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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
15 helpful votes
Follow Heather T.
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Your customer service, product quality, delivery, every single aspect of this transaction was seamless. My daughter started grade 9 and told me she would be the only student in her high school without a cell phone - thanks to Orchard's exceptional service she now has a iPhone 6S Plus that she is absolutely thrilled with. We know how difficult it is to make 14 year-olds happy!. Thank-you Orchard for getting her school year off to a great start!

Date of experience: September 4, 2018
Canada
1 review
15 helpful votes
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I sold my iPhone with Orchard and must have spoken to 2-3 people at any given time over email to help get it done. Their support was fantastic in responding to emails quickly with solid answers. I can't think you can make selling a phone any easier. Use their app, fill-in the forms, ship the phone (or drop it off), and get money 4 weeks later! Great company and certainly top-notch service!

Date of experience: September 1, 2018
Canada
1 review
0 helpful votes
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Super impressed!
August 31, 2018

I am super impressed with my phone! It came earlier than expected and it's even better than I expected. I got the iPhone 6s in like new condition and I feel like I went to the Apple store and bought a new phone. I would definitely recommend this website, my phone looks exactly as advertised and I have absolutely no problems with it, it works super fast and I definitely would buy from here again! Thanks so much orchard!

Date of experience: August 31, 2018
Canada
1 review
1 helpful vote
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So impressed!
August 31, 2018

My phone died last saturday. I have been shopping for a new one since then and I stumbled upon this site yesterday not really knowing what to think. I placed my order and I received the phone today. Exactly as advertised. There was a little problem with my address but customer service fixed everything in a few seconds. I am very happy with the phone I received. I will recommend this site to my friends for sure. Keep up the good work!

Date of experience: August 30, 2018
Canada
1 review
1 helpful vote
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Exactly as advertised
August 26, 2018

Only a few minor scratches on my new iphone 6s, very good condition. Phone works well and battery is better. But not at brand new. 81% wear. Overall I'm very happy!

Date of experience: August 25, 2018
New York
1 review
0 helpful votes
Follow Alex S.
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The not so good news first, my wife has had bad luck with her Iphone 5S... first one stolen, second one left in the rain. Third one, to replace the soggy one was ordered yesterday before noon and arrived the next day 1.5 hours outside of Toronto before noon. All 3 were purchased from Orchard. The Good News is that the cost of the phone was less each time :) ... hehe.

Date of experience: August 24, 2018
Canada
1 review
0 helpful votes
Follow Paul H.
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Excellant service
August 21, 2018

They advertised a tablet i wanted the right price etc. I asked for clarification and they emailed me right away. Received my item and was exactly as advertised much faster delivery than ebay. Thanks guys

Date of experience: August 20, 2018
Canada
1 review
2 helpful votes
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Very Happy!
August 21, 2018

Bought an iPhone 6s for my daughter. Phone came early and everything works perfectly. Our purchase was described as "like new" and it really is. It is mint condition, it doesn't look used. Would highly recommend Orchard for any used phone purchase!

Date of experience: August 20, 2018
Canada
1 review
0 helpful votes
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I purchased a used iPhone 6s for my daughter. I mistakenly selected the wrong colour and only realized after confirming my order. I got in touch with customer service who immediately offered to adjust my order. Item was shipped and received quickly, in the exact condition that was advertised. Excellent experience all around!

Date of experience: August 16, 2018
Canada
2 reviews
1 helpful vote
Follow Shagufta J.
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This was my first experience buying from Orchard, and it was great. I was easily able to find the phone I wanted at a relatively cheaper price than others online. The phone also arrived quickly and was in very good condition. I'm looking forward to buying from Orchard again.

Date of experience: August 15, 2018
Canada
1 review
0 helpful votes
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Received my iPhone 6 s Plus today. It looks great. Fired it up and I'm ready to go. Quick service and at the right price.

Date of experience: August 14, 2018
Canada
1 review
1 helpful vote
Follow Paul H.
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Amazing
August 15, 2018

A friend recommended this company when I got my new iPhone and didn't know what to do with my old phone. They handled the complete process from start to finish and paid me more money for my old phone then I could get selling it myself. Very easy.

Date of experience: August 14, 2018
Canada
1 review
0 helpful votes
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It worked!
August 9, 2018

As a first time user of Orchard I trusted a friend who said how simple the whole process was.
Not only was it simple but also efficient. It was easy and well explained and I feel that I received a good price for my IPhone 6.
I would certainly recommend Orchard to others.

Date of experience: August 8, 2018
Canada
1 review
0 helpful votes
Follow Hannah S.
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I was easily able to find a phone that was in better condition and cheaper than other people were selling theirs online for. My phone arrived quickly in the mail and works great. I would definitely buy from Orchard again.

Date of experience: August 8, 2018
Canada
1 review
0 helpful votes
Follow John L.
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I have sold 2 units with GetOrchard & on both occasions I was pleasantly suprised to be given a better price than that originally quoted (which I considered fair at the time) I recommend that if you have a unit to sell, especially if you have kept the item in good condition, you will not receive a better price, or a more convenient service on the Internet in Canada.

Date of experience: August 7, 2018
Canada
1 review
0 helpful votes
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Wow! My Iphone 6s Plus arrived 2 days after ordering. Popped in my SIM card from old one and I'm off and running. Phone was so beautiful and clean I was almost hesitant to touch it. Would order from Orchard again and will recommend to friends and family.

Date of experience: August 2, 2018
Canada
1 review
0 helpful votes
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My family has now ordered 3 phones from orchard. They've arrived in perfect condition (2 were like new and one was very good). Very pleased!

Date of experience: August 1, 2018
Canada
1 review
0 helpful votes
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Good experience
July 29, 2018

Received item in a timely manner. Happy so far with product purchase. Would recommend Orchard to friends and family.

Date of experience: July 28, 2018
Canada
2 reviews
19 helpful votes
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I've purchased 3 phones now from Orchard. One of them I returned NO PROBLEM because I did not consider it "very good" condition, as they advertised. I like the fact there is a 30 day warranty. If you have problems (like I had) you can do a return\exchange. Good luck doing that with Kijiji, Craigslist, etc. I'm finding that their bar is slowly lowering for what they classify as Like New, Very Good, Good. For the last 2 phones I received that they categorized as "Very good", I would consider "Good"

Date of experience: July 25, 2018
Canada
1 review
0 helpful votes
Follow Lisa W.
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I got the phone on the day it was promised. Went for the "very good" pricing and it had one small scratch on the back. They contacted me by email the day after I received the phone to see how it went. I had some setup issues ( which I eventually figured out), they offered to help with that. Also, battery health according to ios11.4 is at 91%. So far (3 weeks in) I am very happy with my 6S.

Date of experience: July 24, 2018

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada