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The shipping does take a little longer, but people should understand theres a virus, so they disinfect wherever your parcel stops along the way. I love my necklace for mother's day, there was an error but customer service was wonderful and sent me a another. The necklaces are stunning and worth the money.
I was scared to receive (if at all) my order after reading the reviews on the company. However, I was pleasantly surprised. I received my personalised necklace today and every thing is as it should. The order was shipped on 19/6. I expected a delay because of covid but the wait wasn't too long. Overall, I am satisfied.
I would have loved to receive the necklace I ordered, however, no necklace was delivered. I had to basically beg for a refund and they would either refund 70% or give 30% a remake. 30%? On something I never received so I have to buy it a again? SCAM
This is a scam site. They do not reply to your emails. The tracking number they have on the site for Aramex is also fake. DO NOT spend your money here.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
After 2 months my moms Mothers Day ring finally arrived. She loves it but I wish the company would've been a little more honest with the timeliness of delivery. I understand the delay was due to Covid but that shouldve been disclosed. I did not know the merchandise comes from China. I will say if you want to recieve a gift by a certain date do not order from here but if you dont care when it arrives order from here.
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal gradually.
Yours,
Customer Service Team
They are horrible do not order anything from them you will not get what you ordered, I ordered a necklace for my husband for Father's Day first of all it was kat I'm just not getting it, the necklace do not have what I wanted on it and the necklace length is the wrong size, from my experience I'll give them 0 stars
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Ordered a $35.15 ring for my wife for mothers day with both of our two kids engraved names and birth stones and the ring took almost 3 weeks to arrive only to find out they put only one name on both sides. Customer service is email only and they take about a day to respond. It literally feels like it's one person from Asia running the entire site, They have been giving me the run around for about 3 weeks now " our staff is out for vacation, pleas email us in 4 days" "please send us more pictures" " what is the order number again?" Over... and over and over. I send them what they want and they ask me for the same thing a few days later. At this point I just want my money back or the correct ring sent, but I feel neither of those will happen. STAY AWAY from this site, they have nice pictures to lure you in, but fraudulent service.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
DO NOT BUY FROM THEM... I ordered back in April and haven't received my package yet. It's already June 24 and no updates. I went to my Post Office to ask them about it and the tracking number that i received is not even a tracking number. I'm trying to get my refund back so let' see if i even get it back... WORST WEBSITE EVERRRRR...
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered my necklace in the middle of April. It's June and I still haven't received it. When I contacted them they just kept saying they're sorry for the inconvenience.
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal gradually.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I was told I would have my ring by Mother's Day but I didn't get it until 2 months later. They have not tried to get me the right ring I ordered. Please don't order anything from them because they don't do what they say they will do. The ring looked like something out of a gum ball machine. HORRIBLE
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal gradually.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I bought a 18k gold necklace with my name on it and waited a month to finally get an email saying my necklace has arrived at my home, looked outside... nothing. Checked multiple times outside everywhere and still nothing, i emailed them saying i will not accept wasting my money with out a refund or another necklace shipped to me, all they said was check the postal office... Why would it be at the postal office? When it's supposed to be shipped to MY ADRESS, it's been a couple days since i received the email my necklace was delivered but still no sign of a package, HORRIBLE AND A SCAM they are liars, do not even try buying from here.
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Save your money one of the worst companies I ever had to work with. They keep saying my item is coming and it never does. Save your money find something else to buy your wife or your girlfriend
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal gradually.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered a necklace for my wife for Mother's Day. I placed the order 3 weeks before Mother's Day, and I just received it 2 months later! Not only was it not here for her special day, but the necklace broke the first day she wore it! Do NOT order from this website!
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
The website promised the order would arrive by Mother's Day. Of course with the pandemic going on things happen and it may take longer but still no product from an order made in April. I have gone back & forth with customer service and they REFUSE to refund me. They have horrible customer service!
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I ordered my mothers day jewelry on April 20,2020 and with express shipping it was delivered May 6th, 2020. Right on time. Everything arrived perfect! Love both of the mama bear necklaces I received.
Only complaint is for the personalized sun & moon zodiac ring I bought. It broke less than a week after it arrived. I think it is just because that ring had a small band on it because the other ring I bought is still going strong.
Their customer service is great. I reached out to them about the broken ring and they are replacing it.
Placed an order on April 26th. It's not June 15th and still no ring! They've given me the run around multiple times about how it's in transit. It's nowhere and they won't give me my money back! DO NOT ORDER!
Dear Customer,
We are sorry for long waiting and affected by the Covid-19, a large number of shipments are backlogged.
The shipping time is back to normal now.
If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I bought a ring to celebrate the lives of my two daughters that i have lost. I was so excited that i found the perfect ring that I didn't do what i normally do and check reviews (that's on me) but when i reached out and told them that the ring didnt look like it did in the picture, the stones were so small you couldn't tell they were different colors, the wings didnt look like wings at all they looked like hands. And the engraving was beyond crooked. It went from one corner to another. They told me to send pictures which i did-june got back to me and said she had talked to her design team and they said the ring was of fine quality. So they will be doing nothing for me. They obviously dont take pride in their work and don't care about their customers at all. If i wanted to return the ring they want to charge me 30% restocking fee. Not worth it at all. Very disappointed in myself for trusting this company but more so that they don't care.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I still haven't received my product its been stuck in pitney bowes Indiana since the 4th of this month.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I order a neckless for mothers day never got it, then emailed them and all they could say is were working on it! They don't have a phone number to call, here comes fathers day and STILL haven't received it! DONT BUY FROM THIS COMPANY!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Bad experience with this company, they sent me a Neclace so small, that my Little niece can't wear it, It was for her 8th grade graduation gift and now they don't want to give me their address or order # to return it, so im stuck with a useless gift and out of my Money, this Company really Sucks, Really Sucks
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service