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We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Experience was fine other than the bells of ireland not arriving. O The folks at GlobalRose reached out quickly to make amends (refund)
Quick, easy, affordable. Too bad one bunch had roses in terrible condition.
Dear Andrew,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on May 10 so we could fix your issue in the best possible way. Unfortunately, we received your claim 10 days after the order was recieved.
We kindly inform you our claims policy (which you received at the time of the purchase in your order confirmation email) states that to process a claim, we have to be notified via email within 24 hours of delivery and that the damaged product needs to be returned in order to qualify for a refund. Since we are handling fresh flowers, a timely notification allows us to react promptly to resolve any issue in the best possible way.
In the future, you always can reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative. Our team is at your service!
Exactly what I was looking for to send to family across the country
We love that our flowers were just what you were looking for! Thank you for choosing Global Rose for your floral needs. We appreciate your feedback.
We had them delivered the day before we needed them because we wanted to ensure we had them in time. Although, it is great they arrived so early, we just did not expect them to come within 24 hours of ordering. It was partly our mistake because they were all dead by the time we needed them. Overall, I have nothing bad to say about the company,but just want to warn other customers who might make the same mistake we did. I will order again,but need to remember to order for the exact day we need them so they do not die.
Thank you for your feedback and for sharing your experience. We appreciate your understanding. We kindly advise scheduling the delivery date 2 or 3 days prior to your special event to allow your flowers ample time to bloom and to account for any potential courier service delays. This would help ensure that you have fresh, vibrant blooms for your special occasion. Also, we have a commitment time frame which states that you can get your order +/- 1 Day of the scheduled date. Please refer to our policy here https://globalrose.com/FAQS.html.
If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
Delivery was a day late. So my flowers were not open for the event. They didn't look as nice as they should have.
Dear Jennifer,
Thank you for your order and for reaching out.
We are very sorry your order was delayed by one day.
Keep in mind that Even though 99% of orders get delivered on the requested delivery date, it might occur that flowers arrive one day late due to weather issues, mechanical problems or other unexpected situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on time, but Global Rose will not issue any credit or refund if flowers get delivered within 24 hours of the requested date.
Regarding their blooming, we usually advise flowers to be delivered 2-3 days before the event they are meant for.
We are happy you were able to enjoy them even though they were not as open as you would like.
Best regards
Claims department
First I received the wrong color flower. I reached out and received a 40% refund for the mistake. Secondly when the flowers were delivered they just left them on the porch in 97 degree heat and did not know or ring the bell. Once my discovered them they were extremely hot. They only lasted 4 days. The picture is from 4 days. Not very happy
Dear Gordon,
We are very sorry that your peonies were not delivered as expected. However, we are happy to know that you worked with our team to fix your issue in the best possible way.
We kindly inform you that our customer satisfaction is our number one priority and you can alway reach us at [email protected] or through our live chat and speak with a live representative. Our team is at your service!
Thank you for your kind words! We appreciate your feedback and hope to serve you again soon!
Great flowers, delivered on time, came directly from the grower
Thank you for your review and for choosing us! We're happy you enjoyed the flowers. We appreciate your support and look forward to serving you again!
Every time I buy flowers from Global Rose the event guests are so impressed. Only the best flowers are shipped!
Thank you for your review! Your continued support means the world to us and we're grateful for your kind words. Thank you for choosing Global Rose.
Lack of professionalism, once again no note was found & flowers were not fresh
Dear Alana,
Thank you for your order and for reaching out.
I was just reviewing your order 696640 and the order did not include a message, unfortunately. That is why the order did not include it.
I think perhaps the message was not saved at the checkout since it is required to click the save button in order to save the message.
Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
If your flowers still appear wilted or dehydrated, please provide pictures and we will be glad to discuss further.
Best regards,
Federico
Seamless process when ordering the flowers and the flowers came quickly.
Thank you for sharing your positive experience. We appreciate your support and look forward to serving you again!
Love how easy it is to get my flowers for my events.
Making your experience great and smooth is our priority. Thank you for your kind words and continued support.
My mother was delighted with a gift of so many roses. Thank you Global Rose.
We love to hear that your mother loved the gift of roses! Making someone's day brighter is what we strive for. Thank you for your kind words and for choosing Global Rose for your floral needs.
Incredible experience! From the selection, the ordering, the great customer service, the shipment, the instructions, the quality, the breathtaking end results, and the fact that more than a week later—the roses still look lovely…I don't know how this company did it! God's blessings were definitely involved, allowing His creation of the flowers to be cared for in such a way by the workers, and eventually arriving safely to me so that I could prepare the roses for Mother's Day festivities at church. The ladies loved them, and I was so pleased.
The 50 roses were packaged so efficiently that I couldn't believe they sent the right amount. I recounted the stems at that point because about half of the rose tops (petals) were not visible because of how the flowers were carefully packaged. The instructions are important to read before unbundling them!
Customer service reps were good about emailing me replies right away upon ordering, and when I needed to verify that they knew the chosen color (since I thought I made a mistake). Shipping and tracking notices were emailed and accurate.
The roses were beautiful, and nobody at church who asked me which florist I went to for the flowers could believe that I ordered the roses on-line! I took a chance and it really worked out as the best choice!
The celebration was lovely and joyful, with many thanks to Global Rose. I appreciate all the efforts made in the background to prove this was the right decision I made in taking a chance with this company. "Sight unseen" with the live flowers before knowing if everything would work out—but what great quality, value, and customer service, which led to a blessed event!
Thank you for your wonderful review! We're happy our roses made your Mother's Day festivities so special. It's truly a team effort, and we're grateful for your kind words. We're delighted that you and the ladies enjoyed them. We look forward to serving you again!
Carnations were delivered on time. About 75% of the stems were in great condition. I would use this service again
Thank you for your feedback! We're glad your carnations arrived on time and in great condition. We apologize for any that didn't meet your expectations. Our team is at your service and if you need help, don't hesitate to reach out at [email protected] We appreciate your support and look forward to serving you again!
Checkout was easy, delivery was on time and roses were beautiful.
Thank you so much for your kind words! We look forward to serving you again.
Flowers were received on time and in good condition for the mothers in our church. We have ordered before and will order again.
Thank you for your continued support and for choosing Global Rose for your floral needs. We look forward to serving you again in the future!
The base was way too small for the amount flowers that I purchased, so its unusable
Dear Kaylin. We're sorry to hear about the issue with the vase size. Our team is always happy to provide you with great customer service. If you need help or have any questions, feel free to contact us at [email protected] and we'll help you since your satisfaction is our priority. Thank you for choosing Global Rose, we appreciate your feedback.
Your satisfaction is our priority. Thank you for choosing us as your flower supplier. If you ever need more beautiful flowers, we'll be here to assist you!
Roses came on time, in good condition.
Will definitely order again.
Thank you for your feedback! We're happy that your roses arrived on time and in good condition. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again for more floral beauty!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thomas. Thank you for your understanding and patience. We apologize for the missing Bells of Ireland and are glad we could resolve the issue promptly. We appreciate your feedback and look forward to serving you better in the future. Thank you for choosing Global Rose.