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GlobalRose

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.

You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.


globalrose.com
Miami, FL, United States
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GlobalRose Reviews Summary

The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
62
value
66
shipping
66
quality
64
This company responds to reviews on average within 1 day

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8,539 reviews

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Colorado
1 review
0 helpful votes
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Amazing Roses
May 13, 2024

This is the 3 year I have ordered yellow roses for my wife on Mother's Day. They are her favorite. This year the roses were the best form a color and freshness. So happy with gobalrose as my suppler for special occasions. 5 stars

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

We love to hear that the yellow roses for your wife were perfect for Mother's Day! Thank you for choosing us as your supplier for special occasions, and we're delighted to have served you for the past three years. If you ever need more flowers or assistance in the future, we'll be here to help you make every occasion memorable.

Idaho
1 review
0 helpful votes
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Beautiful for Mother's Day
May 13, 2024

The flowers arrived well packaged and so very fresh! They were amazing for Mother's Day for our church.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you for the 5-star rating! We're delighted to hear that the flowers arrived as expected and were amazing for your Mother's Day event. If you ever need flowers for any other occasions, we'd be happy to assist you.

California
1 review
0 helpful votes
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Great value
May 13, 2024

Great experience, great value, and delivered on time.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you for the 5-star rating! We're glad to hear that you had a great experience. If you need assistance in the future, feel free to reach out. We're here for you.

Illinois
1 review
0 helpful votes
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Ok
May 13, 2024

The flowers were not as high quality as in the past. Also, I ordered an assortment of colors, but only two colors were shipped. I don't consider two colors an assortment.

GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Tim,

Thank you for reaching out to us.

We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?

Regarding the color, we ship a color from every 25 flowers, since less than 50 flowers were ordered it was not possible for us to add additional colors.

We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.

Best regards,
Federico

Indiana
2 reviews
0 helpful votes
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Gorgeous Roses
May 13, 2024

Was here when I got home from work was a little warm out so I was afraid they would be very wilted but to my amazement the wee just as gorgeous as ever! Actually my brother sent them for a Mother's Day gift!

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Cory. We're glad your flowers were gorgeous! It's wonderful that your brother sent them as a Mother's Day gift. We appreciate your feedback and if you ever need flowers for any occasion in the future, we'd be happy to assist you.

Louisiana
1 review
0 helpful votes
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Used for Event
May 13, 2024

Flowers were great quality and lasted well. Perfect for our Mothers Day event.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you for choosing us. We're honored to be part of your Mother's day event and appreciate your kind words. If you ever need flowers for future events, don't hesitate to reach out. We'd be happy to assist you again!

Virginia
1 review
0 helpful votes
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Great!
May 13, 2024

The flowers came in time and were beautiful! Some were a little damaged, but that was super minor, maybe 3-4 out of 200. Thank you!

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

We're delighted that your flowers arrived on time and were beautiful! While we apologize for the minor damage to a few of them, we're glad it didn't detract significantly from your overall satisfaction. Thank you for choosing us, and we appreciate your understanding.

If you ever need assistance you can reach out to [email protected] and if you need more flowers in the future, we're here for you!

Virginia
1 review
0 helpful votes
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I've ordered from Global Rose several times. The flowers are always beautiful. This time there was a small mixup with my order, but customer service was very extremely helpful in resolving my issue!

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Melody. We're glad you've been a loyal customer and you've consistently found our flowers beautiful! While we apologize for the mix-up with your recent order, we're delighted that our customer service team was able to assist you promptly and resolve the issue to your satisfaction. Thank you for your continued support. If you ever need assistance in the future, please don't hesitate to reach out.

New York
1 review
0 helpful votes
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I rate Global Rose Seven Stars!
May 13, 2024

GlobalRose has always sent me the freshest, most beautiful flowers, on-time, every time!

The service and customer communication is so good that I often forget that I'm also able to get these flowers at an extremely attractive price!

They are the best in the business.

That's why I rate them 7 stars on a 5 star scale!

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you so much for your review and your seven-star rating! We love that you've consistently received fresh, beautiful flowers, and they've always arrived on time. Your satisfaction means the world to us, and we're grateful for your continued support. If you ever need more flowers in the future, we'll be here to provide you with the same excellent service.

Oregon
1 review
0 helpful votes
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Global Rose website
May 13, 2024

Global Rose has a great interactive website that makes ordering easy. They maintained excellend communication and shipping updates were acurate.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you for your kind words! Providing a seamless ordering experience and clear communication are top priorities for us. If you ever need assistance or have any questions in the future, feel free to reach out. We're here to help!

Nebraska
1 review
0 helpful votes
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Struggles with website
May 13, 2024

First, the flowers were great, and will be ordering again. However, I didn't like how fast your cart clears out. As I would click through the different options, debating and getting opinions on what to order, I would all the sudden realize the cart was empty, and would have to go back and re-add what I had already selected. Also, I wish there were more options for Quantity. I believe with the Leather leaf, the options were 60 stems or 100 stems. I wish there would have been a way to order 70 or 80. Or be able to choose in terms of bundles.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Brianna. Thank you for your valuable feedback! We're delighted to hear that you were pleased with the flowers and you plan to order again. We apologize for the inconvenience caused by the cart clearing out too quickly and the limited options for quantity. The shopping cart automatically gets empty after 12 hours of inactivity.

We'll take your suggestions into consideration for improving the user experience on our website. Your satisfaction is important to us, and we appreciate your input. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out.

Idaho
1 review
0 helpful votes
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Carnation Review
May 13, 2024

The carnations arrived mostly closed up with two days to open which did not happen!
I thought I would receive 160 single fully bloomed carnations for our Mother's Day
Celebration at our church. The carnations were small, and closed and the stems were very
Brittle and broke easily. It was a mess.
The bundles had many small carnations with shorter stems so I could not pass them out individually with shorter stems either.
We purchased 160 and when counted only 153 were counted.
Saturday night at nine I had to go to Fred Meyer to purchase more fully developed bouquets for our altar. I did get the bundles from Fred Meyer for 50% off though on the eve of Mother's Day!
I was up late and fiddled around with these carnations for two days trying to make it all right for Mother's Day.
We will not be using GlobalRose again.
Jerilyn Whitaker
Office Manager

GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Jerilyn,
Thank you for reaching out.
All of our flowers are not shipped with the blooms open. That would heavily impact their lifespan.
Usually, they take up to 3 days to fully bloom since their arrival.

We apologize there was confusion regarding this.

Best regards

Claims department

Virginia
1 review
0 helpful votes
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Beautiful Flowers
May 13, 2024

Received my flowers as scheduled (a Thursday) and handed them out on Sunday morning to all the moms. Flowers were beautiful, although not quite the color that I was expecting. This is our second year ordering through GlobalRose for Mothers Day and we'll continue to do so.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you for your continued support! We're glad to hear that your flowers arrived on schedule and were beautiful. We appreciate your feedback and look forward to serving you again next Mother's Day! If you ever need flowers for any other occasions, feel free to reach out.

California
1 review
0 helpful votes
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Great!
May 13, 2024

Flowers were on time and beautiful! We had no problems or issues whatsoever

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

We're very happy that your flowers arrived on time and were beautiful! Thank you for choosing us and for sharing your positive experience. If you ever need flowers or assistance in the future, we're here for you!

Ohio
1 review
0 helpful votes
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Pleasantly surprised
May 13, 2024

Was hesitant at 1st but totally satisfied with the product for the price spent

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Daniela. We're glad to hear that you were satisfied with your purchase! Your satisfaction is important to us, and we strive to provide quality products at reasonable prices. If you ever have any hesitations in the future, please don't hesitate to reach out. We're here to assist you every step of the way!

Illinois
1 review
0 helpful votes
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On time but……
May 13, 2024

Roses delivered on time (Friday) dying by Sunday. Have claim opened. The roses were beautiful for a day.

GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Valerie,

Thank you for reaching out to us.

We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?

We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.

Best regards,
Federico

Georgia
1 review
0 helpful votes
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Perfect!
May 13, 2024

Great experience! Was perfect for our Mother's Day flower bar!

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you, April. We're delighted you had a great experience with us and that our flowers were perfect for your Mother's Day flower bar! Thank you for choosing us for such a special occasion. If you ever need flowers for future events, we'd be happy to assist you again.

Tennessee
1 review
0 helpful votes
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Flowers arrived one day late!
May 13, 2024

Other than the fact that the flowers did not arrive as scheduled, it was a good experience. You need to post your telephone number for problems.

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Dear Joe. We're sorry to hear that the flowers didn't arrive as scheduled, but we're glad to hear that overall, you had a good experience. Please take into account that we ship our flowers on time and our commitment time frame states that you can receive your order +/- 1 Day of the scheduled date. We appreciate your feedback and we're happy you got your flowers.

If you ever encounter any issues or have questions, please don't hesitate to reach out to our customer service team for assistance. We're here to help!

Florida
1 review
0 helpful votes
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Excellent!
May 13, 2024

Flowers were amazing! From the shopping experience to delivery. All was perfect!

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thanks! We're glad you had an amazing experience from shopping to delivery, and that the flowers were perfect! We appreciate your kind words and if you ever need more flowers, don't hesitate to reach out. We're here for you!

Georgia
2 reviews
0 helpful votes
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Great service and product
May 13, 2024

On time, beautiful roses. The site was easy to use. Customer service was outstanding. Exactly what I wanted when I wanted

Date of experience: May 13, 2024
Lina P. GlobalRose Rep
over a year old

Thank you so much for the 5-star rating and your feedback! We're glad you had a great experience with our service and product. Your satisfaction is our priority, and we're delighted that the roses were beautiful and arrived on time. We're also happy that you found our website easy to use and our customer service was outstanding. If you ever need more roses or assistance in the future, we'll be here to help!