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GlobalRose

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.

You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.


globalrose.com
Miami, FL, United States
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GlobalRose Reviews Summary

The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
61
value
65
shipping
65
quality
63
This company responds to reviews on average within 0 days

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8,458 reviews

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Ohio
1 review
0 helpful votes
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I really got my money's worth: Flowers were on time and packed carefully. They're lovely and will be used for 3 different events in the next 4 days.

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your review! We're happy that you found great value in your purchase and that the flowers arrived on time. Enjoy your events, and we hope to serve you soon!

Illinois
1 review
0 helpful votes
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Blooms arrived on time! One of the white calla lilies will need some severe trimming of brown edges. Several more of the 18 will need brown tips trimmed. The blue hydrangeas look great and came with stems bagged with water.

GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Grace,

Thank you for reaching out to us.

We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?

We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.

Best regards,
Federico

Pennsylvania
1 review
0 helpful votes
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High quality
June 19, 2024

The shipping and delivery experience was smooth and efficient- with great communication all the way through! The flowers were high quality and came exactly as described! Will definitely use GlobalRose again!

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your great review, Amanda! We're delighted to hear about your smooth experience and satisfaction with our flowers. We look forward to serving you in the future!

Iowa
1 review
0 helpful votes
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Beautiful greens
June 19, 2024

This is my second time ordering from Global Rose. The first was mixed greens for my wedding, and the second was a (smaller) order of the exact same greens. They were perfect each time and arrived healthy and on time!

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you so much for your review! We're glad to know that our greens made your special occasion even more beautiful. Your continued trust in Global Rose means the world to us. We look forward to serving you again!

District of Columbia
1 review
0 helpful votes
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A huge bunch of hot pink roses made a spectacular gift for my sister's birthday.
Thank you to Global Rose support for making signature release arrangements with Fedex.

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for the glowing review! We're happy the hot pink roses made your sister's birthday special. We're always here to assist with any arrangements. Looking forward to serving you again!

Texas
1 review
0 helpful votes
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Very Beautiful
June 19, 2024

These were for a family funeral we couldn't attend, we were happy to hear and see in a photo that they were Beautiful, On time and great price. I will use them only from now on

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Cari. Thank you for your heartfelt review and for choosing us during such an important time. We're glad to hear the flowers met your expectations. We look forward to serving you again.

Pennsylvania
1 review
0 helpful votes
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Excellent service and product!
June 19, 2024

Excellent and easy! I needed these flowers quickly and I was able to easily order them online and they arrived exactly when they were supposed to be; thank you!

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your feedback! If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!

New York
1 review
0 helpful votes
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Excellent service
June 19, 2024

I made a note that I would prefer no red roses. I didn't get a message back, but received no red roses. I did really appreciate that!

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your feedback! We're glad you were pleased with your order. Your preferences matter to us, and we're glad we could meet your request. Looking forward to serving you again soon!

North Carolina
1 review
0 helpful votes
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Great overall experience.
June 19, 2024
Updated review

Good communication and easy ordering experience. Quality product which arrived when it was scheduled to!

Date of experience: June 19, 2024
Lina P. — GlobalRose Rep
over a year old

Hi, Meredith! Thank you for sharing your smooth ordering experience, we're glad the flowers arrived on time. Thank you for choosing GR and we look forward to serving you again!


Easy ordering process
October 12, 2023
Previous review

Easy ordering process

Date of experience: October 12, 2023
New York
1 review
0 helpful votes
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Ordering was easy and shipment came in on time. One package was left on the truck but brought back the next day no problem. Blooms were fresh, well packaged, and beautifully assorted. Returning future customer.

Date of experience: June 18, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Veronica. Thank you for your feedback! We're glad your order process was smooth and your blooms arrived fresh and beautiful, even with the minor delay. We look forward to serving you again!

Hawaii
1 review
0 helpful votes
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Purchase
June 18, 2024

I tried using my points but it was a bit difficult navigating it.

Date of experience: June 18, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Moeko, we appreciate your order and review! We're sorry you had issues, but do not worry, you applied the coupon successfully to your order and got the discount. We're glad to have you as a customer. Remember that if you need assistance, you can reach out using our LIVE CHAT or via email at [email protected] Our team is at your service.

New Jersey
1 review
0 helpful votes
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Flowers came as expected
June 18, 2024

No issues with my order, the flowers looked presentable and were shipped in good condition

Date of experience: June 18, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your lovely review! We're happy the flowers arrived in perfect condition and met your expectations. We appreciate your support and look forward to serving you again!

Louisiana
1 review
0 helpful votes
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Buena, pero solò algunas gypsophilia me llegaron marchitas

Date of experience: June 18, 2024
Lina P. — GlobalRose Rep
over a year old

Querida Beatriz,
Muchas gracias por su observaciĂłn. Lamentamos mucho el inconveniente que tuvo con el gypso y queremos recordarle que la satisfacciĂłn de nuestros clientes es nuestra prioridad nĂşmero uno y siempre puede comunicarse con nosotros dentro de las primeras 24 horas despuĂ©s de recibir su producto y proporcionarnos fotos en [email protected] o a travĂ©s de nuestro chat en vivo para hablar con un representante. ¡Nuestro equipo está a tu servicio!

Colorado
1 review
0 helpful votes
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Red and yellow carnations
June 18, 2024
Updated review

I received my two boxes of carnations and greenery and babys breath on the day they were supposed to be delivered! They look beautiful!
Thank you!

Date of experience: June 18, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your kind words! We're happy your carnations and greenery arrived on time and look beautiful. Enjoy your flowers, and thank you for choosing Global Rose!


Quick and easy!
April 18, 2024
Previous review

Quick and easy!

Date of experience: April 18, 2024
Mississippi
1 review
0 helpful votes
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5 Star Review
June 18, 2024

We used our order of roses to celebrate my grandparent's with a retirement reception. Our experience with GlobalRose exceeded every expectation.

Date of experience: June 17, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you, Heidi, for your review! We're glad our roses added a special touch to your celebration. We appreciate your support and high rating.

Michigan
1 review
0 helpful votes
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Customer Service answered my questions rather quickly before I received my order.

Date of experience: June 17, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your feedback! We're glad our customer service team could assist you quickly. If you have any questions or need further assistance, don't hesitate to reach out. We appreciate your support!

California
1 review
0 helpful votes
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Not sure I will continue to use
June 17, 2024

I have used you for the past couple of years but this delivery was sub par and left me a little embarrassed to use the flowers for my fundraiser.

Date of experience: June 17, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Stacie,
We are very sorry that the flowers of your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on June 11 and 12 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative as you have done in the past Our team is at your service and happy to assist!

Indiana
1 review
0 helpful votes
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Happy Camper!
June 17, 2024

I was so pleased with my order! It arrived on time and in perfect condition! I gave your name to several people at our event. Thank you!

Date of experience: June 17, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you so much for your kind words! We love that your order arrived on time and in perfect condition. We appreciate you recommending us to others and are glad to be part of your event. Looking forward to serving you again!

Minnesota
1 review
0 helpful votes
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Magenta wedding centerpieces
June 17, 2024

These centerpieces arrived in beautiful condition and looked just like they did on the website. They were beautiful centerpieces for my party! I will definitely order from you again.

Date of experience: June 17, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you so much for your review, Angel! We're happy the magenta wedding centerpieces arrived beautiful and were perfect for your party. We look forward to serving you in the future!

Michigan
1 review
0 helpful votes
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Great job!
June 17, 2024

I love your product. All flowers arrived on time, as planned. Everything was meticulously packed for incredible quality! Attention to detail and pride in your product is definitely evident. My only concern was that I was only able to communicate with you through email. I almost didn't order because of this. I struggled with the decision to order for months! But I finally did order, and I am thrilled with your flowers. I would recommend you to anyone!

Date of experience: June 17, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you so much for your wonderful feedback, Rachelle! We're glad you loved our flowers and they arrived on time for your event. We apologize for any inconvenience with communication, your feedback is important to us. If you need assistance in the future, please don't hesitate to reach out via chat or email. We appreciate your recommendation and thank you for choosing GR!