Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GiftTree

GiftTree

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GiftTree?
grey stargrey stargrey stargrey stargrey star

GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

service
296
quality
1,151

Instant Feedback

17,502 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Susan L.
Unfollow Susan L.
Share Review
Report Review

Very fast delivery and an absolutely beautiful gift!

Date of experience: December 20, 2022
Canada
1 review
0 helpful votes
Follow Anna I.
Unfollow Anna I.
Share Review
Report Review

Very easy to order with lots of choices
December 20, 2022

Very easy to order with lots of choices. Excellent products and excellent service!

Date of experience: December 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Jeff E.
Unfollow Jeff E.
Share Review
Report Review

Gift was not delivered when promised
December 20, 2022

Gift was not delivered when promised. No idea when or if basket will be delivered

Date of experience: December 20, 2022
Nicol M. — GiftTree Rep
over a year old

Hello Jeff,
Thank you for shopping with GiftTree. Im so sorry your order was not delivered by the intended date. We did experienced severe weather delays during the month of December that unfortunately impacted some deliveries. Our team and carriers tried their best to ensure your gifts were delivered on time, but despite our best efforts the weather circumstances did delay some of our carriers shipping schedules. I sincerely apologize for the inconvenience this may have caused you, and we appreciate your understanding.

Best regards,
Nicol M.

Georgia
1 review
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

Was easy to use
December 20, 2022

Was easy to use. A good selection of gifts also. Very speedy service!

Date of experience: December 20, 2022
Louisiana
2 reviews
0 helpful votes
Follow Charles T.
Unfollow Charles T.
Share Review
Report Review

Where is my order?
January 19, 2023

Where is my order? Where is the tracking number? When are you delivering the gift?
It's been 7 days and your email states delivered but they never received it.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2022
Belarus
1 review
0 helpful votes
Follow Anastasiya M.
Unfollow Anastasiya M.
Share Review
Report Review

Everything was fine, thanks!
December 20, 2022

Everything was fine, thanks! I will definitely contact you the next year!

Date of experience: December 19, 2022
New Jersey
1 review
0 helpful votes
Follow josephine E.
Unfollow josephine E.
Share Review
Report Review

I have previously shopped from gift tree and the experience was top notch now and previously..

Date of experience: December 19, 2022
New Hampshire
1 review
0 helpful votes
Follow Enrique I.
Unfollow Enrique I.
Share Review
Report Review

Good experience
December 19, 2022

Good experience. Delivered before expected date. Products are great

Date of experience: December 19, 2022
Georgia
5 reviews
0 helpful votes
Follow Debi R.
Unfollow Debi R.
Share Review
Report Review

Ordering was smooth and effortless
December 19, 2022

Ordering was smooth and effortless. The recipient of this gift loved it! I didn't see it, because I sent it many states away, but was told it was great! Gift was sent and delivered on the exact day I chose! Thank you!

Date of experience: December 19, 2022
Oklahoma
1 review
0 helpful votes
Follow Julia J.
Unfollow Julia J.
Share Review
Report Review

I paid over fifty dollars more for the delivery to take place on Saturday December 17th. But only today (Monday December 19th), UPS tried to deliver when no one was home. Because of wines in the package, the gift required a signature.
The UPS tracking site said delivery would take place by 9 pm, and for needing signatures, it would be logical to do so after work hours. Yet, they tried delivery right before noon!

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
New York
1 review
0 helpful votes
Follow Marie O.
Unfollow Marie O.
Share Review
Report Review

The Gift arrived on time for my Sister and she loved it.

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
Follow Valerie S.
Unfollow Valerie S.
Share Review
Report Review

I had a quick delivery address change and Shelby was so quick and kind in helping me do that. I actually chose you because I had ordred with you in the past as your company name came up on American Express rewards so I decided to try you for holiday shopping.

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
Follow Vickie K.
Unfollow Vickie K.
Share Review
Report Review

These were all gifts for others so not sure yet how well they were received by our clients. My call to customer service was good. I had inadvertently put in the wrong street # and it was promptly corrected.

Date of experience: December 19, 2022
Utah
1 review
0 helpful votes
Follow Kristine U.
Unfollow Kristine U.
Share Review
Report Review

Easy to order & delivered on time
December 19, 2022
Updated review

Easy to order & delivered on time. The updates were great!

Date of experience: December 19, 2022

Easy to shop
December 19, 2022
Previous review

Easy to shop.

Date of experience: December 19, 2022
Alaska
1 review
0 helpful votes
Follow Lynn J.
Unfollow Lynn J.
Share Review
Report Review

Unfortunately I had to cancel as they were going out of town on a cruise

Date of experience: December 19, 2022
California
1 review
0 helpful votes
Follow Peter J.
Unfollow Peter J.
Share Review
Report Review

Needed assistance and called
December 19, 2022

Needed assistance and called. Your Rep was very helpful.

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
Follow William N.
Unfollow William N.
Share Review
Report Review

Customer service was exceptional!
December 19, 2022

Customer service was exceptional! Products were gifts, so I did not see or try them, but would order again due to the outstanding service.

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
Follow Yea J.
Unfollow Yea J.
Share Review
Report Review

Although I understand that the packaging for the basket is necessary for shipping, but this is not what I was expecting. For 80$ I was expecting something more substantial and I must say that I am very underwhelmed with what was delivered. It is a gift and I did not open it but from what I see, very very underwhelming.

Date of experience: December 19, 2022
North Carolina
1 review
0 helpful votes
Follow Eugenia B.
Unfollow Eugenia B.
Share Review
Report Review

For a computer illiterate, you made this quite simple. Thanks!

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
Follow Anne O.
Unfollow Anne O.
Share Review
Report Review

Exceptional facility with order & responses! Recipient was thrilled with the gift!

Date of experience: December 19, 2022

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States