On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Now, I haven't gotten the order yet; I seriously hope I do. Because they flat out blew me off when I requested to cancel my order.
These are the emails. Seriously.
Be careful when you write a script. They will not create it like you mention. Mine should have been the name on top and verse under it but they did not do that. They put it all together as one. Was HORRIBLE! Also if your picture is not colorful it will come out looking like a negative if you get the one in B/W. I had a black dog and you can barely see it without moving the metal around to try to see it. It looked like a negative where the eyes were white instead of black.
Placed an order for a friend who lost a family member suddenly. I paid extra for urgent shipping, to get here to give to them. However my package did not get delivered on time. I reached out to the company and they refused to help me get my refund. DHL said they would refund it, but the request needed to come from getnamenecklace, when I reached out the would not contact DHL on my behalf.
The necklace was perfect. Shipping and customer service, not so much. Very disappointed.
Scam. The necklace is usuable. The engraving is invisble.
I had never bought such a trash for so much money.
I buy a lot of things online and this is by far the ABSOLUTE WORST company I have EVER dealt with.
They spelled my name wrong and said it was MY FAULT when it wasn't. They also told me that to get my correct name I would have to pay extra or only get a 70 percent refund for THEIR mistake.
What a scam! I have never ever ever dealt with a company with such poor customer service. I am honestly shocked they are in still business.
The necklaces are beautiful. However, both chains are no where close to what I ordered. They are like chokers.
Nice large size. Well made n beautiful. The rope chain is really nice. Shiny. I just love it! Thank you.
Its fantastic
I will be ordering another ring for another child chain seems little light on closure but i live it
My order was place before mothers day. Fathers day has even come and gone and i have still not received my order. At this point i am not even sure if i will receive it. The tracking says the order was delivered yet i don't have my order. When you try calling the number for help they literally play a recording on loop. PLEASE DO NOT ORDER FROM THIS PLACE. I feel like i have been scammed and i would not like if anyone else had to go through this!
Paid for $26 for 2 day shipping took 3 weeks from order date company would not refund the $26... open the box and gem stones are missing and wrong numerous emails and basically was put back on me that I ordered it wrong... will never buy from again
Tried to buy my wife, the mother of my children something nice for her sacrifices, and she received something beautiful. But after not even a month its already peeling. My wife extremely upset about it because she loved the thought and the meaning behind it.
Fist off I placed the order in time for Mother's day, but the seller contacted and said he was out of the stones needed and could not complete the necklace in time and gave me a small refund (fine, but frustrating none the less). Within two weeks of wearing it, the black lettering on the leafs of my wife's necklace is just about all gone, it has only been exposed to some light water, no chemicals. Las week at church the stones and leafs fell completely off the chain. I have not contacted the seller about these issues, by received an email to do this survey so I did.
I have been waiting for my ring for too long. I was told my order was delayed... but not WHY. Supposed to be a fathers day gift that clearly isn't going to make in time even though it was ordered well in advance
My item was supposed to arrive in 3-5 days even paid extra to have delivered sooner and came in weeks after was told!
Worst company I ordered a mothers days gift for a first time mother,(my wife) and the item never came it is 6/6/19 still no response, I had to go out and buy something else for my wife which wasnt as special as the necklace I ordered her
Great quality and great customer service. Items ship quickly and I've never had any problems with this store.
I did not look at the reviews until after i bought it (i forgot lol) and after seeing these i was incredibly worried i would not get my necklace because it told me there was a delay and other people said they had not gotten there's after months when it said there was a delay. I kept tracking it and after a few weeks to a month or so, it was delivered so i was happy, i did not mind waiting. Then i started thinking, "what if it looks crappy?" after other reviews i've seen. I took it out and it is actually a nice necklace and i've only had it for a day or two but it seems like it's a good quality. Only downside besides the wait was that the words i had put on the necklace are not centered, it's off to the side a bit, but it's alright, better than expected! (will leave another review it breaks lol)
Horrible company I'm still waiting for my Mother's Day necklace. Had to email them and finally got a response saying that my state was incorrect when my husband ordered it and I put the correct state. Don't even know how it's possible but seems like it was just an excuse for them and that's why it's taking so long. Paid for overnight shipping and of course they sent it out when it's a holiday having me wait extra 5 days due to holiday and weekend. Grrrr so upset will never order from them. Nothing but scammers.
I ordered a ring for myself for mothers day, obviously didn't get it in time. However my birthday was on the 24th and i was pretty positive I'd at least get it by then... NOPE! I've messaged the company multiple times asking where my order is and i get ignored. So help me if i do not get the right item... i guess i should have looked for a company that wasn't so Chinese. Shipping info is even in Chinese. I give 0 stars. Hope this company gets shut down. So upset.
Simply put... DON'T ORDER FROM THIS COMPANY! What a headache. I wish I could have given ZERO STARS. Believe the bad reviews. I ordered in April and still have not received my order