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GiftTree

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

service
296
quality
1,151

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17,502 reviews

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Minnesota
1 review
0 helpful votes
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Website was easy to navigate
December 17, 2022

Website was easy to navigate.
Nice products.
Delivery was on time.

Date of experience: December 17, 2022
Idaho
1 review
0 helpful votes
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Hope your Holiday's are the greatest and are filled...
December 17, 2022
Updated review

Hope your Holiday's are the greatest and are filled with Joy and Happiness, Thanks for getting my packages on time to their destination you guys are awesome got two more to go I'll see that's so far you guys are awesome to deal with

Date of experience: December 17, 2022

Hope your Holiday's are the greatest and are filled...
December 17, 2022
Previous review

Hope your Holiday's are the greatest and are filled with Joy and Happiness, We miss you guys hope we can see you soon

Date of experience: December 17, 2022

Thank for all you do Happy Holidays
December 17, 2022
Previous review

Thank for all you do Happy Holidays

Date of experience: December 17, 2022
Hungary
1 review
0 helpful votes
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Very good service until the gift wasn't delivery on the requested date (although your team confirmed it beforehand), after that only standard responses without any efforts to make it right…

Date of experience: December 17, 2022
Washington
1 review
0 helpful votes
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Basket photos on the website are somewhat misleading. For over $800 we received 10 baskets that are embarrassingly small.

Date of experience: December 17, 2022
Massachusetts
1 review
0 helpful votes
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The web site was easy to navigate, and my orders were delivery exactly on time,
Thank you

Date of experience: December 17, 2022
New York
1 review
0 helpful votes
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Thank for your excellent service starting with customrr friendly placing the order and timely delivery and above all, the FREE shipping!

Date of experience: December 16, 2022
Australia
1 review
0 helpful votes
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Easy to order
December 17, 2022

Easy to order. Lots of choices. Quick delivery and the receivers were very satisfied with their gifts.

Date of experience: December 16, 2022
Michigan
1 review
0 helpful votes
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Order was placed 11/30 and requested to be delivered on 12/16 and the order was not delivered as requested. I made three inquiries to ensure proper delivery and unfortunately Gift Tree dropped the ball even though they were given ample amount of time to ensure delivery. I am very disappointed with how this order was handled.

Date of experience: December 16, 2022
Nicol M. — GiftTree Rep
over a year old

Hello Elizabeth,
Thank you for shopping with GiftTree. Im so sorry that you felt let down by the delivery of your gift. I have reviewed your order and found that the scheduled delivery date when the order the order was placed was 12/19/22, and there was a deliver attempt made on 12/19 but the receiver wasn't available. UPS then attempted re-delivery the following day and was able to successfully delivery the package. Because the gift contained alcohol, an adult signature is required to be able to deliver the gift.

Despite this matter I hope the gift was enjoyed, and that you had a wonderful holiday. Thank you!
Nicol M.

India
1 review
0 helpful votes
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Both recipients loved their gift baskets; overall great value for money and good choice!

Date of experience: December 16, 2022
Texas
1 review
0 helpful votes
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I did not receive my 15% discount after entering my promo code

Date of experience: December 16, 2022
Massachusetts
1 review
0 helpful votes
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Thank you
December 16, 2022

Thank you. Great product! Quick delivery was much appreciated!

Date of experience: December 16, 2022
Illinois
1 review
0 helpful votes
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The shopping experience was very easy and nice selection

Date of experience: December 16, 2022
Pennsylvania
1 review
0 helpful votes
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Communication was above par
December 16, 2022

Communication was above par. Recipient is pleased with the basket.

Date of experience: December 16, 2022
Colorado
1 review
0 helpful votes
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Thank you for making it easy to purchase gifts for multiple people. My only issue is that I ordered 3 champagne crates and none of them were available. The agent that answered the phone was able to get a replacement, but it definitely caused anxiety if they would arrive on time.

Date of experience: December 16, 2022
New Jersey
1 review
0 helpful votes
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My friend received her package but you sent it on the wrong day. But no biggie, she loved it!

Date of experience: December 16, 2022
Iowa
1 review
0 helpful votes
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One of 3 orders was shipped 3 days later than I chose when placing the order. Then kept getting delayed and now stuck in a UPS facility. If the company would have shipped on time this would have arrived when I scheduled to have it received.

Also, the "Peak Season Surcharge" is a complete BS fee. Getting more business (hence more revenue) during a certain season is a cost/benefit for a company. Yes, there are additional costs during a season, but you are also gaining more sales revenue. Companies that charge a fee like this come out of the gate as super shady to me and will probably be my only purchase from the company.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2022
Texas
1 review
0 helpful votes
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Most importantly, the gift was delivered on date requested.

Date of experience: December 16, 2022
Oregon
1 review
0 helpful votes
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Easy to order
December 16, 2022

Easy to order. Very fast delivery. Customer service contacted me because an item in my order (wine box tote) was out of stock. They had a replacement ready to go which was appropriate and probably of greater value than the one I had ordered. All I had to do was agree and the item was delivered the next day.

Date of experience: December 15, 2022
Kansas
1 review
0 helpful votes
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I sent the gift to my sister
December 16, 2022

I sent the gift to my sister. She loved the wines and the treats in the basket.

Date of experience: December 15, 2022
Virginia
1 review
0 helpful votes
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Our gift was delivered in a timely manner our friends enjoyed the tower as much as we did giving it to them

Date of experience: December 15, 2022

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States