On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My roses came faster this year, and I was pleased with the items...other than red roses had some sort of fungus to them and pedals had large brown patches on them.
I received my order of calla lilies the on 2/13. However, after following the instructions my flowers still haven't opened but the edges of the flowers are t\wilting. I'm disappointed.
Sorry to hear about the issue with your calla lilies. We want to make this right for you! Please send us pictures of the flowers to [email protected] so we can review your case and provide compensation. We would love to resolve this for you!
I overall liked how they did deliver my roses the date I choosed! However in total I did get like 75 rotten roses. Some came in a weird form but I worked with it. But you can't work with rotten roses.
Thank you for your feedback! We're sorry to hear about the condition of the roses. After investigating, we noted that your order was delivered on February 10th, but we didn't receive any claims from you. In the future, if you experience any issues with your order, please email us at [email protected] within the first 24 hours of receiving your product so we can make it up to you. We'd love to resolve this for you!
I ordered 100 of the "super premium" stems for my wife for Valentine's Day. I had a question about my order immediately upon placing it, and received a prompt, informative, and courteous reply. I also appreciated the detailed shipping updates. In our opinion, the roses themselves were just OK. The blooms at the top of the box were pretty banged up, and the a number of the other rose blossoms were slightly bruised. The roses are a range of sizes. Some are small and not what I would call a "super premium rose". However, a majority were a decent size. Whether they qualify as "super premium", well I suppose that is all relative... Overall, I think they are decent for the price and the fact they were shipped from South America, but I feel slightly disappointed given the large number of glowing reviews.
Dear Customer,
Thank you for sharing your feedback on your recent order. We're glad to hear you had a positive experience with our customer service and shipping updates.
However, we're sorry to hear the roses did not meet your expectations. To assist further, could you please send us pictures of the roses you received, especially the damaged blooms and any concerns you mentioned? This will help us investigate the issue and address it properly.
Please feel free to contact us directly at [email protected], and we'll be happy to assist you further.
We appreciate your feedback and look forward to resolving this matter.
Best regards,
Claims department
Roses were packaged great, and they were beautiful
We love that everything met your expectations, and it's our pleasure to provide you with beautiful flowers. Thank you for choosing Global Rose!
Valentine's Day is the biggest day of the year for my restaurant, and I wanted to add rose petals to every guest's table. I found GlobalRose and trusted them to provide the best rose petals and trusted them to deliver on time. This is the second year in a row where they have exceeded my expectations. I highly recommend them.
Thank you for the 5-star review, Bryon! We're honored to be part of such a special day for your restaurant. We appreciate your trust in us and your recommendation.
Delivered on time and they were in perfect condition. Bloomed in about 2-3 days after i received them
Thank you for your kind words. Enjoy, and we look forward to serving you again!
Todo excelente 👌 las rosas en muy buenas condiciones
Nos alegra saber que todo fue excelente, Dora. Gracias por elegirnos y esperamos atenderte nuevamente.
Unfortunately, most of my roses were literally falling apart. They were very damaged upon opening my package. Some were rotted. I own a bouquet business so this was a loss for me during Valentine's season
Dear Chloe,
Thank you for your feedback, and we are deeply sorry to hear about the condition of the roses you received. We understand how critical this is, especially during the busy Valentine's season, and we sincerely apologize for the inconvenience caused to your bouquet business.
To assist you further, could you please contact us at [email protected] and provide pictures of the roses you received? This will help us investigate the issue and ensure that we address it properly.
We value your business and hope to resolve this matter to your satisfaction.
Best regards,
Claims department
Quick and easy shopping and delivery! Roses are beautiful!
Thank you for the 5-star review, Kristy. That's what we aim for and we hope you enjoy your beautiful roses!
My flowers were delivered in a great time frame and they looked beautiful even before blooming, they were in very nice condition and came with all the directions and food needed to keep the flowers healthy and thriving I will absolutely be shopping again.
Thank you for the 5-star review! We aim to provide excellence in everything and are glad to have met your expectations. Thank you for choosing GR.
Color selection wasn't good, yellows are not a valentines color
Too many white, not enough of the red and pink
Dear Labette,
Thank you for sharing your feedback on your recent order (Order Number: 733163). We apologize for any inconvenience regarding the color selection and the inclusion of yellow roses, as that was not intended for your order.
To better assist you, could you please contact us at [email protected] and provide pictures of the flowers you received? This will help us understand the situation and investigate further.
We appreciate your feedback and look forward to resolving this matter for you.
Best regards,
Claims department
Overall great experience. Hosted a build your own bouquet event for 40 people and everything came on time and bloomed beautifully
Thank you for the 5-star review! It's great that your event was a success and the flowers bloomed beautifully. It's always a pleasure to be part of such special moments!
Loved using this for our school auction table flowers. Delivery was fast and easy. Most of the flowers were nice and full but a large bunch were a little limp and small. But it worked out.
Thank you for your feedback! If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
We're happy you loved the roses and had a great experience. Thank you for your feedback and for choosing GR!
Amazingly looking beautiful long stem roses! Love them!
Thank you for sharing and for choosing GR! Your satisfaction is our priority and we're glad to have met your expectations.
We're happy your flowers arrived as expected, Lauren. It's always our goal to provide a smooth experience, and we look forward to assisting you again.
Most flowers travel well. I wish knew roses had so many thorns. The Fancy Alstroemerias didn't travel well, they didn't look as fresh. Would order again from this vendor.
Thanks for your feedback! We're glad to hear most of the flowers traveled well, but we're sorry to hear about the Alstroemerias not looking as fresh. If you ever experience any issues, please email us at [email protected] within the first 24 hours of receiving your product so we can make it up to you. We'd love to serve you again!
Great experience! Package arrived on time. Will recommend ordering at least 3 days before your event so roses can open a little more ( also hydrate them well) also liked that the 200 roses came in one box!
We're glad to hear about your great experience and everything went smoothly. Ordering 2-3 days before your event is what we recommend so the flowers can bloom on time. Thank you for the 5-star review!
Photo is not representative of the true color. If you order these, you might as well order red. Complete rip off.
Dear George,
Thank you for your feedback. We're sorry to hear that the roses did not meet your expectations in terms of color.
Please reach out to us at [email protected] with pictures of the roses you received so we can review the issue and assist you accordingly.
We appreciate your time and look forward to resolving this for you.
Best regards,
Customer Service Team
www.globalrose.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We're glad to hear the roses arrived quickly, but we're sorry to hear about the issues with the red roses. We wish you had contacted us as soon as you received your order on February 11, so we could have looked into your case and maybe provided some tips to process your flowers so they perked up beautifully. Flowers may arrive slightly dehydrated due to the long journey from South America, but with appropriate care, you can bring them back to looking great within the next 12 hours. If you ever experience issues in the future, please email us at [email protected] within the first 24 hours of receiving your product so we can make it up to you!