G.H. Bass & Co.Reviews 62

I wish there was an option for zero stars. Placed an order over two weeks ago for two pairs of shoes and 2 day shipping. Order came out to $200 and I was excited to receive the shoes. A week goes by and no update. Finally reached out, the company said they shipped and sent me a shipping confirmation with no tracking number. Three more days go by and still no tracking number. I finally called and they told me they were both on back order, so I assume the shipping confirmation was a complete lie. Told them I wanted to cancel and instead of cancelling, they told me they would have to "put in a request" and wait for confirmation. Who knows when I'll receive my order but overall a completely disappointing and frustrating experience.

I ordered a pair of Weejuns shoes via the internet and was sent the wrong model. Repeated e-mails, call with customer care agents and chats led to nothing more than being told their management was considering the issue. Never heard back - the endless stonewalling was clearly nothing more than an exercise in avoiding having to deal with the matter. At the same time I had to return some online shoes to UnderArmour - what a contrast: excellent customer care and attention, with a new pair sent out right away. So moral of the story is that you are rolling the dice with GH Bass and if you get the wrong shoes they do all they can to make it your problem. Extraordinary that a company would create a customer service experience designed to have it lose customers. Robert Y.

Item paid for, never received. Phoned representatives to complain & told item sent to post office. Post office has no record. Now I have to fill out e-mail form they sent me & send back. Representative still cannot explain why item was not sent directly to my home! I deal with Macys, Levis & cole hahn & never had an issue. Gh bass your customer service stinks. Representatives are poorly trained & confused. All of this agravation for a $25 order.

I ordered 3 pair of shoes online. First pair got with no problem. Second pair came and I ordered an 11 and they shipped an 8. Called customer service and he advised me to return them but I had to process a second order and be charged AGAIN when this was their fault and not mine. Third pair I had paid 3 day expedited shipping on and I still haven't received them! Beyond disgusted. Love the shoes but will never shop here again with the poor customer service.

I wanted to return items that I ordered online. The clerks said that online purchases cannot be returned in the store. WHAT? After an hour round trip back home, I called the 1-800 number and they told me that Leesburg Bass was wrong. Instead of driving again, I paid the 6 dollar shipping charge. Three weeks later, I still haven't received a refund. I will Never shop at this store again. While I love the items, it's not worth the poor customer experience.

I ordered an item on 12/10 received confirmation and all. Guaranteed shipping within 7 days, 20 days later no item. I gave additional time due to the holidays. When I called, the rep informed me their system had a glitch and all PayPal orders weren't processed. No email, no call, no smoke signal... POOR CUSTOMER SERVICE. When I asked about an express shipping code to rectify the issue I was told "wasn't their problem" "he didn't have the authority" "supervisors are extremely busy" "a call back could take up to 48 hours". BUYER BEWARE, poor customer service and no communications regarding systematic errors is unacceptable.

We ordered a jacket last week and paid for the expedited shipping. The item still had not ship but finally shipped today. We were supposed to receive the item by the 24th but upon checking FedEx it showed delivery on the 26th. Thus was a Christmas gift. On thier website it guaranteed delivery by the 24th. This was not the case we called them. The agent could not resolve the issue and said we would have to wait for thier email. So I guess the expedited service does not guarantee anything but they will get you by lying to you.

Should have heeded warnings from other reviews about shipping and customer service...
Ordered shoes online, and after checking site 4 days later (hoping to find a tracking number), discovered that shoes still had not shipped! Called customer service to find out why, and when item would finally ship- learned that it could be 2-3 more days...
Was also informed that if shoes were returned due to late arrival (son needs for event), that I would incur a RESTOCKING FEE! In fact, the service rep informed me that ANY RETURN would be charged the restocking fee - Who was the brainchild behind this policy? No matter how much we like the product, we will not order from this company ever again.

Went to the store hoping to find shoes. I did, but could only be ordered online. The manager put in my info. Didnt confirm my address with me until AFTER he placed the order. Granted it was 10 mins to closing. No one was rushing him. I called that same night to have the issue fixed. It was monday that this all happened. The customer service lady said she put a note in my file and that it will be handled. Several days later later, and I Went to the store today (Saturday 11/24)and purchased a jacket. Some reason they couldn't pull up my information! My email wasn't working, BUT I was receiving their stuff. She tried 6
Times, nothing. The same gentleman that helped that week asked me about my shoes. I Said still isn't here, and that I called to correct EVERYTHING. I'm not normally such a rude person. I've worked retail. It takes seconds to review the customers information! Called about my shoes tonight after all that took place, and guess what. My shoes are being shipped to the INCORRECT address when they had DAYS to HANDLE this problem! As a first Time customer I'm beyond frustrated as you may already know! Will not purchase from here again. The only thing they offered was free shipping. No thanks