GLSReviews 196

My package arrived damaged. The box completely crushed and torn open. The driver who delivered walked to my gate w/o package in hand and then returned to van to drive away. I flagged her down and confirmed she was GLS. This driver proceeded to crawl around the back of van digging for my package. Once she opened the back door i could see every package in the truck was squished. I watched her step on boxes while searching for mine. My box was finally discovered underneath everything and was destroyed with the product exposed. Terrible service.

I feel bad even giving this company 1 star- they deserve a ZERO! Tracking stated an unsafe to deliver, no one even came to our house. I was home ALL day and have a ring camera. When I called they said the driver got lost. No phone call?! The seiver doesn't have your number. I request a Sat they will request and if they can deliver the driver will call me. But wait they just said the driver doesn't have my phone number.

I ask why the package now shows its in a city 2 hiurs away. They tell me its not.

So bottom line - their tracking system doesn't match that they tell you and the driver falsified his attempt to deliver with false information about being unsafe to deliver. And they lie to you as well on the phone.

DON'T USE this company and if you are buying from a company that uses them reconsider where you are buying from to insure you get your package!

Company I buy fancy cat food from just recently switched to GLS. Since then, my orders are delivered to the wrong side of town (SW 15th rather than SE 15th). Mistakes happen and I'm pretty laid back but this is the second time in a row. Over $100 worth of time sensitive perishable goods. Delivering late is not an option. Just had to cancel my subscription. I feel bad because it's not the cat food company's fault but I can't take the chance with perishable goods. GLS can't seem to read simple addresses correctly. Avoid at all costs. Don't order from any company that uses GLS.

There's no communication. Apparently I missed a package when I was home yesterday, I call last night to see if I can pick up my package from the facility an hour from me. They said yes so this morning I'm half there when I get a call saying your package is out for delivery? I wait a few hours just to get an email saying incorrect address/ no one home when I was home the entire time and they apparently came here the day before. Do not waste your time with these idiots they will stress you out for absolutely no reason.

Tracking information is never accurate. They sit on packages indefinitely. They lose packages sent by third parties. Never use them if you want to keep your own business.

Used this company twice. Each time the tracking information on their website did not match what time they actually arrived. One time was off by three days. The other time was off by six hours. Office staff unable or not willing to provide assistance.

My package was marked delivered on Monday that was supposed to be delivered to ME on Saturday, only to deliver it at the wrong address. Now, they're telling me they can't get any follow up from the driver and want me to contact the company I bought the item from myself. This is honestly so frustrating. I have always been so patient with everything, but this is just too much. This is the first time I made a negative review about a company. This transaction is stressing me out!

Delivery on the first day failed because I was not at home. So, i changed the settings in my account, stating that I allow my package to be left either in the mailbox or in front of the house door. Delivery on the second day, I decided to stay in and wait for the package just in case. Scheduled delivery time was 12.15-1pm. I tracked the package using my tracking number and the time just kept getting delayed. Finally, around 4pm, the page suddenly showed that my package cannot be delivered because the recipient is not in, and now I have to collect the package myself from their shop which is 5km away. The deliverer had not rung the doorbell nor tried to contact me in any way. Called their service hotline and the guy just kept insisting that there is nothing he can do (I requested for another delivery - even said the delivery could be next week), but he said he is unable to see who was the driver and also cannot schedule a new delivery. Completely terrible service.

Last year one time the driver said i refused to accept the package and they sent it back but i was home and nobody came to my door. One more time the driver said could not be delivered because i was not home. Today the third time in last year when the driver don't come but says nobody was home!
I was home and nobody came to my door! The worst company!

The delivery person doesn't know how to follow delivery instructions so I had to wait the next day for my package. And now they're hours late from the latest I was told they would deliver. Still waiting on my package that I should've received yesterday and it looks like I'll have to wait another day. Terrible terrible experience. I'm not purchasing from the store just so I can avoid having GLS deliver my stuff again. First & last time.

I had sealer delivered and they threw it out and damaged our newly poured cement. To date can not talk to anyone on the phone to rectify this awful mess. I could cry

If you live in a gated community they'd rather not deliver the package if the gate is closed, rather than trying to get ahold of you and asking to open the gate they'd rather just not deliver the package instead cause a gate is a massive issue apparently.
I've seen UPS, Amazon, FedEx, and much more wait at the gate for someone to open it for them. Baffles me how a gate instantly tells you to turn around and say that the delivery was unsuccessful. This comes to show how they care for their customers' packages.

This company rip you off? They are not worth of your trust and business. They always charge you more and then they will say it's always your fault and take money out of your account left and right. Please take your business somewhere else where they value your business. This is a total rip off avoid at any cost. Their driver ruin your package and even steal some stuff from it and then after nobody acknowledge their mistake.

It has been 8 days so nice my prescription medication was supposed to be delivered. I call and inquire about the delivery and each day I am promised it will be given a priority status for delivery and each day the fail miserably. These company is run by idiots and circus clowns. Completely inept and it is amazing they are still in business.

Customer service is rude and awful, delivery people lie about delivering and then it just so happened to be "lost" refuses to accept fault and I can't receive my gift that was supposed to be for Christmas

They are always late and their customer service is very used to complaints and they don't care about you, they tell you it is just like that just wait

Received notice that GLS attempted to deliver a package. Called GLS. Listened to music for an hour. GLS rep said they would deliver it between 8 & 12 the next day. Took off work. NO show. Called GLS. Said they'd get back to me. Contacted them by chat and got a message "An agent is on the way." No call back. No agent. I have no idea who sent me something via GLS, but whoever it is wasted a lot of my time and money. Don't even think of using GLS.

This company is inept, has poor customer service and finally lost my package. They notified me 3 times that they had missed the deadline to get my Dyson package on the truck. Then they notified me that the package had been delivered to my house. It wasn't. When I contacted the company the virtual assistant said - it was lost. Then they cut me off.

Still unresolved. The warehouse out of Sacramento, CA literally went in and changed the tracking details from no delivery attempted, to missing, to now delivered despite also documenting that I called the day AFTER the supposed delivery requesting update. I did not choose this delivery method, DYSON did. It looks like missing deliveries is a common theme for this company