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Rude not looking good when i told them it was not good they told me that it was a ring when it was a neklace
Excellent customer care I would definitely buy from them again
I purchased a necklace 2 years ago and was very happy with the item since then my daughter has had another baby and I thought I would get another for her, ordered and received and it looks like they burnt in the name and it is so think you can barely read the name, the bar isn't the quality like the last one, the birth stone is smaller. They believe the quality of the work is great and I can return it at my cost and only receive 70% back of the initial cost. Not happy at all. DONT BUY FROM THEM
Dear Mandy,
We are sorry to hear that. Could you please provide us these two order details for us check for you?
We will check with our factory about this problem.
Please send email to [email protected] or our manager [email protected] if you have further problem.
Yours,
Customer Service Team
Never received my order will be reporting to PayPal... when I tried to get ahold of customer service they say no one is there because of time difference... The company is in China
Dear Jada,
We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to [email protected], we will provide a proper solution for you.
Yours,
Customer Service Team
I ordered and paid for an item. This company could not deliver it. Now they say Im must pay an additional $10... cuz it is my fault their company is up to $#*!. Wow... if you deal with this company... knowing they are corrupt... then the shame is on you! The FBI and Interpol should start looking towards this company and its Directors... this is not going away! If the Directors accept such corruption by their staff... then Houghston... we have a problem. All major security agencies... please register and flag this company...!
Dear Customer,
We are sincerely apology for this case and can't provide proper solution for you.
Please email your order number to our manager [email protected], our manager will offer better solutions for you.
So sorry for this happening again.
Yours,
Customer Service
This company is a joke. I purchased a family tree necklace with names in specific order. The names were randomly put on the necklace. Then they have the nerve to tell me i can send it back but I have to pay for it, and they will discount my 2nd necklace. The chain is cheap. I wish i read the reviews before purchasing this crap!
Dear Sara,
We are sorry to know that, could you advise your order number for us check for you?
Please kindly note we have two kinds of family tree, one for 1-13 names which can add name like you want.
While the other for 1-9 names like showed on website, the names depends on the number of characters, each name position is random instead of fixing, in order to achieve a better effect.
Hope you can provide the order details for us check for you, we like to provide a proper solution for you.
Please send email to [email protected] if you have further problem.
Yours,
Customer Sercice Team
Purchased a keyring with a picture of my dog to give to my daughter. The image definition is so poor that its almost unrecognizable and the text engraving on the back is incomplete. Looks nothing like the advertised.
Its also very small which doesn't help. Could have been a great item and I am very disappointed with what I received.
Dear Michael,
We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to [email protected] if you have any problem.
Yours,
Customer Service Team
Do NOT buy from this 'company.' They are scammers. My friend ordered me a necklace from this site, but it never came. Months later she started to notice some odd charges from 'Apple' on her credit card. These charges began around the same time she bought my necklace, that never came, from this website (Note: She doesn't have any app subscriptions, and these payments occurred multiple times a month). After doing some research, she found a Fox news article that detailed that scammers are disguising as Apple to take your money with the EXACT heading the charges on the credit card were. We put two and two together after realizing their charges occurred directly after she used this website. Take home message: They are disguising as Apple to charge you! DO NOT BUY FROM THEM. THEY CHARGED HIM OVER $300 (of what we know) IN THE SPAN OF 7 months. If you've already bought from them, I highly encourage you to take a look at your credit card. Please consult your bank if you're finding odd charges. This must be stopped.
Dear Lilly,
This is a legit site and we have privacy policy to protect every customer's information.
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
So far, we have not received feedback from other customers about the kind of problem, please email us and we like to check details for you.
Email :[email protected]
Yours,
Customer Service Team
After 2 wks, the jewelry changed its colour from rose gold into black. Complete trash. Totally disappointed. Don't waste your $$. Shipping is a wait century too.
Dear Cynth,
We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to [email protected], we will provide a proper solution for you.
Yours,
Customer Service Team
They sent my item to the wrong address and will not refund or replace the item for me. It's been more than a month. They laughed at me when I told them I was calling the cops. Just know... your money is not safe here. It really sucks to be trying to buy a necklace urn for your dead mother and get ripped off for it. So I'd think twice about spending any money here.
Dear Laura,
We are sincerely apology for this case and can't provide proper solution for you.
Please email our manager [email protected], our manager will offer better solutions for you.
So sorry for this happening again.
Yours,
Customer Service
We received the key chain of a pet and it was nothing like the pics on their website. Am currently negotiating with them. It DID take a while for us to receive it, but we figured it was because it was a custom order and because of COVID. If we go through all the drama I've read in the other reviews, I'll be contacting the Better Business Bureau and putting a negative review on Yelp. Hopefully all that won't be necessary. Stay tuned...
Dear Julie,
We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to [email protected], we will provide a proper solution for you.
Yours,
Customer Service Team
I ordered my daughter a necklace of her and her dad that passed away. 2 months later still no necklace and the customer service will not refund me or tell me exactly if/when my order will be here. I'm very broken and disappointed as I would have ordered this from another site if I would have known about these reviews. I just wanted something special for my baby girl and am out of over $50
Dear Customer,
We are sincerely apology for this case and can't provide proper solution for you.
Please email our manager [email protected], our manager will offer better solutions for you.
So sorry for this happening again.
Yours,
Customer Service
I ordered a necklace for my wife and it never came. I was actually shocked to see people received items from here because it appeared to be a criminal network hiding outside of American jurisdiction to me. I paid for the item, but they never sent it. Then when I complained they wanted me to send another 30% of what I already paid... In the end, I never received the necklace I ordered and they never returned my money.
Dear Customer,
We are sincerely apology for this case and can't provide proper solution for you.
Please email our manager [email protected], our manager will offer better solutions for you.
So sorry for this happening again.
Yours,
Customer Service
This company is a rip off. They lied about the shipment being faster if you paid for it. Well, I paid and got my product far later than I should have. Each time I emailed about why I hadn't received it, I was give a new date which was farther out than the original date. I could've just chosen free shipping. Report them to the Better Business Bureau. I am!
Dear Customer,
We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to [email protected], we will provide a proper solution for you.
Yours,
Customer Service Team
Awful product, terrible customer service. Do not buy off this site! Stated necklace was silver, It would turn my skin green if I wore it, which I haven't as the only place it belongs is the bin!
Dear Sian,
We are sorry to know the color was tarnished and you can provide the picture of the item mentioned then email us to provide the solutions for you.
Please send email to [email protected] or message me if you have further problem.
Yours,
Customer Service Team
My boyfriend ordered me a mothers day necklace, and It NEVER came. DHL told us it didn't get delivered because the delivery guy driving the truck quit the day it was supposed to be delivered and the package was "lost" and to call getnamenecklace. After contacting the website they said it was delivered and sent me a link with the tracking information that was totally fake, and after clicking the link half my emails starting deleting, which was definitely a sign to me this website was a scam. Also the emails exchanged were completely RUDE and the company didn't care at all, wont refund or send a new one. So long story short, I never got my mothers day gift and he also lost money.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
An absolute joke of a company 2 month have passed and nothing, sent them multiple emails and just ignored. A dodgy company who will rip you off.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
If I could give a negative rating I would. This company is a fraud. I purchased my gift for a mother's day gift and it hasn't arrived after 3 months. I've emailed multiple times and they don't know where it is, however they are not willing to reimburse me either. I'm over it and the ratings below where people give five stars are fake reviews. Do not shop at this company!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I would definitely not recommend this website. My boyfriend ordered a necklace and we didn't received it, after having to pay more than R1500 courier costs. We were very disappointed with the customer service as they never answered our emails. We still haven't received the product and we ordered it almost 3months ago. This was very horrific and very poor. If you wish to use their services, good luck. Prepare to lose money.
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
I placed my order back in May. Now it is July I have been asking for a refund for 2 weeks now and they are refusing to give me back my money!
Dear Customer,
We are sincerely apology for late reply.
We are sorry that we did not deal with your question in time. If you are willing to give us another chances, you can contact our manager’s email address to get discount.
Email address:[email protected]
Yours,
Customer Service
Dear Alex,
We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to [email protected], we will provide a proper solution for you.
Yours,
Customer Service Team