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The tracking for an order is ridiculously bad. The customer service is ridiculously bad. The expectation that you will receive your purchase? Ridiculously bad on my part. Never trust this company.
Order a picture necklace for my daughter, for mother day order on April 20 got on MAY 30 my problem is that the name is so small that we can see it. Got in touch with company explain the problem they say its fine, This company should not be in business because their terrible i did not have the money. But my daughter has been going to a bad time with her son he has been in and out BOSTON CHILDREN HOSPITAL. I wanted to do something nice for her. PLEASE PEOPLE DO NOT BUY FROM THIS COMPANY.
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
It has been over a month since we ordered two necklaces for family and NOTHING has been delivered. No number to call and no way to contact
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
So I ordered on may 12th and I just recieved today it was everything I wanted! I was very scared after reading reviews what problems I would have but in all honestly very happy with my purchase. Very beautiful had no problems at all and yes it took almost a month to receive but remember it's coming all that way from china I was very patient and so happy I had no problems at all! I didnt pay extra for fast shipping so I was in no rush. This is a gift for my friend that had a miscarriage a month ago and I honestly cant wait to give this to her. The engraving was beautiful also. Says my guardian angel with babies birthstone. Have nothing negative to say at all about this company just think people aren't patient enough has alot to do with their negative ratings unfortunately.
This site is a rip off, they charge your account and never send your order. Customer service gives you links to tracking sites that don't exist. Don't bother ordering from this company, all you're doing is donating to these crooks. Below is a photo of what I received, it's nothing because they sent nothing after charging my credit card!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Bottom line: my wife adores her necklace! I ordered a mother's necklace for my wife with the names and birthstones of our 5 children. I was a little scared then after I found all these negative reviews on here, but when the product arrived I quickly saw that it was perfect. I paid for the 7 day shipping, which worked out (within 7 business days after the product was finished). The tracking number and tracking website were helpful and easy to follow. I would order again from this company!
You are scammers! If Facebook should also beware of Getnamenecklace fraud company. They said my post office had my item not true, Getnamenecklace will show you a shipping number that it went to the USPS not true when contacted the shipping number it says shipment is not delivered at this time check the number 4 days. Scammers beware of you see this on Facebook and Facebook should not allow this!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Paid $60. Never received item now 2 months later. Contacted them 2x. No response
My 8 y. O daughter was broken to loose $60
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered a ring in April and I still haven't received it... I didn't receive an email or anything saying when I was gonna get... or I did get a email after I ordered it with the order number...
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered two items one on 5/9 the other on 5/11 to date, 6/4 I have not seen either of them. I will NEVER order from these people again and suggest you do not either unless you want you package to take forever to get to you!
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered necklaces on April 28th, they didn't arrive until June 12th! I'm not happy with the quality... They are pretty at first but they've already started to change color after 18 days... They definitely weren't worth the price! I would avoid this company and look elsewhere!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I never received my order. I hope it will arrived soon. But for sure never going to order it again...
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Please please! Do not order from this company they are scammers. I placed an order on April 12. We are June 3rd and still not received my order. They do not reply to any emails or give you any shipping info. I've asked for a refund and no reply no help whatsoever. Please don't order from this company.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Do not purchase from this company ordered beginning of April never received item when messaged them multiple times I was told to wait a few more days Finally told them I wanted a refund and was told I'd get a 70 refund or pay more to get new ring made DON'T WASTE TIME OR MONEY
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Do not shop from this site! On the website I paid $8 extra for faster shipping, but when it wasn't here on time I reached out. According to them, the shipping time is not accurate on their site. Ordered for Mother's Day and got it 4 weeks after. Communication was very minimal and unprofessional. They offered to send me $2 back due to my inconvenience. Ridiculous. Never shopping from This site again.
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Item did not come. Questioned it several times and got the go around if it doesnt show up after another 30 days let us know.
I think its a scammy site.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
The website listed production time and shipping time. I paid for urgent shipping at a significantly higher rate which would have gotten the necklace to me on time. They did not ship until a full week after the quoted production time ended which made my urgent shipping worthless. They offered a 5% refund only after numerous emails. My shipping was $28, and their refund was $1.75, NOT ACCEPTABLE. I don't want a product refund, I wanted a refund of the extra shipping since the company shipped it late.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Still have not received my order! This was for my mother, for mother's day! And it is suppose to be delivered to her house.
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Placed my order back in April it is now May 29th. I Emailed this company they suggested I check the tracking number, I have done this 10 times are more by this point. This company will not work with you do not wast your money. So my suggestion to anyone looking at this site is "DO NOT BUY ANYTHING FROM THIS COMPANY"!
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
STAY AWAY! I don't do a lot of online shopping but I will NEVER use this place again. I am so disappointed
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service