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GlobalShopaholics

3.7

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GlobalShopaholics Reviews Summary

The company has garnered a mixed reputation, with several customers praising its affordable shipping rates, fast delivery, and responsive customer service. Many highlight positive experiences, noting efficient processes and supportive staff. However, significant concerns persist regarding service reliability, with numerous complaints about delays, inadequate tracking, and unprofessional customer service interactions. Some customers have reported issues with incorrect deliveries and a lack of follow-through on commitments. Overall, while the company excels in certain areas, it faces challenges in maintaining consistent service quality and addressing customer grievances effectively.

This summary is generated by AI, based on text from customer reviews

service
128
value
125
shipping
127
returns
94
quality
118
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Algeria
1 review
0 helpful votes
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Reliable service
February 11, 2022

Reliable service, very honest and professional, highly recommended
Thank you for your services
Good luck

Date of experience: February 10, 2022
Pakistan
1 review
0 helpful votes
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Fabulous
February 11, 2022

Fabulous service by Global Shopaholic. Really helpful and cooperative staff. On time delivery
Definitely recommend

Date of experience: February 9, 2022
Saudi Arabia
1 review
2 helpful votes
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Stay away
February 9, 2022

Global shopaholics might have better rates than some of the competitors but their customer service is terrible. I had a package consolidated and supposedly shipped but one week later there were no updates. When I contacted GS they claimed that it was the fault of the shipper and then days later finally conceded that they had misplaced it. They want to refund me on the site wallet and why would I even want that? They also claimed that they are looking for the package but have not updated me in regards to that. It was so unpleasant dealing with customer service who for days were blaming DHL and I had to contact DHl who informed me they never received the package. So my package is lost and refund has yet to be processed, no updates from their end.
In the past times I've used their services I haven't had anything lost but packages took long to be updated, despite paying for express processing they still always took a long time and dealing with their customer service was always unpleasant. The fact that they didn't realise that they package was never sent to DHL until I told them makes me realise that they are very disorganised. I never shipped very expensive items but if anyone were to consider using their services from expensive goods, I would steer clear.
They refunded the value of my package to the wallet despite me telling them not to as I don't intend to use their service again.
Update: they refunded me via PayPal and asked me to take down my review even though my package is still lost and that's the point of the review. After scanning other reviews I noticed that multiple people were told that their packages were not scanned by the driver( in my case it was DHl in others it was FedEx and Aramex). It sounds like an excuse to me and they repeatedly insisted they were not at all at fault even though they are a packaging forwarding company and it seems like the forwarding part is difficult for them.

Date of experience: February 9, 2022
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com, Please keep the subject about review.

India
1 review
0 helpful votes
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Theyre awesome
February 11, 2022

Theyre good with their service,. You can demand for a video of your packing just in case you have any doubts. Theyre really good. They take good care of your parcels and ship them to you, If you exceed the 180 day period they say it is all damaged and destroyed which is really disheartening to hear.

Date of experience: February 9, 2022
Martinique
1 review
0 helpful votes
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Several times I have been in troubles and unable to do what I should do! Fortuately I can count on them! Fortunately! +++++ to them!

Date of experience: January 17, 2022
Saudi Arabia
1 review
0 helpful votes
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Excellent service
December 31, 2021

Very good Team, all you need they can do for you, very helpful if you face any problem. Best rates for shipping.

Date of experience: December 31, 2021
Sri Lanka
1 review
0 helpful votes
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Woow, i used their service few times, very good on time delivery and very safe packing, also i need to say it is very reliable service, they send my packs woith dhl to sri lanka very very fast. Also when i need their assisted purchase they chat with me and do the purcahse for me in one da and sent it next day, woooow wooow i rate them 5 stars, reccomend to everyone, im in sri lanka, but now uSa i feel as my home now beacuse of them,

Date of experience: November 30, 2021
Morocco
1 review
3 helpful votes
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Stay away. These young ‘boys' (Ali, Mohammad Ali, two Indian guys who claim their name is John and William, refuse to help or take responsibility for their errors. They are rude, lazy and lie. They can't pack right and follow simple instructions such as remove outer retail. And charge you even though it's FREE, they will then remove "consolidated" items without telling you to claim they reduced weight. They will not respond to emails or questions and will flood your email with "tickets" as a response. They insult you and accuse innocent customers of being a scammer "using someone elses credit card" when you pay they LIE and say they will get it out that day but only create a label weekend goes by they won't arrange pick up and then lie some more, packages still in their possession. After being told it was shipped. This isn't 12-24 hours after consolidation it's 2 half weeks later. May all this hell they cause others come back to them 10 fold! And the "manager" Mohammad Zulqarnayan for never assisting or coming to the phone and for letting immature little boys act like they own the place, lie delay and do nothing! Shame on all of you and the owner too…stay away!

Date of experience: November 8, 2021
Florida
1 review
0 helpful votes
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Easy to use
September 19, 2021

Super easy to use shipping service, and lots of available options to fit into my budget. Recommend service for shipping!

Date of experience: September 17, 2021
Philippines
1 review
0 helpful votes
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Perfect shipping service
September 13, 2021

Global shopaholics processing time was very less and shipping also. I would highly recommend this fulfillment company to all my colleague's!

Date of experience: September 11, 2021
Florida
1 review
0 helpful votes
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Best shipping company
September 6, 2021

Awesome service! Fast shipping, intuitive software, tight integration with Global Shopaholics. Highly recommended shipping service!

Date of experience: September 4, 2021
Florida
1 review
0 helpful votes
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Best shipping service
August 16, 2021

One of the best shipping service company. Good customer support. Would highly recommend service to everyone!

Date of experience: August 14, 2021
Philippines
1 review
1 helpful vote
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One of the best package shipping service. Quick Response via email, has a perfect option to repack the shippment with extra protection like bubble wrap and other options. Highly recommended service!

Date of experience: July 30, 2021
GB
1 review
3 helpful votes
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They are keeping my package hostage!
I have had a package sent to them weeks ago and ever since I have been unable to login. After multiple attempts to contact them I was eventually told that it was do to an update and would be fixed soon. That was over 2 weeks ago and still no access. They don't answer emails or try to help in any way. DO NOT USE.

Date of experience: July 22, 2021
Muhammad Z. GlobalShopaholics Rep
over a year old

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com

Philippines
1 review
4 helpful votes
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Fast service
July 20, 2021

I have used Global shopaholics a few times in the last couple of years and I'm very pleased with their service. My packages always arrived on time and tracking info was most of the time accurate. I'll continue using them & recommending

Date of experience: July 20, 2021
Florida
2 reviews
3 helpful votes
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Amazing service
July 1, 2021

Amazing service! These guys are the best! Delivered my package early and were very friendly! I would highly recommend using this service!

Date of experience: July 1, 2021
Egypt
1 review
0 helpful votes
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شركة جلوبالهوليكس من افضل شركات التجميع والشحن انصح المتسوقين التعامل مع هذه الشركة لأنها تقدم مميزات كتيرة

Date of experience: June 30, 2021
Singapore
1 review
2155 helpful votes
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Scamming website
June 27, 2021

Are you guys scamming? Your reflective speed is too slow, right? 5 working days to receive payment confirmation, and then 5 working days later continue to tell me that the price is not available. Now I just want to know when my money will be refunded to us, when can we get a refund?
I will keep my review up to date, I have sent you my bank account number, if you don't refund me, I will have to continue this way.

Date of experience: June 27, 2021
Philippines
1 review
4 helpful votes
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Perfect spot for shipping services! Best international shipping service! Good handling skills by their staff! Perfect platform to ship international with this company! Mostly recommended service!

Date of experience: June 18, 2021
Turkiye
1 review
2152 helpful votes
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I have never received my package.

At first they told me "we received your money for the shipping and your item will be sent next day"

2 days later those savages did not ship anything.

Then they claimed that I have sent 94 usd for the shipping when I have actually sent 100 usd.

I wish I could cancel everything but unfortunately it's not possible, those clowns keep your item in hostage.

Its easy for them to get away with stuff because most of their customers live in fareaway countries and if something wrong happen you cant press charge from 10 000 kilometers away and you cant cancel either because the item is already purchased and in their warehouse.

In my case it is 1000 usd worth of product so just imagine if they do the same to only 30 more customers living far away, thats 30 000 usd of material they got in the warehouse that people have abandonned too tired to deal with those savages.

Most of their reviews online are fake its their own 5 stars reviews..

Date of experience: June 11, 2021

From the business

Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.


globalshopaholics.com
Chantilly, VA, United States
+119
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