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GlobalShopaholics

3.7

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GlobalShopaholics Reviews Summary

The company has garnered a mixed reputation, with several customers praising its affordable shipping rates, fast delivery, and responsive customer service. Many highlight positive experiences, noting efficient processes and supportive staff. However, significant concerns persist regarding service reliability, with numerous complaints about delays, inadequate tracking, and unprofessional customer service interactions. Some customers have reported issues with incorrect deliveries and a lack of follow-through on commitments. Overall, while the company excels in certain areas, it faces challenges in maintaining consistent service quality and addressing customer grievances effectively.

This summary is generated by AI, based on text from customer reviews

service
128
value
125
shipping
127
returns
94
quality
118
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Turkiye
1 review
2150 helpful votes
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They never shipped my laptop
June 10, 2021

I used 2 of their services: assisted purchase and item forwarding

Assisted purchase did not work too bad I paid via bank transfer and it took sometime for them to confirm the payment and they were fairly quick to make the purchase on ebay afterward.

Second service didn't work at all, I made a second bank transfer to pay the shipping the 25 of May and until now they did not ship anything. Of course I did try 6-7 times to contact their support chat service to inquire about my shipping and 2 days ago a certain Peter told me "I confirm we received your money for the shipping we are sorry about the delay and your item will be sent in the next 24 hours!"

And you guessed it they did not send anything. And when I contact them again they talk to me as if they dont know me.

I completely lost it and I keep insulting them at this point. I am so amazed how savage and unprofessionnal those people are its almost funny.

I told one of those clowns in the chat "when you put my laptop on ebay to resell it dont forget to send me an email and I may buy it if the price is right :)"

What do you want me to do, I can't keep chassing those clown undefinitly. Yes I lost 1000 usd for the laptop + their fees for assisted purchade + an other 100 usd for the shipping but it what it is..

Date of experience: June 10, 2021
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you. Unfortunately, we were unable to find your email and SN. Please contact us at [email protected].

Rwanda
1 review
0 helpful votes
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I am from rwanda, i had an issue to get my products from USA but GlobalShopaholics helped me especially their charming customer care i always receive from Ms. Elia Burg. Thank you so much Ms Elia

Date of experience: June 3, 2021
Saudi Arabia
1 review
0 helpful votes
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Excellent service, responsive customer service and fast in providing great service to customers, one of the best assembly companies that have been dealt with

Date of experience: June 3, 2021
Rwanda
1 review
0 helpful votes
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I have enjoyed the services of Global Shopaholics for quite some time, especially the exquisite service of Ms. Burg. She helped me speed up my shipment (as it was a priority shipment for the organization I work for). The process was fast and smooth. Thank you GS and especially, hats off to Ms. Burg's service, she is soooo understanding.

Date of experience: June 2, 2021
GB
1 review
0 helpful votes
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I've been using GlobalShopaholics since 2016 and i've had nothing but positive experiences. Even if there were issues from the postage team, GS has gone out of the way and helped me out. They have amazing customer service as well, especially Elia who was super helpful in everything. Highly recommended and look no further!

Date of experience: June 1, 2021
India
1 review
3801 helpful votes
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Dollar 5 compensation
May 31, 2021
Updated review

Bunch of the staffs barely can type mails and are just unprofessional. After one week of mail war they have come to compensate me 5 dollars against 150 dollars. It would want you to earn some merits by donating that money to charity. I vow to never use your services again.

Date of experience: May 31, 2021

Pacakages disappeared from Storage
May 18, 2021
Previous review

I had my parcels in my storage and it was nearing end of my free storage. I tried to increase my free storag as postal services to my country has been hit hard due to covid and prices were exorbitantly high. After one month I see two of my package bus out of my storage. I was alarmed and contacted them. There is a huge communication gap between their front desk and warehouse. The packages couldn't be located so in short I ended up losing my very loving items and my money. I had been a customer since 2017 and now I have decided to never use their services again. Very disheartening! Don't use their services. They have made quite many mistakes like pasting one invoice with one item whereas the parcel contained several items in the past I somehow managed them from customs but this time it was beyond forgiveness

Date of experience: May 18, 2021
Florida
1 review
4 helpful votes
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Impressed work
May 30, 2021

Very impressed service by Global shopaholics. They showed many shipping options to delivery packages. They was just as awesome as the first time. They responded super fast and was really nice to deal with. The pricing was very sensible. Delivery was very safe and quick. Keep it up guys!

Date of experience: May 29, 2021
Saudi Arabia
1 review
1 helpful vote
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Quick service and reasonable shipping price with location offer no tax in delaware
I recommend this service very much

Date of experience: April 30, 2021
AE
1 review
2417 helpful votes
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DO NOT USE GLOBAL SHOPAHOLICS FOR THEIR "DECEITFUL" SERVICES.

I noticed there is a "DECEPTIVE PATTERN" from Global Shopaholics of using UNSCRUPULOUS methods of sending packages without one or two items that are missing or misplaced. Then miraculously that package REAPPEARS in the account weeks later.

This ATROCIOUS method is not a one-time incident, other customers have made COMPLAINTS similar to mine. As a result of this, it has happened to other customers who had used Global Shopaholics DIABOLICAL UNTRUSTWORTHY NON-EXISTENT customer service. I WON'T BE THE LAST!

INCIDENT:
My package *******746 (without an image) was missing from the Shipment ID: *******.

33 DAYS LATER! My package (*******746) re-appeared and expected for me to pay the additional shipping cost. When the package (*******746) was in the warehouse in the first place. THIS IS DAYLIGHT ROBBERY AT ITS FINEST!

I GUARANTEE the employees who worked for Global Shopaholics would certainly NOT RECOMMEND their CUNNING SERVICES to their family and friends and DISCOURAGE to not use their services; as they are fully aware of the DEVIOUS operations continuously re-occurring within the company.

Gaining CUSTOMER LOYALTY is quite easy at the beginning of the customer-company relationship. Once the LOYALTY has been ABUSED and EXPLOITED, that LOYALTY is very difficult to regain from the customer, more so from future customers who read this review.

Please organise your operations otherwise you will continue receiving DISSATISFACTORY REVIEWS!

There is NO ACCOUNTABILITY from Global Shopaholics.
A CON-ARTIST & CORRUPT OF A COMPANY, that is the REPUTATION of Global Shopaholics.

Date of experience: April 27, 2021
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear Customer, we are really sorry for the inconvenience caused and the delay you faced. We have sent you a clarification email in which we have told you the reason for the delay. Kindly check your email address that is registered with Shopaholics. We are waiting for your response.

Thank you

Japan
1 review
1 helpful vote
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The site doesn't use the same methodical ways of shipping like other sites, you tell them what you want and they will do it to the T with extra care if you specify it in the special requests. I shipped a bunch of very big hardcover books and collectable comics which arrived safely. I have used different sites and this one gives the BEST prices for shipping among their competitors and customer service is fast within working hours. I have been in contact with Elia and i have had an amazing experience so far. Will be using them for a long time.

Date of experience: April 27, 2021
Saudi Arabia
1 review
0 helpful votes
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Great service
April 12, 2021

I am a customer who lives in Saudi arabia, riyadh...
I made several orders with global shopaholic in 2020 and 2021...
I can confirm it was an amazing experience, the system is great, they take free pictures of your shipment
The weight of the shipment was accurate every time, they have several carriers such as aramex and fedex dhl
And several payment options such as paypal bitcoin credit card
You can give them instruction in the way your shipment will be ( in terms of packaging, fragile stickers, remove brown boxes or put extra bubble bags for extra protection)
You can track your shipment in their system or the carrier system
Their staff are friendly and they are well trained and experienced in twitter or in their chat system

Thank you

Date of experience: April 12, 2021
Saudi Arabia
1 review
2780 helpful votes
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Liars, thieves, bad customer service, I would not recommend anyone to deal with them. I have a shipment that arrived to them and they did not admit it knowing that it was proven to them that they received it in the warehouse and unfortunately I denied it

Date of experience: March 31, 2021
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear Customer,
We have investigated your matter. We found that we received your package on the 8th of April Then you submitted your request and we prepared your shipment on time, currently we are waiting for your payment so that we can pursue your process of shipping for this shipment. For more details, kindly check your email address that is registered with shopaholics.
Thanks.

Pakistan
1 review
0 helpful votes
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A reliable forwader
March 30, 2021

Global shopaholics has been may go to forwader for non-vlouminous items. They are not always the fastest as processing but their pricing are decent.

Date of experience: March 29, 2021
Pakistan
1 review
0 helpful votes
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Cheap rates
March 30, 2021

Great service with cheap rates۔ Easy service with amazing deals۔ Great customer support 24/7. I had a excellent experience with customer service۔

Date of experience: March 29, 2021
Pakistan
1 review
0 helpful votes
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Excellent service
March 26, 2021

They have great customer service as they are always on hand to help with issues. Gobal shop highly recommended

Date of experience: March 25, 2021
Pakistan
1 review
0 helpful votes
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I like it
March 22, 2021

I like the james services to me. Really and higly appreciated. Fast shipping company ever. I like their storage relaxation upto 180 counts.

Date of experience: March 21, 2021
Canada
1 review
2783 helpful votes
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Since December the service from GS has declined to the point of pathetic... I've had a package consolidated and paid shipping sitting in the warehouse for over a month... The only way I get contacted is thru Instagram and I have to Shame them into responding... whoever wrote the 5 Review, must work for them... Peter constantly puts me off and hangs up on me...

Date of experience: March 11, 2021
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at the earliest?

Thank you

Yemen
2 reviews
2780 helpful votes
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The worst company ever
March 11, 2021

The worst company that I have dealt with, 17/02/2021 I have shipment took 2 weeks to be prepared. After shipping was returned to them, since then I'm trying to get refund but no respond. Also, I ask them to deliver it to another company but they ignore and dely till today11/03/2021

Date of experience: March 11, 2021
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear customer, we are really sorry for the inconvenience that caused. We have started our investigation regarding your shipment refund. Moreover, we have already shipped your shipment to your USA address. We have emailed you regarding this subject at your email. KIndly check. Thank you.

Pakistan
1 review
0 helpful votes
Follow Giovanna S.
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I really appreciate your professional tone, James. I would surely rate it 7 stars if i could. Thanks Shopaholics.

Date of experience: February 28, 2021
Qatar
1 review
0 helpful votes
Follow Mohanad E.
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Thank you GS
February 26, 2021

Lowest and cheapest rates between all freight forwarder companies in USA
Great customer service! Thanks to Elia, Emma, Peter, James, Mark, Steven, ahmed, Mohamed

Thanks to all of them

Wide variety of couriers and shipping companies to choose from

Low processing fees as low as 5$ ONLY!
Free services like photos, edit customs declarations that other companies charge for!

Date of experience: February 25, 2021

From the business

Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.


globalshopaholics.com
Chantilly, VA, United States
+119
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