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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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I purchased a pair of glasses and they came quick. Such a great deal and the glasses are nice quality for the price. Would buy again.
Dear Shamora,
We're glad to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Received glasses with a mark that wouldn't wipe off. Called customer service, and their only suggestion was to return the item and reorder. I asked if the price of my original order (discount applied) could be honored for the new order considering the mark wasn't my fault and was told no. So I simply returned the entire order and won't be ordering from GlassesUSA again.
Dear Brittany,
We are sorry to hear that you received glasses with a mark on the lens. You can return the glasses for an exchange and enjoy the same discount you originally received. We apologize for the incorrect information that you received.
Our Service Manager has sent you a private email to help resolve this matter in hope of restoring your faith in our company.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Great prices, like the try-on feature and reviews by others also. Loads of selection, colors and shapes. Thanks for the discount codes also!
Dear Kris,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I bought 2 pairs of glasses on a sale and really like them! I got a super good deal and was able to "try them on" to make sure they would look good. The lenses are not thick and heavy, plus, both pair came with a really nice hard case and cleaning cloth! I'm so impressed! It was very easy to track progress also because I got emails every step of the way. I will definitely order again in the future.
Dear Ruth,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I can't believe how easy this process has been. Thank goodness for this site! It was recommended by some school mates.
Dear Omara,
We're delighted that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This was so easy and very reasonably priced! I hope she be wearing my glasses very soon. Check out was fast and easy
Dear Amy,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My glasses came on time and as described. I have no complaints and do not have hundred characters to describe it.
Dear Marylou,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Took my money and did not receive product. Holiday Shipment was delayed several weeks and customer service when dealing with the delay was completely incompetent and most of the representatives were not helpful in finding solutions for the delays. Never received my order, the absolute worst!
Dear Candice,
We are sorry to hear that you did not receive your glasses. According to USPS, your order was undeliverable due to an incomplete shipping address on the order that you placed. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Dept. Manager will contact you directly to assist you personally.
Thank you for your patience.
Yours truly,
GlassesUSA
Ordered a pair of glasses at the end of Oct and they were damaged so I exchange them. I received the second pair a month later they also arrived damaged. Once again I return them. Then I get an email stating that the frames that I ordered are now out of stock. I was absolutely furious because over a course of 2 months I wasn't surprised that happened so I asked for a refund and I was told that I'm only eligible for an exchange or store credit because I'm only allowed to exchange them twice although they are the ones who sent me two pairs of damaged frames. So how is that my fault? When it's their fault, but yet they don't want to give me a refund. Do yourself a favor and chose a different online company because they SUCK...
Dear Nicole,
We are sorry to hear that your glasses were damaged and the frame is now currently out of stock. Your refund is being processed and our Service Manager has sent you an email with the refund details.
Yours truly,
GlassesUSA
My glasses arrived wayyy later than they were estimated (like 2 weeks later!) every time I asked about it they weren't helpful and said it was normal with no explanations.
Dear Bethany,
We are sorry to hear that your glasses experienced a delivery delay. The glasses were produced very quickly. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are glad that you received your glasses and apologize if our service representatives were unable to update you on the delivery status of your order.
Yours truly,
GlassesUSA
Super easy to navigate and find what I needed! Highly recommend for any one that needs a new pair, or an extra pair!
Dear Derek,
We're very pleased to hear how much you enjoyed your shopping experience on our site and happy that you found the glasses that you were looking for.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I returned one pair of glasses after taking advantage of their Buy One Get One Free offer. We paid $230 for the 2 pairs, which seemed reasonable - each pair costing approximately $115 each. They credited me the difference between the full cost of the pair we kept and the total payment of $230. I received $38 with the offer of increasing it to $57 if I ordered another pair instead of a refund. This is just an FYI
Dear Holly,
We were simply offering you an additional 50% in store credit should you have wished to place another order with us. Your refund is being processed just as you had requested.
Yours truly,
GlassesUSA
Checkout was fast and easy, I was happy with how quickly the ordering took. Can't wait to get my glasses!
Dear Lila,
We're very pleased to hear how much you enjoyed your shopping experience on our site and happy that you found the ordering process fast and easy.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
First time purchasing glasses from GlassesUSA. Used the buy one get one free discount and hoping to see how the glasses turn out in the next 10 days.
Dear Paris,
Thank you for choosing GlassesUSA.com. We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you used our buy 1 get 1 free BOGO promotional coupon.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
This review tab is not user friendly. Now it says I must enter at least 100 characters. This is awful
Dear Rayford,
We are sorry to hear that you experienced a problem with the review tab. We do apologize if you felt obligated to fill out a review. There is an option to close the review window. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
I tried to log back into my old account with same email, bought glasses back in january, and it didn't recognize me or saved my information.
Dear Fernanda,
We're sorry to hear that you encountered difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site and would be happy to assist you.
Yours truly,
GlassesUSA
It was very easy to type in my prescription order. All the glasses were very beautiful and so happy i ended up getting a discount for becoming a new memeber! Will definitely be buhying more glasses from here
Dear Jocelyn,
We're glad that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Got my prescription wrong I had to send the glasses back to the company. Very poor customer service Probably wont try them again.
Dear Michelle,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Easy to order, fashionable glasses, great customer services and very affordable! Would highly recommend to anyone.
Dear Lindsay,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for your recommendation. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amber,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA