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It took my engraved necklaces to get to my house over 2 weeks after I ordered. I was SO excited until I opened the box and found a random ring and a locket! It wasn't even my order! They sent it to the wrong person! They don't even pay attention!
Made an order may 5 and still haven't received my merchandise. Dude it's almost father's day. This company sucks.
MADE AN ORDER PAID FOR EXPDITED SHIPPING AND DIDN'T RECIEVE ANY TILL NOW, THEY SAID IT WILL BE GUARANTEED DELVERY BY MOTHER'S DAY.
CONTACTED THEM AND THERE IS NO RESPONSE.
Ordered a gift with "guaranteed" deliver by Mother's Day. Paid for expedited shipping for the "guaranteed" delivery. They failed to deliver and refused to refund my expedited shipping!
If I could rate below a 1 star, I would. Ordered on 4/26/19. With guaranteed delivery by mother's day. Still dont have. On top of on the website when ordering it says it stays there for "hand crafting time" I missed the 48 hr window by a few hrs and they charged me $20 for them to change 1 Stone for a restocking fee. Place is a joke. I have learned to look at reviews as everyone else feel the same.
Do NOT buy from this company... Page says delivery within 12 days. We are sitting at day 13 and my order is still in China. Sent email to cancel order and they refused to cancel.
Please DO NOT order from this company! They got my card information because I ordered my daughter a ring for her birthday. Suddenly I have an extra 56.00 charge on my account, had to kill my debit card, get a new card, and still have the charges for a "personalized heart" that I never ordered! Never even looked at necklaces! So they just took my card info and charged it. I'm livid and fighting this all of the way until I get my money back. My bank has been a huge help so I will proceed with further action as they suggest if this money is not refunded very soon. What a mess! Got the ring a week ago and actually love it. But this is just not right.
I was a little hesitant in purchasing from this site but for the price, I figured I could learn my lesson the hard way. I was VERY impressed with the craftsmanship of the infinity necklace I purchased. My son has an accent in his name (é) and I added that to my order just to see if they would include it or not (it wouldn't be too big of a deal if they hadn't) and surprisingly it had an accent! A very minor detail that was paid attention to.
The shipping took about 14 days to get here, but it was a Mother's Day gift for my wife and I ordered it well ahead of time, so there were no problems there. Some reviewers have said the shipping website was in a foreign language, I did not have this issue as it was all in English and told me when and where my package was. It left China, went to California, then made its way to Oklahoma.
As others have stated, I am not sure where all the negativity has come from, maybe they seen the reviews and changed their work procedures, but I am impressed and will be ordering from this again.
Regards,
Ron
I looked on their website and they have a bunch of reviews that are 4 to 5 stars so I am confused as to why all the Neg here and all the positive on the web site. I guess I will stay away due to confusion on the reviews. If anyone can help explain why the big difference between site reviews and this sites reviews.
Avoid at all costs! Bought a photo necklace, the photo advertising the necklace was good quality, the necklace I received was awful and the photo was barely recognisable for what it was supposed to be. Contacted them and rather than helping they tried to tell me it was fine and that's how it was supposed to look, yet the advertised picture was much better. Thankfully paid via PayPal so could claim a refund at which point they hounded me with begging emails saying I was being unfair to actually expect my photo necklace to look like the photo submitted. Crazy!
I never really leave reviews, but this place is a ripoff... Don't waste your time or money! I waited a month for a response about an order I never received, just to be told that I would need to pay MORE money to get my order... No refund, no apology, NO CUSTOMER SERVICE at all! Really pisses me off because I really wanted my ring!
THIS COMPANY SHIPS ITEMS FROM CHINA THEY HAVE HORRIBLE, HORRIBLE SHIPPING TIMES MAYBE A MONTH FROM PURCHASE NEVER EVER WASTE YOUR TIME ORDERING WITH THESE PEOPLE EVER CUSTOMER SERVICE IS TRASH. The whole company is trashy NEVER EVER EVER EVER ORDER WITH THEM EVER EVER EVER!
Bought a necklace a month ago and never received it. They took the money out of my account right away. I want a refund
Terrible. I'm pretty sure that it's a company that scammed people. An order never been shipped after three weeks waiting. Stop advertising. To make a product delivery for waiting customers first.
I ordered a custom made necklace from a Facebook ad. Was really excited until it came in. Quality and workmanship is awful. Contacted customer service and they feel the quality is fine and won't offer a full refund. IF THE QUALITY IS FINE, why do they keep deleting my Facebook post? They do not allow negative reviews on their page. They are deleted. Do not buy from them!
Bought a memoir keychain of my believed dog that past away 8 months ago. The shipping really wasn't terribly long. However, for the money I spent the keychain is poor quaility and teeny tiny. I too, never read any reveiws and now I wished I would have. I had a terrible day the day I ordered and I just NEEDED something to remember my dog by, and now to receive the keychain it just completed disappointed me to see it.:-( definitely not worth the money spent.
Do not purchase anything from here! This company is based in China, they have no phone number and the Customer service is terrible. I ordered a necklace and requested to upgrade the stone. Betty confirmed the specs and cost with me, I paid the upgrade cost, which was double the costs of the necklace. I got the necklace right before Christmas and it had the standard quartz stone, NOT the opal I paid for. They refuse to refund me the upgrade cost or send me the opal stone I paid for. Buyer be aware! This site is a scam
My order was confirmed on Dec 5th and as per their email confirmation it takes 3 to 6 business days to ship out, after 10 calendar days I inquired via their website and was told that there is a delay due to recent volume orders! Now why this was not communicated earlier or during the order process? There isn't whatsoever note on their website even today stating such an issue! On the contrary they are running a count down for Christmas Sale, these guys are eager for more orders irrelevant of their production capacity, just want to trap as many customers as possible knowingly the delivery deadlines will be missed... I replied requesting to consider express shipping without extra charge to compensate their internal delay but simply my request was ignored and I received another message stating that soon will get a shipment number, to date ( over 2 weeks) the shipment is still pending! Very disappointing, my review will not end until I get to the bottom of this bad experience, with a big hope to receive my necklace one day...
I am very pleased with the quality and detail. My mother's ring is so beautiful! I am in love. I also bought one for my friend. I will be buying more items from them.
I ordered an item that was supposed to take 3-7 days to create. Then was charged extra for priority shipping. Based upon that I should have received the item within 14 days. It has been 36 days. I have sent 13 emails and have been requesting a refund for 12 days. They only keep responding with "sorry for delay". Still no refund and no item.
