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GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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Your delivery was done on time. Thank you. The person who received the gift was very pleased.
My friends loved their bouquet and said the flowers were beautiful. Thank you!
Thank you, Lynn! Happy Anniversary again to your friends. We are honored to have been a part of making it a special one. We look forward to many more happy occasions with you!
I am very satisfied with this service, selection products, delivery process.
Thank you, Jana! We love being part of these special occasions and it means the world to us to hear feedback like this!
My relatives received the gift basket and really enjoyed it.
Thank you, Joseph! We are grateful the gift was able to provide the comfort they need during this time. Thank you for taking the time to share your delivery experience with us!
Customer Service was very helpful. Package arrived as promised. I sent it as a gift so I did not see the contents, but I received no complaints.
Thank you, Rose! We know how much time you spent looking for the perfect gift and we would never want your kind gesture to go unnoticed! Thanks for giving us a call and sharing the experience with the world!
Never again! The a to z selection we made for $199 was a horrible choice. Many items were missing and the VERY few that were substituted, were horrible substitutions. Your chat rep Christine C. Told me she could refund half of the item. That is absurd! This was a wedding gift for our COO and we are extremely disappointed! You left out an entire Godica biscuits collection, Marcona Almonds, Black Pepper Gouda and the Charcuterie Trio! You substituted a tiny bag of crackers for all of those!
Hi Deziray,
First and foremost, I am truly sorry for the substitutions that had to occur. Like other retailers, we feel the impacts of supply chain constraints, and it was never our intention for these changes to come as a surprise. We did refund more than half of the order cost as there is nothing more important to us than the customer experience.
I've reviewed the order and images that were sent to us and we did make the following substitutions:
Godiva Biscuits x20 replaced with Godiva Black Label Truffles x24
Marcona Almonds replaced with Feridies 5 O'clock Crunch Honey Cheddar
Charcuterie Trio replaced with Finocchio Uncured Italian Salami
Wyngaard Affine Black Pepper Gouda replaced with Carr Valley Apple Smoked Cheddar
Not substituted:
White Marble and Wood Round Snack Board - Personalized
Stainless Steel Cheese Knife
Greek Olive Mix
2s Company Original Wafer Crackers
Sartori Reserve Merlot BellaVitano Wedge
Again, your experience is what we hold as our highest priority and I've sent an additional receipt to you reflecting your requested reimbursement. We will never take advantage of a customer by holding items and not replacing them with equal or higher value. We wish you a beautiful day.
Best Regards,
Sara M.
My son and his family were impressed with the basket.
Everything was simply perfect, the personalized wine bottle was beautiful, even the card was beautifully printed... Thank you
Carmen,
Thank you for taking the time to share! We work hard to deliver perfection and we're doing a happy dance over here after seeing another beautiful experience from start to finish. We so appreciate the review! Please let us know if there is ever anything else we can help with!
Best Regards,
Sara M.
We appreciated the options available and the ease with placing the order. The communications on expectation of our order have been appreciated and left us without any surprises all the way through delivery and after. Thank you! We look forward to using GiftTree for future orders.
Yay! Thank you so much, Leah. We are thrilled to see a wonderful experience after receiving one of our gift cards as a gift. Let me be the first to say "Welcome to GiftTree", we look forward to many more happy occasions with you!
Sara M.
Bought the beautiful slate serving board as a gift, with inscription included for a friends housewarming and it was a hit! Came out beautifully, shipping a breeze as well. Very pleased with this purchase.
Quick and on time delivery. Really unique options where other baskets seem impersonal.
I Love Gift Tree. Products are just what it looks like. Reasonable prices great delivery service. A lot to pick from.
I received a thank you from the legal staff which said the basket was very nice, filled with chocolate galore and very much appreciated.
This is wonderful to hear! One of my favorite things about gift giving is seeing the reaction and it makes our day to know we were able to be a part of another happy experience. Thank you so much for sharing, Maureen!
THank you for your excellent service; Im based in Singapore and needed to have a 80th Birthday Hamper delivered to my dearest Godmother.
The website was easy to navigate, lots of options for various types of hampers. The gift arrived on time and it made her day!
Will definitely use GiftTree again!
Reena,
We are honored you chose GiftTree for the milestone occasion! I know how hard it is to have family across the world. We're delighted to know we could be here to celebrate her special day! Thanks for sharing!
Sara M.
My gift never got delivered? Can you please find out why? I thought it was just a mix up in delivery date.
Hi Kathy,
We have your gift scheduled to arrive on October 5th, but it does sound like that was not what was intended! I've contacted you and we are sending an alternate gift that can arrive sooner, it will be arriving tomorrow as discussed. Thank you for shopping with GiftTree!
Best Regards,
Sara M.
This is my first order. The selection was easy. It is for a friend. I paid 4.95 for ice packs that were only warm water! To spend over 100.00 dollars on a gift was very disappointing! I'm glad I opened it before I sent it over to my friend who was doing favors for me. I was very disappointed for a first order.
Never again.
Hi Anne,
I am deeply sorry for the way this arrived! I know it feels crazy to need ice packs in September, but this is exactly why we take that extra precaution. In some rare occasions they are still not enough and it pains me to see that this was the case with your delivery. We appreciate you reaching out to our customer experience team and giving us the opportunity to assist. You should have received a new email with that credit mentioned and we look forward to a much better delivery experience next time.
Best Regards,
Sara M.
This is my first order. The selection was easy. It is for a friend.
My son lives 2000 miles away in California. They just bought a new home and Gift Tree made it easy for me to give them a nice welcome gift as I was not able to visit at this time.
It does NOT look like at all to the one that I choose from your web page!
Such a bad experience!
I will like to attached both images so you can see the BIG difference. Please let me know how to send them to you.
Claudia,
I am so sorry again for this drastic difference in the bouquet. We appreciate you reaching our customer experience team for assistance and I assure you we have taken the picture and feedback to discuss with our florist partner and ensure they will do better next time. Thank you and have a wonderful rest of the week!
Best Regards,
Sara M.
Super easy web page and great pics of the products
Fast on time delivery. Product nicely packed and protected Items in gift perfectly edible. Totally satisfied
Very smooth and easy! Always exceptional service and quality.
Always very good service. Very happy with gift baskets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wonderful, thank you so much, Dona! We love hearing from our happy customers and we truly appreciate you taking the time to update us on your delivery experience.