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My 17 yr old pup went to Rainbow Bridge so ordered a special ring with the bone and her name on it (Ginger). When I received the ring, could not even read her name without using a magnifying glass. Contacted the company, they even said, no you cannot read it, would not give me refund due to special order. Sure it was a special order but cannot read the name. The ads are very misleading so everyone BEWARE! I will not order from this company again.
Do not order from this company. Thry say they have a processing turnaround of 5-12 days... thays a lie! I ordered 2 rings for my daighter and myself in honor of my late husband and 1 arrived 5 weeks later n my daighters never didTjey dont answer emails correspondance.Im doing this review on May 27,2020 and it shows through tracking, the ring is still in LosAngeles... when I ordered it April 14th
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
After waiting 3 months my purchase finally came. I ordered a necklace for my mother in law with all 4 grandchildren's names and birthstones on it. I'm unsatisfied and this is unacceptable! All the birthstones are falling out one by one and it came so scratched. Very embarrassing that I had to give it to her and once she put it around her neck I seen the birthstones fall out. Product is garbage and very poor quality. It's so much smaller than I thought it would be. I do not recommend this company to anyone! Go elsewhere! I rated 1 star because it won't let me put 0 stars!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Ordered a custom necklace from them. Took over 31 days to get here. I was not notified that it was coming from China. The tracking on it was pitiful. It supposedly arrived in this country on a specific day according to tracking and the tracking was never updated after that. It arrived in my mailbox 18 days later. I e-mailed the company asking for an update on why the shipping was taking so long. The only thing I got in response was the exact same tracking link that was originally sent. It was blatantly obvious that whoever sent the e-mail was from another country and using a translator to write an e-mail in English. I never even received a proof of what the charm would look like, dimensions; anything. It was just order it and hope it looks good. The charm was tiny; can barely even tell what it is. This was a custom necklace for a parent and you need a magnifying glass to even see anything. Lack of communication, updates, response; poor shipping time and information have caused me to never use this company EVER again!!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
If this site had an option to give them a zero star review i would... they say 9-11day shipping... after the product was done. It took two days for them to finish it. I ordered it april 30th and just got it today. I dont know if it real quality after ready the reviews but we'll see cause my mom can't wear fake jewelry and you better bet if its fake were gonna have an issue. I spent almost 50 bucks on this product and that should atleast account for something my mother can wear.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
On April 20th 2020 I ordered myself a mother's day necklace. On April 24th I received an email from get name necklace saying it was shipped and to expect it soon. The email contained an order number and tracking number. Supposedly my necklace made it as far as Bloomington California and is in their processing center and has been there for 11 days now. The postal service has no idea about this (I called), and the company has not responded to my email demanding to know where my necklace is. The website doesn't even recognize my order number. Today is May 21st, 2020 and I still don't have my mother's day necklace and may never receive it. I have learned that get name necklace will charge a 30% "restocking fee" if you demand a refund for the item you've never received. I am so angry. I will be reading reviews on companies before I order from now on. Please learn from what happened to me so you don't find yourself in this mess too.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Don't believe the delivery times. And definitely don't pay for expedited shipping because the order will come when it comes. Once the jewellery arrives, it's actually quite nice.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Just received the Mothers day ring 2 weeks late but I got to say its looks amazing, if you need it as a gift or for yourself, I would suggest to order approximately 2 months just to be safe
So, I seen this company advertised for mothers day. I figured I would do something for my mom an mother in law an order the birthstone necklaces with the grand kids name an birthstone. Places my order an paid the extra 25$ for expedite shipping. Now I placed this order on may 6th, 2020 at like 4 am. Now I knew I most likely wasnt gunna get it on mothers day being it was 4 days away from when i purchased. It's now may 19th and my order is delayed, I've been emailing with them an all they keep saying to me is "wait a few days more" the last email I got from summer said "sorry for this we can compensate you 5% for your order ". Now I dont mind waiting on my package especially rn during all the craziness going on in our world, but, they do not seem organized at all as a business. They are all over the place with what seems like everyones everyone's order an even with the emails, they cant give a straight answer. I knew I should've researched before ordering from an AD. Anyways, if you want to spend money on something and not know when you're gunna get it be my guest, other wise, stay away.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Charged me premium shipping $9 on a $50 necklace to guarantee it would arrive before mothers day 2020 ( was an ad stating guaranteed arrival before mothers day on the website when I ordered) It is now 10 days past that and 45 days since I ordered it and my item has still not arrived. The tracking system they use is a joke and is the farthest from accurate. I emailed them multiple times asking for my shipping cost to be refunded due to it not arriving on or before the promised date and my wife not having it to open on mothers day. They told me that coronavirus is an unforeseeable event and they can't promise any delivery. I'm pretty sure that coronavirus was around on 4/13/20 the date the ad was up guaranteeing it and they took my premium shipping money knowing this as well. Horrible. Wheres my necklace? And where's my shipping cost refunded!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered 2 items for Mothers day gifts on April 30. I paid expedited shipping of $24.95,
It is now May 19 and no word or tracking number from them. I have contacted them by email and nothing
Save yourself aggravation and do not give them your business
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
This company is slow and unresponsive, I ordered a necklace may 4 and it is now the 19th an not a word but when I asked for a refund they sent me a bull$#*! email saying that it's ready.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
We purchased a name neckce for Mothers Day. I would highly suggest never ordering from this company. Item quality was terrible, names were hard to read and necklace was extremely thin. Upon request to return item we were informed we would only receive 70 percent of purchase price back. We spent $26 on shipping and was also told we would be out the cost of shipping the item back as well. Do NOT buy!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
THIS IS A SCAM WEBSITE. I ORDERED MY STUFF OVER A MONTH AGO WHICH COST ME $50 FOR MY MOM ON MOTHERS DAY. I HAVE YET TO RECEIVE MY NECKLACE FOR HER. I EMAILED THE COMPANY MULTIPLE TIME ANS THEY SENT ME THE SAME EMAIL OVER AND OVER AGAIN WITH MY TRACKING NUMBER AS IF I NEVER HAD IT FROM THE START! I CHECKED THE STATUS EVERYDAY AND A FEW DAYS AGO THE STATUS SAID THEY WERE WAITING FOR USPS TO PICK IT UP AT MY LOCAL USPS STORE AND THEN TODAY I CHECK AND ITS BEING SENT BACK TO THEM?! LIKE WHAT NO WAY THIS $#*! IS A TOTAL SCAM. IDK WHAT TO DO!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
They are break garbage after z a couple months they pit and tarnish. Their customer service leads me to believe this is normal after a year... they wanted to give me 10% discount to reorder. I wouldn't want them for a 90% discount. Save your money.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I will never order from getnamenecklace.com again I ordered on April. 20th that said guaranteed shipping by mothers day and it was not shipped out untill saturday may. 8th the day before mothers day. There response for not even making it was because I had asked a question about the item which they never even bothered to answer untill I inquired why my item hadn't been shipped yet... The worst customer service I've ever delt with didnt even offer compensation or free expedited shipping because of their error. I even directly ask for faster shipping at no cost which they refused so clearly the gaurtteed shipping by Mothers day doesnt mean anything. You cant blame covid19 because your company already knew about it prior to your advertising... There were many other companies to choose from that offer the exact same product I will never order from them again and recommend using another company... My 6 year old daughter only understands that the gift she picked out for mothers day is not here...
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
My order was $160.00 and I have never received it. They lead you to believe that it is an American site. I never would have ordered something from China. My son got nothing for his 16th birthday because I was told it would be any day. It has never arrived. I'm not sure why this site is allowed to continue to operate. I have no idea who to contact to complain. DO NOT ORDER FROM THIS COMPANY. JUST A SCAM.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I don't have money but I wanted to give my daughters Mother's Day birthstone rings so I saved and last month ordered two rings for $70. So excited I've been checking everyday to see if their here and nothing. Now reading the reviews I'm actually in tears crying because I always seem to get ripped off. If they ever show up I do pray they look good and don't make their finger turn green. I'm so sad
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I really love this necklace I was scared at first because it was taking a while to get to me. But when it came in today I was so relieved. 8/10 recommended.
Company is so pitiful! After waiting for about two weeks for my order, it arrived totally incomplete, along with a whole other item missing. I had to almost argue with their customer service agent(by the way seems like is only one person working the for the whole company) to get my order fulfilled. That took another 18 days. One of the items arrived yet again incorrect. I would not recommend anyone shop from here. It is such a shame, they actually have some beautiful jewelry on a budget. There are plenty of other sites to invest your money in!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service