Getnamenecklace

The company does not value their customers and they will not resolve any issues you come across. It takes a long time for a tracking number and they want to charge extra money instead of helping their customer.

Urge anyone looking to buy from this company to purchase elsewhere if they find a similar product at a similar price.

I read reviews before purchasing and used this company as it seemed reputable. It seems when something goes wrong though they let their customers down badly and try to fob you off. I purchased a projection necklace as a Christmas present for my girlfriend. The necklace arrived promptly (from China) but on opening I instantly noticed they had fitted the projection photo upside down and it was blurred! Also none of the 'I love you words' were recognisable as these were badly blurred too. I have written 5-6 emails to the company and their response has been appalling, After sending photos they initially tried to claim it was all ok despite being upside down, they then offered me 50% off - seeing them not out of pocket but me left with a duff product that was not of the quality I wanted or that friends have with a similar product (ordered from a different website). They then offered me a full refund if I posted it back (but to a US address) at my cost. The cost in doing this would have meant I would have paid each way more in postage than the cost of the necklace as the cos to deliver had been £17! I just wanted the necklace with the photo the correct way up and not blurred. They refused to make me a new one even though I offered to send the other one back at my cost. They simply refunded me some money and have never responded since. It's appalling customer service and they just buried their head in the sand and refused to rectify this at their cost despite the product being falty and unfit for the purpose sold. They have now washed their hands of it. If you want to be sure that there are no dramas when buying a product and you want comfort and peace of mind that if something goes wrong it will be rectified quickly and professionally - go elsewhere. I went to a different company in the end and inside of 10 days had the same product using the same photo - the photo was clear, it was the correct way around and there were no issues.

Ordered around Thanksgiving got it just before Christmas. The projection is blurry and my wife's name was missing the last letter. The protection is upside down and backwards. Also missing 2 stones. Was told by Jennifer at customer service that because it's a projection this is normal. I guess missing stones is normal. Waste of time and money.

I ordered a mothers ring for Christmas! Ordered it and paid for it the end of Nov. 2020. They said it was delivered to my house on Dec 17th. No package was delivered, and I have cameras outside of my house. They have been contacted 3 times by me, and they say there is nothing they can do! I will not use this company again!

Horrible service.My order was places Nov19th 2020 and today is Jan 5th 2021... Company stopped answering my emails.No return and no item! Never ever will order from such websites I don't know.

I ordered a specific make and model of a car to be put on a keychain and it came as a completely different car from what I ordered. Don't order from them, they'll just take your money and send you anything.

Cancelled my order once i found out would not be delivered until after New Years. The site claims full refund if cancellation occurs within 24 hours of placing order. They sent me an email saying i would receive refund within 3 business days. It has been more than 3 days, no refund. No phone number to call. You can "Live chat" between 9a.m. And 6 p.m., yet always get the message that there is no one available and try again later. No matter what i say in my email, i get no personalized response. Only, " Your order has been cancelled like you requested. You will receive in 3 business days. Keep checking in the next few days". Total scam.