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I ordered a necklace on my mum's behalf, never got the necklace, and I sent an email inquiry about the delay, the apologise and than later that day I got an email saying that the necklace was delivered.
So I contacted them immediately, and they said we can give you 70% refund, but we can't refund the 100% because we send the necklace.
A very, very dodgy company,, please do not order from this company.
I ordered on 3/27/2020 and now they're telling me my order wasn't received until 3/28/2020. Either way it's 4/20/2020 and I still have not received my items yet and I spent over $80. Now today I receive an email stating that my items were sent back to the company but no one is willing to refund me my money. I can't find a customer service number to call the company this is very unprofessional and I am going to report this website because this is not fair. I am very unhappy and upset. If I could I wouldn't give them any stars, they don't even deserve a one star
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Name necklace looks nothing like photo! Do NOT buy from this website! You will be very disappointed if you do!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Had I been aware of this company I would have chosen otherwise. I got "my" necklace today with three names on it that I'd never heard of. There was no phone number nor invoice for me to contact about this.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I never received my package. Their is no really person to talk to, and no one ever response to emails or message.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered 4 to begin with. I received 3 so far 1 has yet to come. The weird thing is they sent two nameplates of the same name twice...
**** WARNING ********
Don't waste your money and time with this company. Please read the reviews before you order. I received my order very late and after I waited 4 weeks they made an error to the letters on the necklace with 2 names are not right.
I have been emailing my complaint with photos of the necklace and received unprofessional, rude and terrible responses as if I'm not happy they will refund 70% and I have to return it instead of compensate me with at least 50% refund or a goodwill. This was my first order and will never ever buy anything from this joke and pathetic company. I wish I searched this company before I ordered but this bad experience will teach me a lesson. Bad luck Getnamenecklace.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Worst service ever was promised would have a ring by a certain date then got delayed then they kept making excuses why it hasn't been shipped out yet after waiting and waiting and yet still nothing and been waiting for my merchandise and never been received or ever shipped out and I not only paid for my merchandise but also for extra fast shipping. Worst site ever honestly will never order from them again ever!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I placed the order of two items on December 16th, and the negative aspects start from the fact that on their website they don´t give clear information about the elaboration time and shipping time, at first they said that the handcraft process would take between 3 - 5 working days and when I made the purchase they said it could take until 7 working days of hancraft process. I also included an express shipping that cost 24USD in order to received before christmas (because like that was supposed to take 2 - 4 working days) but basically it was useless.
The day where I wanted to receive my order passed and after seeing that more days were passing and sending emails looking for explanations of why my order was taking so long, it finally arrived after 25 calendar days, meaning 16 working days after the purchase when it was supposed to be a maximum of 9 working days, almost the double.
The company offered me a 5% of refund due to the delay, I asked for 10%, they "accepted" but at the end I received around 8% or less of the total amount I spent for this purchase.
The positive points are that the items met my expectations, they were as showed on their site, and also that when they told me that the order was finally on the way, it arrived in the period of 2 - 4 working days of the express shipping.
It is quite hard that I would place an order on this website again but my recommendation for the people that would like to is that they do it with a lot of anticipation in order to avoid stressing inconveniences like the ones I had.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I have not seen such a unanimous agreement on sitejabber on any product like this. Almost all people suffer from their lack of quality customer service. I decided not to use the service for the valentine's day, and I wanted to thank all the people who made these helpful comments here.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Never received my order they are in china
Do not order from them is a scam. No customer support google reviews
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
4 hours ago
NO PRODUCT/NO CUSTOMER SERVICE/DON'T BE FOOLED
I ordered a birthday gift for my daughter Jan 29th, 2019, product still says that there is a delay and has not shipped. I have sent messages several times asking when it would ship. I made a second purchase on Feb 05,2020 for my Mom's birthday thinking it may get to her in time for her birthday in March. After looking at the reviews and no customer service response on my question when it will ship, I contacted my bank to dispute the orders and canceled the card I used for both purchases. I would not buy from here, you have no way of talking to a live person. Only messenger, email or live chat. No one has ever been on live chat, so, I emailed them and have never got a reply to any of them. Check all sites for reviews. You will get the big picture! Don't be fooled.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered one of these. And after my son told me he had one and it was garbage, I canceled my order. They tried to tack on a restocking fee when they had not even mailed it out yet. The company is based in China so you can be sure that the product is junk. Don't waste your money. Very bad business!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I can't write anything more than everyone else has. I ordered engraved pet necklace, paid over $50, was under the impression it was a United States based business as they advertise 3-5 days with tracking #. I waited well over 45 days for what can only be compared to mall kiosk jewelry. The engraving of the dog literally looks like black paint and I have no doubt if it were worn for a couple days there would be no image at all left. The laser cut out of the dog (professional craftsmanship) looks like a 4yr old cut it out with scissors. When contacting customer support you are asked to send pics, which I did. Then, 3 days later, they send an email telling me the job is acceptable! Obviously I don't feel it is, or I would not have complained! Its Chinese scam junk! How are we allowing these internet sites? Seems like fraud. And they don't care because they have already made billions of dollars taking advantage of trusting American consumers
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Not worth it. The item does not have the detail they show it the advertisements and they decide if it was made to your satisfaction. I placed an order and asked if the missing portion of the photo could be done and instead of responding to me they just added a rectangular piece... when I contacted them they said too bad. And expedited shipping, yeah right. I paid extra to get it in 5-9 days... it took 23. Save your money!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Extremely dissapointed with how long I have been waiting on this item. It was supposed to be a Christmas gift and now it is almost a month since I ordered. They should make it clear when purchasing that orders are coming from China! I dont appreciate paying US dollars for a product from China. And to hear so many bad reviews om quality not the person waiting on my gift will be as dissapointed as me. Should be ashamed of yourselves and lack of customer service for an online company. How they are allowed to operate like this is beyond me!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I placed an order on December 9th to give as a Christmas gift for a friend. The website asks for 3-6 days to personalize and then promises to send a tracking number once the item ships. It is now end of day January 7th and still no tracking number to indicate that the item has been shipped. I have been in constant contact with them via email about this order since about December 21st, repeatedly asking them to either ship my order or to issue a full refund; each time I'm asked to "please allow 2-3 business days." They finally "offered" a whopping 5% refund for my order, which I immediately declined in writing. There are consumer laws that protect us against terrible tactless businesses like this one. Read up and stand up for yourselves. I know I will.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I purchased a name ring for my wife for Christmas. The web page for the ring shows 2 names engraved on the ring, hers and mine. It also shows an engraving inside the ring. You can see and read the names on the web page for the item and you can read the inside engraving. When the ring arrived I was very excited to give it to my wife. However, when I opened the ring I could not see the engravings. At first I thought they may have forgotten to engrave the ring. I looked closer and saw something but could not make out the names. I had to use a magnifying glass and get very close with it to read the names engraved. When my wife puts the ring on her finger she CAN'T EVEN SEE THE NAMES AND CERTAINLY CANNOT READ THEM. I emailed Getnamenecklace about this. They asked me to send pictures. I took and emailed pictures of the ring the holding it in front of the ring on the web page to compare it the ring shown on the web page. They emailed me back and asked me to send pictures. So, I emailed the same pictures again and an additional picture showing the ring from one foot away and the names can hardly be seen and CANNOT BE READ FROM ONE FOOT. I received an email back as follows -
"Dear customer, Thank you for your email. The ring font is normal.
About width of the ring is limited, so the font is like this.
Thank you for your understanding.
Regards."
If the names can hardly be seen and cannot be read without a magnifying glass, why does the web page picture show the names clearly engraved. It's because the ring on the web page is ENLARGED to make you believe the engraving can be read. DO NOT BY ANY ENGRAVED RING FROM Getnamenecklace, you will definitely be DISAPPOINTED, and, THEY WILL NOT DO ANYTHING ABOUT IT. I'm going to dispute the charge with my credit card to have the charge reversed as I did NOT get what was advertised on their website.
Terry
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Ordered in November and still no item. Told me they have called my local post office (27th December) and it's been held up due to Christmas delays. Keep getting told to wait more days and they can only refund 20% of my order but only if I cancel my paypal dispute. Joke of a company
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered a gold plated over silver ring... The engravings are so small that nobody can tell what it says. The plating is half rubbed off, and I've had it for 4 days. What awful quality!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service