Gilt

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Reviews

Write a review
2.2
Reviews 909
5 Stars
25%
4 Stars
6%
3 Stars
3%
2 Stars
8%
1 Star
58%

Cyprus
9 reviews
1 helpful vote
Follow Nika v.
Unfollow Nika v.
Share Review
Report Review
Perfect fit.
March 16, 2023

They're great. And they fit my feet well. They are very comfortable and the quality is great. They are so cute and stylish that I can wear them with any outfit. They are comfortable to wear all day long.

Date of experience: March 16, 2023
India
26 reviews
1 helpful vote
Follow Anahita I.
Unfollow Anahita I.
Share Review
Report Review
High quality and Affordable.
March 15, 2023

Gilt handbags are amazing! I have had my purse for several years now and I absolutely love it. The leather is so soft, and the texture makes it so easy to hold. The space inside is so convenient - I can fit everything I need in there without having to make too much effort!

Date of experience: March 15, 2023
Maryland
2 reviews
4 helpful votes
Follow Barnabas E.
Unfollow Barnabas E.
Share Review
Report Review
Slow Delivery
March 9, 2023

My order was placed and said to be shipped wķs ago. I still haven't gotten it. It's my first and last order.

Date of experience: March 9, 2023
Maryland
1 review
7 helpful votes
Follow Fahlala B.
Unfollow Fahlala B.
Share Review
Report Review
Bad company
March 8, 2023

Order a perfume, was so excited
Delivered today and I'm so disappointed it's a knock off
Trying to return

Date of experience: March 8, 2023
Canada
3 reviews
0 helpful votes
Follow Oebele C.
Unfollow Oebele C.
Share Review
Report Review
Excellent Quality as Well.
March 2, 2023

A website that sells handbags and accessories is called Gilt Handbag Shops Online. Because there are so many different brands, styles, and colours to pick from, I think this website is fantastic. Their goods are of excellent quality as well. I especially adore the sophisticated and lovely design of their bags.

Anybody who enjoys handbags should, in my opinion, visit this website because it is the ideal location to shop for new ones.

Date of experience: March 2, 2023
NL
4 reviews
1 helpful vote
Follow Valencia R.
Unfollow Valencia R.
Share Review
Report Review

Gilt Handbag Stores Online is a very good place to buy handbags from. They have a great selection of designer handbags at reasonable prices, and their customer service is very good.

Date of experience: February 27, 2023
NL
4 reviews
1 helpful vote
Follow Samra B.
Unfollow Samra B.
Share Review
Report Review
Very good service.
February 24, 2023

My order arrived promptly, and I'm happy with everything I ordered. Amazing quality always. Always happy with the high quality of the products. Orders are always thrilling to get. Very good service.

Date of experience: February 24, 2023
Italy
1 review
0 helpful votes
Follow Alice D.
Unfollow Alice D.
Share Review
Report Review
Hi
February 24, 2023

Not a bad site. Not a bad site, but there is a problem that there is no selection of men's shoes in large sizes, I am not that disappointed that I did not buy masculine shoes. But I pleased myself).

Date of experience: February 24, 2023
Italy
1 review
1 helpful vote
Follow Floriana Z.
Unfollow Floriana Z.
Share Review
Report Review
Hello
February 22, 2023

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.

Date of experience: February 22, 2023
Germany
6 reviews
1 helpful vote
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review
Good Quality
February 21, 2023

They are wonderful in appearance as well as in the comfort they provide. These are genuinely of exceptional quality, as evidenced by the fact that I have worn them both to work and on the weekends.

Date of experience: February 21, 2023
NL
3 reviews
0 helpful votes
Follow Sarah T.
Unfollow Sarah T.
Share Review
Report Review
Lovely HangBag
February 21, 2023

I love my new hangbag! The case is quite safe and has enough space for all of my essentials. Because each pocket is the ideal size for keeping items such as snacks and phones, transitioning from doing errands to attending a meeting does not present any difficulties.

Date of experience: February 21, 2023
NL
4 reviews
0 helpful votes
Follow Mercedes L.
Unfollow Mercedes L.
Share Review
Report Review
I adore Gilt's clothes!
February 16, 2023

I adore Gilt's clothes! They all have such adorable designs and such a variety of styles. Every girl can find something there that she loves!

Date of experience: February 16, 2023
Florida
1 review
0 helpful votes
Follow Vicky H.
Unfollow Vicky H.
Share Review
Report Review
Damaged earrings
February 16, 2023

I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer service

Date of experience: February 16, 2023
California
1 review
5 helpful votes
Follow Glenn G.
Unfollow Glenn G.
Share Review
Report Review
No return on defective product
January 30, 2023

Tried to return a defective blanket that was $225
They do not take back opened items.
I'll never purchase from Gilt as they don't stand behind the products they sell.

Date of experience: January 30, 2023
Canada
1 review
8 helpful votes
Follow Glenda C.
Unfollow Glenda C.
Share Review
Report Review

No international customer service reps to speak with! I called to return my $600 Chloe boots as they were too small and got an email days later saying sorry final sale! Do not buy from this site terrible company. Scammers!

Date of experience: January 23, 2023
Canada
1 review
3 helpful votes
Follow Frehsta T.
Unfollow Frehsta T.
Share Review
Report Review
International orders
January 9, 2023

I will never shop at Gilt again. There return policy is misleading and there is no one to speak to for international orders.

Date of experience: January 9, 2023
New Jersey
1 review
6 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Share Review
Report Review
Beyond Terrible Customer Service
December 19, 2022

After reading a few of these reviews, I'm glad I'm not out more money than I am. My order was somehow sent to the entirely wrong address in a state across the country. I think it somehow conflated my Ru La La information with the address I actually entered as the address they sent it to was a hybrid of the two. I did not know the two sites were affiliated until I contacted customer service. Like everyone else, I was met with an "oh well." I was livid. They actually told me to try to contact the owner of the address where it was sent…

Date of experience: December 19, 2022
Oregon
2 reviews
5 helpful votes
Follow Kateryna W.
Unfollow Kateryna W.
Share Review
Report Review
Gilt sent me incorrect item /unordered merchandise
December 13, 2022

Gilt sent me incorrect item /unordered merchandise! It's took days to reply on my email. Horrible customer service and unprofessional warehouse job! I don't recommend this company, most of the merchandises are "Final sale" and impossible to return.

Date of experience: December 13, 2022
Ohio
4 reviews
11 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review
Mixed bag
December 13, 2022

Some good deals, some duds. I've bought a few things I was happy with at a good price. More than once though I've had to fight with them to get a credit or refund when a Final Sale item was not as described...descriptions are often terrible.

Date of experience: December 13, 2022
GB
1 review
2 helpful votes
Follow Claire G.
Unfollow Claire G.
Share Review
Report Review
Awful!
December 10, 2022

Purchased an Ember gold ring on Dec 6th and received order confirmation stating they'd notify me once it shipped from USA to UK. Noting 'Borderfree?' on this I did some googling around and was immediately worried...they are dodgy at best - almost as dire as Gilt. Tonight received an email from them telling me it's been delivered?! On checking the fedex track it states that item arrived at a destination in Illinois! Instead of coming to me in the UK. Cannot get hold of a human being at either scam outfit, ie Gilt or Borderfree. Notified bank. Thank you to SANTANDER for helping me with this. Avoid both of the alleged companies like the plague. How they are allowed to get away with this is utterly shocking.

Date of experience: December 10, 2022

From the business

  • +18007892233
  • New York, NEW YORK, United States
  • Founded in 2007