Global GolfReviews 78

I purchased a certified used Scotty Cameron Special Select Squareback 2. The putter was sent to me without a head cover, even though it was clearly included in the product description. When I notified Global Golf, they apologized and I was told that they checked and did not see any in stock to send out. So, I could accept a $25 refund if I still wished to keep the club. The upshot is that they knew they did not have a head cover PRIOR to sending the club to me and there is no way to use the putter without the protection of the head cover. Obviously, if you know that you do not have part of the item purchased, don't send the club and send an email instead offering the choices. Then, in order to put their offer into perspective, EBay has a Scotty Cameron Special Select head cover for $52.19 so $25 is not even an appropriate refund. I would think that the appropriate path would be to make a more reasonable offer such that I could purchase a head cover from another vendor and have something for the aggravation. Now, I have to take my personal time to find packing for a golf club (as I believe that I disposed of the original packaging), pack the club, label it and drive to a FedEx location for return shipping. Most importantly, I don't have the club that I purchased and must now go to another vendor to get it (complete with the necessary and accompanying head cover). Their actions were deceptive and their follow up customer service was unreasonable.

Global was referred to me which is good for them however after placing my first purchase the item was lost somewhere even though it shipped from only 1.5 hours away. It has been 2 weeks and no one knows where it is at. Global has done nothing to make this right which could include an apology or even re-sending the item to me. I could then reurn the other one should it arrive or they could make a freight claim. They seem to be washing their hands with this and I feel like they are leaving me hanging. Amazon figured out how o work in a COVID world so placing the blame there is a shame. Its been more than 2 weeks and althogu they were referred, my first purchase with them is a very poor experience.

I placed an order on 8/520 for a 2 day delivery. As of 8/11/20, I have nothing! Although the 2 day shipment of the club has been refunded, I called Fedex, and they stated that my club is still on a trailer, and has yet to be unloaded, and should be unloaded and, I, MAY, get it tomorrow. No guarantees. Unbelievable. When I called Global Golf with my findings, I asked them to just send me one via overnight, or through another vender, and cancel the current order. They stated that they would not do it, but I could purchase a new club, and then cancel the old payment when I receive it. I stated no, as I could have 12 clubs stuck out there, and you have 2 payments, and I have no club.
This has left a terrible feeling on their credibility. I will never deal with them again, nor deal with Fedex.

I had ordered a club thru Global Golf and was given a shipping and an arrival date, both passed with nothing happening. I emailed and called looking for information as it had been almost 3 weeks since i ordered and was given a 10 day arrival date. I spoke to Lynn, she said she would contact the seller since it was coming directly from them. She called me the next day, club was discontinued, picked a new one and Lynn had it shipped that day and I received it in 2 days.

SALESMAN TOLD ME MY CLUB WOULD BE SHIPPED THE NEXT DAY. WEEK LATER ALL I HAVE IS A TRACKING #. CUSTOMER SERVICE TELL ME THERE SHIPPING PARTNERS ARE SLOW BECAUSE OF COVID, AND THEY COULD NOT TELL ME WHEN IT WOULD BE SHIPPED. APPARENTLY THEY ARE SELLING THINGS THAT THEY DO NOT HAVE ON HAND. THIS DOES NOT WORK TOO GOOD FOR ME. THEY MUST HAVE KNOWN THAT IT WOULD NOT BE SHIPPED IN THE TIME FRAME THE SALES REP TOLD ME. BEWARE. I WILL NEVER BUY FROM THEM AGAIN.

The absolute worst company I have ever done business with. Not an exaggeration. This is not an impulsive missive. I've been thinking about this post for some time now, as you will see. SHOP AT YOUR OWN RISK

This may be long but I promise I'm just trying to give all the facts as they happened to give people the information they need to make a good decision.

I placed an order for a new set of irons on 5/11/19. I had also included a trade in of my old iron set to reduce what the new clubs would cost out of pocket. Unfortunately, Global Golf charges you in full for the order, then "refunds" the trade in amount after they are received and "processed. As a result, I was charged the full order amount on the day of the order

Less than 20 hours later, I submitted a message stating I wanted to cancel my order. I was told it was too late, the order had "shipped". I asked for a tracking number and received no reply.

The following day (Monday, 5/14) i received an email stating a tracking number had been generated, but when I called to ask why my "3 day" shipping would take until Thursday even though I had paid for "3 day" shipping, they told me the "ship date" does not count in the three days, so the order was still in their "shipping area" in the warehouse. Even though it was still on their premises, they could not cancel my order.

Finally, I received the order on Thursday 5/17. I immediately took the order to the FedEx store to return. According to FedEx's website, the clubs were delivered on 5/22. After a couple of days, the website still did not show the return had been received so I contacted Global Golf. They told me the website would update once the return was "processed" which takes 5-7 business days.

Finally, I received my refund on 5/31. For an order that I placed on 5/11 and tried to cancel less than 24 hours later when the items were still in their warehouse. 3 weeks they held on to my money

Oh, also, remember the trade in I sent? Well, I shipped it on 5/11. (remember, Global Golf couldn't "ship" my order on a Saturday, yet I had no issue shipping them my trade in). FedEx stated the trade in was delivered on 5/15, yet Global Golf didn't acknowledge receipt until Monday 5/20. From there they said it would be 7-10 business days for them to inspect and approve the trade in.

The trade in was approved on 5/30. However, because I returned my order that the trade in was to be applied to, Global Golf will now only give me a store credit for the trade in amount. They say that that's their policy. I read through their policy and no where does it explicitly state that trade ins on orders that are returned will only be paid in store credit.

I was annoyed when I had to have hundreds of dollars in limbos for 3 weeks because of an order I wanted to cancel less than 24 hours after placing it, but I'm a grown up, and I placed the order, so I was willing to accept responsibility for my actions (whether or not you think its absolutely ludicrous in this day and age of online retailing for each step of the process to be so slow is a matter of opinion). What really upset me though was that they no have my trade in set, and will only give me a store credit for them.

I don't want to do any business with them. I don't want them to have any of my money. If they aren't willing to send my clubs back to me, then they should give me cash for them.

Global Golf may be fine if you are absolutely 100% certain you want what you are ordering, that it will be in satisfactory condition (tough because they only use "representative photos" for used items), and that you wont have to return anything.

HOWEVER, if you expect Global Golf to act like any other online retailer and be responsive, helpful, fast and not hide behind fine print, you should know that it is 100% certain that they will not. They are an awful company with poor service and shady policies wrapped up in fine print. There's too much competition out there these days for me to have to deal with such poor treatment ever again.

I only hope my experience can save someone else the trouble in the future

I am so Happy with my "Nused" ladies Adams Idea clubs. They were far better than very good condition than I expected and was thrilled! I went out and played them this evening and the clubs felt well balanced and just right for me. I loved my first set of Adams clubs and when it was time to upgrade I got Taylormades for women - never liked them and have been searching for Adams again. Found these jewels in the treasure box at Global Golf! I will order again. Shipping was quick too.