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Gilt Reviews Summary
Gilt has a rating of 2.2 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 243rd among Designer Clothes sites.
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I had to reach out twice to get the same problem resolved, that's why 4 stars. That being said, the second time they were much more clear in stating the solution than the first time I reached out. I feel better that the matter (a partial refund) will be resolved after this.
She was very nice, and quickly processed my return.
My experience was very good. Jessica was very helpful.
I came in with an order issue, being charged more than I expected, in speaking to a representative, Jessica, she was able to show me I would be charged only what was agreed upon.
Even i got a damaged merchandise on my first purchased experience with gilt, but i got a good customer service helped with Jessica, ill still shop with gilt in future.
Sophie was very courteous and professional and answered my inquiries in a timely manner!
Totally efficient and pleasant service-the representative was able to reroute my shipment after all but more importantly, she contacted me to follow up, like she initially promised.
Thanks!
I love shopping with Guilt because of the unreal customer service they provide no matter what the cost of the purchase was. Shauna ODonoghue replied so fast to my issue. This is the reason I'm never afraid when I make a big purchase such as Lagos or Lauren Wolf, to designer ties or even just a scented diffuser. They stand by what ever they sell and will go above any other site to make you happy. This is the reason I feel secure in any purchase I make.
Shauna is a keeper and why I keep shopping with Guilt, no matter what you buy the site makes you feel valued which is rare in shopping online or in store.
I think I have been shopping for years here and plan to return every time I'm looking to purchase for myself or a gift.
Jessica was very helpful in helping with the completion of my order! Thank you Jessica!
Very positive. I am so happy with the service i have been getting from Gilt. That is the big reason i will buy from gilt again. Thanks again for taking care of my request.
Jessica was friendly and courteous. I wish all service reps were like her! She saved me a lot of time trying to solve the 3 issues I had (on my end) that otherwise would have taken me at least an hour trying to figure it out on my own. Thank you!
I got a problem but she helps me alot to solve it. It was great
It is disappointing to receive items broken, though Jessica was a great help and resolved the issue smoothly and promptly.
Jessica helped resolve my problem quickly and made very happy one grandma, one mama and 2 sweet little people! All in a days work for her. :)
Do not buy shoes/boots/sandals from them. I ordered 3 pairs all at once. None of them fit. It's look like kid shoes. One is very long and very narrow, one is short and narrow, other is just small. It's seem like a manufacture defected or just simple put on the wrong size labels. They refused to accept refund or return. Never again, buy local store like Nordstrom that have great services. Gilt is a scam.
Customer service at Gilt is exceptional! Always so helpful.
Here we go again, mostly I have been pretty happy with GILT, I look everyday and find myself buying frequently. Then they just disappoint. In my case I purchased an ALLEGRI windbreaker at a super deal, $99, it was an after Christmas blowout. I own a lot of pieces from this company, some from GILT, some from Italy. I prefer "made in Italy" but understand that some production is from China. I'm cool with that because I could still see/feel the quality. When I received my windbreaker I was stunned, no way is this an a ALLEGRI product. Yes, it did have an ALLEGRI label, sewn kind of weird, the jacket looks/feels like something cheap from Walmart (no offense WM) There is no way this originally sold for $730, I at least triple overpaid at $99. Why do you do this? I'm not even going to bother contacting because I've been down this road of "non-refundable" before. This product is counterfeit or some weird plan with someone to rip-off/make money. See you GILT, I'll take my thousands yearly somewhere else. If a GILT rep reads this and satisfies this by allowing a return for credit, I will consider it. Bad taste.
Andrew was very professional and responded in a timely manner. Dealing with him through email has been a pleasant experience. Not only was he easy to work with, he was able to resolve my issue right away.
I have chosen a wrong size and your cs Ptrick Woulfe quickly helpt me solve the problem。 I'm very satisfied.
Very pleased overall with the products, service and customer care. Especially when an item is not acceptable due to poor quality. Great valve, great site.
From the business
Gilt is a flash sales site that sells designer clothing, handbags, shoes, home furnishings, and vacation packages.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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