins & Supplements sites.

service
41
value
41
shipping
36
returns
28
quality
34

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
Follow Kt r.
Unfollow Kt r.
Share Review
Report Review

Very upset!
July 8, 2023

I ordered ghost bubblicious cotton candy 12 cans and they canceled my order a week later without any reasons.

Date of experience: July 8, 2023
Texas
2 reviews
1 helpful vote
Follow Rissy A.
Unfollow Rissy A.
Share Review
Report Review

I ordered 4 bottles of medication of 60 days supply and all the 4 bottles of medications will expire in one month.

Date of experience: May 31, 2023
Georgia
1 review
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

GNC
May 21, 2023

Lisa was extremely helpful during my visit to GNC! I would definitely recommend her to service! She helped me pick the right protein.

Date of experience: May 20, 2023
California
1 review
1 helpful vote
Follow Oglod Dodd W.
Unfollow Oglod Dodd W.
Share Review
Report Review

Wow! I should have read the reviews before I wasted money buying from GNC. It's been over two weeks since I ordered from them and still I have not received my product. NEVER EVER AGAIN. Initially I searched on Amazon but could not find this product, which is why I went to GNC. Big Mistake. Wow. Just wow!

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
Follow Jonna J.
Unfollow Jonna J.
Share Review
Report Review

Upset
May 6, 2023

I called to ask for an item check and the consultant Ezra advised they didn't have what I needed. I asked him if he was sure and how did he look up the item. He told me that he went to look on the shelf. I told him that my mom was on her way in just to be sure. My mom found the item we were searching for and Ezra was just confused. Please learn your products

Date of experience: May 6, 2023
Texas
1 review
0 helpful votes
Follow Dominius P.
Unfollow Dominius P.
Share Review
Report Review

Bought supplements on their website and paid for someday delivery, which they contracted to SHIPT. My package never arrived and was not delivered successfully, as they claim. They fail to answer my emails and do not acknowledge their responsibility in delivering my product.

Date of experience: April 13, 2023
North Carolina
1 review
0 helpful votes
Follow Parul B.
Unfollow Parul B.
Share Review
Report Review

It was my first order and I didn't receive the package. Even after several requests they didnt refund my money back nor they re-ship my items. I am very disappointed.

Date of experience: April 3, 2023
New Jersey
1 review
0 helpful votes
Follow Frankie M.
Unfollow Frankie M.
Share Review
Report Review

POOR SERVICE
March 24, 2023

Ready to give a 1 star. Placed an order over a week ago. Still havn't received. Checked on my account- for status of order and it says "Estimated Delivery Date: Not Currently Available" Shows order hasn't even shipped yet. Ready to dispute my credit card. Don't order online.

Date of experience: March 23, 2023
North Carolina
1 review
1 helpful vote
Follow ChiYuan C.
Unfollow ChiYuan C.
Share Review
Report Review

Expired products. Don't buy.
February 23, 2023

I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the picture of bottles, but they refused to refund. This was my very first order and really disappointed.

Date of experience: February 23, 2023
Arizona
1 review
0 helpful votes
Follow Ermajean S.
Unfollow Ermajean S.
Share Review
Report Review

BE CAREFUL
February 10, 2023

They advertised free shipping. Received an email confirmation confirming no shipping fee. Yet, I was charged. They are not trustworthy on their discounts, nor on shipping fees. DO NOT TRUST.

Date of experience: February 10, 2023
Pennsylvania
1 review
0 helpful votes
Follow Reginald G.
Unfollow Reginald G.
Share Review
Report Review

This review is regarding my experiences at the Delaware Eden Circle Store #8414 facility. I find myself at this location often for small items overall but all in all at the end of each month, I've found that I spend my share of money with GNC. In addition to this, I'm constantly observing who's who in the industry. I was impressed a month or two ago with the dedication of employee Steven Reeve.
I witnessed, Mr. Reeve single handedly promoting GNC's Pro Day event in between his off duty workouts at the LA Fitness located in the same lot, where he was visiting on a guest pass. I recognized Mr. Reeve but couldn't really remember where from initially- that is until he decided to and decided to target a few younger and older athletes by encouraging they try BCAA's and GNC proteins from GNC while they were on sale as part of Pro Day Week. I also admire the way Mr. Reeve seems to interact with a younger female worker I only know as "Bree." Bree, too, seems to be passionately learning as she goes on a daily basis. I wish both the best, along with a third worker I only know as "Ace." To each I say stay motivated to make GNC the best it can be and I would hope each are rewarded for their loyalty when their time is due.

Date of experience: October 14, 2022
Maryland
7 reviews
9 helpful votes
Follow macho B.
Unfollow macho B.
Share Review
Report Review

There is no way to unsubscribe from their emails, and no way to terminate an account. I have tried everything. The unsubscribe link goes to a dead end page that has NO submit button. It cannot be submitted.
Their chat robot will not allow unsubscribing or closing account.
If you give them a valid email, you are trapped. I have changed my email address to a fictional account and their lame system accepted the change. MAYBE that will prevent my inbox from being cluttered with their offers every day. If not... I don't what to do. They are not available online except during hours when I am working from a secure site and cannot contact them. BEWARE!
They need a call from the FBI. These are illegal practices.

Date of experience: September 28, 2022
North Carolina
1 review
1 helpful vote
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

When you spend money do you like for your order to be late? Would you like to not get a refund for shipping? How about when then order doesn't arrive customer service cannot reship the order. While at the same time you are ordering it yourself. If you like these options then order away at gnc. The give 0 percent percent of the time. When you call your the hassle.

Date of experience: September 19, 2022
Georgia
1 review
0 helpful votes
Follow Rebekah T.
Unfollow Rebekah T.
Share Review
Report Review

Thank you Camryn!
August 17, 2022

I found exactly what I needed with the help of Camryn, an employee from GNC's store in Fayetteville, Ga. I needed protein powder and the chocolate pro performance whey is amazing. Thank you Camryn!

Date of experience: August 16, 2022
North Carolina
1 review
1 helpful vote
Follow justin l.
Unfollow justin l.
Share Review
Report Review

So I recently visited Waterville GNC, their manager, Alonso miss you. Has probably the most voluptuous under luggage I have ever seen. His weight pills couldn't kill the amount girth protruding from his American eagle undies. When i walk in to him wearing grey sweatpants, it's almost like he's implanted a child inside me. I sincerely recommend visiting this establishment in order to fulfill your destiny whos and body wise, as well as in terms of having a baby with this man.

- courteau

Date of experience: August 16, 2022
California
5 reviews
11 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

NEVER EVER GIVE GNC YOUR ADDRESS OR YOU WILL GET JUNK MAIL FOREVER! AND IF THEY BUY YOUR ADDRESS FROM SOME MARKING LIST COMPANY, YOU WILL GET JUNK MAIL FOREVER, EVEN IF YOU ARE ON THE DIRECT MARKERTER'S ASSOCIATION DO NOT MAIL LIST!

What a horrible company! I keep getting these junk mail flyers to my house that are for someone who has never lived here. If you call their "Customer Service" line, of course you get an off shore call center located in a third world, underdeveloped, uneducated country where the operators barely speak, let alone understand English. When you tell them that you want the junk mail to stop, you are told that they don't know how to do that and if you have the audacity to ask for a supervisor, they simply hang up the phone.

NEVER EVER GIVE GNC YOUR ADDRESS OR YOU WILL GET JUNK MAIL FOREVER! AND IF THEY BUY YOUR ADDRESS FROM SOME MARKING LIST COMPANY, YOU WILL GET JUNK MAIL FOREVER, EVEN IF YOU ARE ON THE DIRECT MARKERTER'S ASSOCIATION DO NOT MAIL LIST!

Date of experience: July 31, 2022
Minnesota
1 review
1 helpful vote
Follow Donald D.
Unfollow Donald D.
Share Review
Report Review

They lost my order. They refuse to help me with either a reship or refund even though I have proof that my order was never delivered to me.

Date of experience: July 19, 2022
Canada
1 review
0 helpful votes
Follow Anne Marie L.
Unfollow Anne Marie L.
Share Review
Report Review

Amazon and many others such as this company, auto refill you without asking and ship you their product faithfully every month, but wait I didn't order it... welcome to the world of dishonest business, betcha that makes them so much more money monthly, and are they aware of it? They are counting on it.

Date of experience: July 11, 2022
New York
1 review
0 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Share Review
Report Review

Avoid ordering online!
June 18, 2022

GNC has no idea how to package orders properly. 2 separate orders, same issue happened both times. I ordered a BOX of Quest chips along with cases of C4 energy drinks. Twice now, the chips were removed from their box and used as package stuffing for the energy drinks. The chips are all smashed and both times one bag even popped open and spilled everywhere. They were really good about replacing the damaged items the first time it happened, but they are giving me a hard time about it this time. I feel like it's not rocket science that this is NOT an appropriate way to package bags of chips.

Date of experience: June 18, 2022
South Carolina
2 reviews
0 helpful votes
Follow Stewart S.
Unfollow Stewart S.
Share Review
Report Review

A Rip Off
June 12, 2022

Do not do business with this company they are a rip off and customer service is a idiot. They send you the wrong product you can't get a response back. They are stupid.

Date of experience: June 12, 2022