Gilt

One star is way too much!

Gilt accepted my PO Box address. They then accepted my money. Nothing arrived. I called customer service and was informed that they use Fed Ex and Fed Ex does not deliver to PO Boxes...?

So where is my package? Why wasn't I notified that the package wasn't coming? Why isn't there an indication next to shipping addresses that they won't deliver to PO Boxes while ordering? Why did they take my money when there's no possibility of delivery? All legitimate questions! None of these questions had an answer.

I was informed that if I'd like to drive out of Los Angeles to the nearest Fed Ex hub (in a neighboring city which means 2 hours of traffic-each way) I can have my package. But while I live in Los Angeles I'm working on a movie in Atlanta, Georgia until July- so that won't be happening! Had I not been suspicious about the quiet and called them, I wouldn't have even known that the rain boots weren't coming! They have no respect for customers. The time wasted, the effort expended, or the frustration they dump on an otherwise spectacular day. I ordered those boots because I actually NEEDED them- time wasted! And today, I didn't have time to eat lunch in the middle of my 15 hr day because I had to piece this nonsense together. I also slipped and said the EF word on the customer service line. No wonder "foul language" is an epidemic in customer service! That's just karma. And well deserved if you want to be party to abusing customers on behalf of $hitty company like Gilt. You can't expect 'please' and 'thank you' from customers while you take their money and treat them like dog crap!

I have ordered many items from them over the years and I find that they do ship within 3-4 days of placing the order, except during Christmas time where I had to wait for one month to get an order! I have gotten some amazing designer deals like Missoni, Emile et Rose etc at a fraction of the cost. All of the items that I have received were authentic contrary to some of the reviews on this site that they are selling fake items. If I have any problems customer services has been quick to resolve the issues promptly as well. However, I do agree that their return policy and speed leaves much to be desired. I love this site and will continue shopping here...

Some guy named Paul Meegan is the worst piece of garbage customer representative ever. This company has lost a valued member of the company, and the fact that they cannot accomodate their loyal customers says something about their poor business practices. My friends and family have all stopped buying from them, some of those who spend thousands of dollars a month.

Their no refunds policy is the worst I've ever experienced. EVERY other business is able to make exceptions, why can't they? And the previous reviews were right, they often send you the wrong item, and don't even give you a discount. Sometimes their deals are even more expensive than if you bought it directly from the store! What a joke and scam of a company. Buyers, beware.

Really, what a mess this site is... I ordered 2 items with an expected delivery date, which has been surpassed, I contact them and they tell me 1 item shipped, 2 days ago, yet UPS still can't track it as they have no package in they're system. The other item will take more than 5 weeks to arrive... I could flown to Germany and picked up my knives quicker than these blowhards could deliver. STAY AWAY... SHOP ANYWHERE ELSE... YOU'LL BE MUCH HAPPIER!

Worst Customer Service I have ever encountered. Ordered a pair of Jack Rogers Whirlaway rain boots, assuming they would be great quality as JR is a good brand. Within a few month and wearing them no more than 10 times, the lining wore completely down to rubber. I called customer service and was told it was a few days past the 90 day extended return policy and there was nothing they could do. Frustrated I hung up and began wearing double socks to try and avoid the blisters. A few weeks later, after ruining numerous pairs of socks, the rubber seam split up the back of both rain boots. So now they are not only unbearable to wear, but also no longer waterproof. Again I called customer service and after 30 minutes (20 of which they kept me on hold) I was once again told they would not refund the boots. I even stressed how this was not normal wear and tear and how the boots had not even lasted on season. Their only response it that it was past the return window. Needless to say, I'm deleting my gilt account.

I have ordered here once.
The shipping was 19 days
I ordered a kids cotton jacket, it was reasonable quality, but I'm sure a little overpriced; I mean it's just OK quality.
I guess what is paid for is the uniqueness of the style, which was pretty unique.
I would have liked to have some kind of email confirmation and shipping status update, but I got no communication after the purchase.

I have since been advised and apologised to, that indeed, i should have recieved confirmation email.

I would be very careful about ordering from them. They misrepresent the prices of their products. It's supposed to be a discount site, but they often sell things for more than you'd pay anywhere else. For example, I just saw a silver Prep9 9-Cup Food Processor selling for $169. They claim the original retail price was $520. I knew there was no way that was true, so I googled that product and most places sell it for $149.99, some even less. The most expensive was for $159.99 (Best Buy).