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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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Your customer service, product quality, delivery, every single aspect of this transaction was seamless. My daughter started grade 9 and told me she would be the only student in her high school without a cell phone - thanks to Orchard's exceptional service she now has a iPhone 6S Plus that she is absolutely thrilled with. We know how difficult it is to make 14 year-olds happy!. Thank-you Orchard for getting her school year off to a great start!
I sold my iPhone with Orchard and must have spoken to 2-3 people at any given time over email to help get it done. Their support was fantastic in responding to emails quickly with solid answers. I can't think you can make selling a phone any easier. Use their app, fill-in the forms, ship the phone (or drop it off), and get money 4 weeks later! Great company and certainly top-notch service!
I am super impressed with my phone! It came earlier than expected and it's even better than I expected. I got the iPhone 6s in like new condition and I feel like I went to the Apple store and bought a new phone. I would definitely recommend this website, my phone looks exactly as advertised and I have absolutely no problems with it, it works super fast and I definitely would buy from here again! Thanks so much orchard!
My phone died last saturday. I have been shopping for a new one since then and I stumbled upon this site yesterday not really knowing what to think. I placed my order and I received the phone today. Exactly as advertised. There was a little problem with my address but customer service fixed everything in a few seconds. I am very happy with the phone I received. I will recommend this site to my friends for sure. Keep up the good work!
Only a few minor scratches on my new iphone 6s, very good condition. Phone works well and battery is better. But not at brand new. 81% wear. Overall I'm very happy!
The not so good news first, my wife has had bad luck with her Iphone 5S... first one stolen, second one left in the rain. Third one, to replace the soggy one was ordered yesterday before noon and arrived the next day 1.5 hours outside of Toronto before noon. All 3 were purchased from Orchard. The Good News is that the cost of the phone was less each time :) ... hehe.
They advertised a tablet i wanted the right price etc. I asked for clarification and they emailed me right away. Received my item and was exactly as advertised much faster delivery than ebay. Thanks guys
Bought an iPhone 6s for my daughter. Phone came early and everything works perfectly. Our purchase was described as "like new" and it really is. It is mint condition, it doesn't look used. Would highly recommend Orchard for any used phone purchase!
I purchased a used iPhone 6s for my daughter. I mistakenly selected the wrong colour and only realized after confirming my order. I got in touch with customer service who immediately offered to adjust my order. Item was shipped and received quickly, in the exact condition that was advertised. Excellent experience all around!
This was my first experience buying from Orchard, and it was great. I was easily able to find the phone I wanted at a relatively cheaper price than others online. The phone also arrived quickly and was in very good condition. I'm looking forward to buying from Orchard again.
Received my iPhone 6 s Plus today. It looks great. Fired it up and I'm ready to go. Quick service and at the right price.
A friend recommended this company when I got my new iPhone and didn't know what to do with my old phone. They handled the complete process from start to finish and paid me more money for my old phone then I could get selling it myself. Very easy.
As a first time user of Orchard I trusted a friend who said how simple the whole process was.
Not only was it simple but also efficient. It was easy and well explained and I feel that I received a good price for my IPhone 6.
I would certainly recommend Orchard to others.
I was easily able to find a phone that was in better condition and cheaper than other people were selling theirs online for. My phone arrived quickly in the mail and works great. I would definitely buy from Orchard again.
I have sold 2 units with GetOrchard & on both occasions I was pleasantly suprised to be given a better price than that originally quoted (which I considered fair at the time) I recommend that if you have a unit to sell, especially if you have kept the item in good condition, you will not receive a better price, or a more convenient service on the Internet in Canada.
Wow! My Iphone 6s Plus arrived 2 days after ordering. Popped in my SIM card from old one and I'm off and running. Phone was so beautiful and clean I was almost hesitant to touch it. Would order from Orchard again and will recommend to friends and family.
My family has now ordered 3 phones from orchard. They've arrived in perfect condition (2 were like new and one was very good). Very pleased!
Received item in a timely manner. Happy so far with product purchase. Would recommend Orchard to friends and family.
I've purchased 3 phones now from Orchard. One of them I returned NO PROBLEM because I did not consider it "very good" condition, as they advertised. I like the fact there is a 30 day warranty. If you have problems (like I had) you can do a return\exchange. Good luck doing that with Kijiji, Craigslist, etc. I'm finding that their bar is slowly lowering for what they classify as Like New, Very Good, Good. For the last 2 phones I received that they categorized as "Very good", I would consider "Good"
I got the phone on the day it was promised. Went for the "very good" pricing and it had one small scratch on the back. They contacted me by email the day after I received the phone to see how it went. I had some setup issues ( which I eventually figured out), they offered to help with that. Also, battery health according to ios11.4 is at 91%. So far (3 weeks in) I am very happy with my 6S.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

