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Getlumina

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
Follow Irene F.
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Lumina 4k cam was quite simple to set up and the quality of the picture is fantastic! Thank you very much! I will be purchasing another cam very soon!

Date of experience: February 18, 2022
Tennessee
1 review
0 helpful votes
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Very useful information on the website. I was able to review all the technical specifications and watch demos before I made the purchase. I made very realistic expectations and the product has lived up to them.

Date of experience: February 18, 2022
New Jersey
1 review
0 helpful votes
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I purchased a 4k camera from Lumina early this year. The product quality is excellent and their online and phone service is fantastic. No complaints so far.

Date of experience: February 18, 2022
Virginia
1 review
0 helpful votes
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I wanted to upgrade to a 4k cam for my Macbook. I chose Lumina because it offers AI features as well. My experience has been outstanding for the most part. The issues I encountered were taken care of by the technical support team.

Date of experience: February 18, 2022
Pennsylvania
1 review
0 helpful votes
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The information on their website was fantastic and the sales staff promptly responded to all my questions. I ordered four units in total but received only two. When I reached out they swiftly rectified the issue in their system and sent the remaining cameras. A good product and excellent customer service.

Date of experience: February 17, 2022
North Carolina
1 review
0 helpful votes
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My Lumina camera system has to be one of the most painless purchases I've ever made. They promptly responded to all of my queries and kept me updated during the frustratingly late delivery. The cameras are truly upscale and slick. I hope they will be equally good in performance.

Date of experience: February 17, 2022
North Carolina
1 review
0 helpful votes
Follow Kathleen R.
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Everyone I spoke with at Lumina was professional, knowledgeable and willing to help. Their 4k cameras are also some of the coolest gadgets I have used lately. I am in love with this company.

Date of experience: February 17, 2022
New York
1 review
0 helpful votes
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Set-up and installation was getting a little frustrating for us but when we reached out to the support team they promptly responded and took care of everything. We have been using the cam without any issues and our experience has been wonderful.

Date of experience: February 16, 2022
Oklahoma
1 review
0 helpful votes
Follow Harold H.
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Lumina team are on top of their game and up to date with technology. There is enough information provided on their website to help you decide if their unit is suitable for your needs. But, do keep in mind their product is new and quite ambitious so the software will always be needing updates.

Date of experience: February 16, 2022
Colorado
1 review
0 helpful votes
Follow Donna D.
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Had a very fruitful interaction with the technical support team including the company CTO, Mike. They provided excellent guidance to upgrade to the 4k camera system. They are keeping me updated while the delivery is on its way.

Date of experience: February 16, 2022
Colorado
1 review
0 helpful votes
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Good experience.
February 17, 2022

Good experience. Website was easy to navigate and very informative about product features. Also, the videos were fantastic. The customer support has been very helpful after I received my camera.

Date of experience: February 16, 2022
Minnesota
1 review
0 helpful votes
Follow Caden C.
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Very impressive service!
February 17, 2022

While I was doing the research on which 4k camera to buy I found team Lumina to be the most professional and knowledgeable. They answered all of my questions and recommended the best options based on my needs. Order placement was also like a breeze. Finally, the customer service is keeping me updated while I wait for the delivery. Very impressive service!

Date of experience: February 15, 2022
New Hampshire
1 review
0 helpful votes
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Easy to use website with nicely laid out product info. My cam arrived in excellent condition. Had a few issues with installation and the technical support team was prompt and helpful. Highly recommend Lumina!

Date of experience: February 15, 2022
California
1 review
0 helpful votes
Follow Jackie T.
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High-quality 4k cameras, easy-to-install and fun to use. I love the specifications and background blur capability. My family in South Africa have also noticed a huge improvement in the video quality. Very happy with my purchase.

Date of experience: February 15, 2022
Pennsylvania
1 review
0 helpful votes
Follow Melinda D.
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Very informative and easy to maneuver website. I was able to reach a decision and place the order within ten minutes. The product itself is amazing with great features and competitive pricing. Looking forward to my delivery.

Date of experience: February 14, 2022
New Jersey
1 review
0 helpful votes
Follow Delores A.
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I've had a 2K system for two years and was looking for an upgrade. I purchased Lumina's 4k HD cam and am extremely happy with it. Thank you.

Date of experience: February 14, 2022
Tennessee
1 review
0 helpful votes
Follow Heidi C.
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The 4k camera was well described and reasonably priced as well. Arrived in nice packaging and equipped with all useful accessories including a cool snap on privacy cover. Made with good quality aluminum and has slick trendy looks. Top notch!

Date of experience: February 11, 2022
Texas
1 review
0 helpful votes
Follow Marlene L.
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My first purchase from Lumina. Product promise was impressive. Price was okay. Professional interaction was seamless. There were some delays in delivery but considering the overall experience I think it was worth it.

Date of experience: February 11, 2022
Mississippi
1 review
0 helpful votes
Follow Ivan L.
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After opening the package it only took a couple hours and I was totally set up. Lumina cam has made my life so much easier! Picture quality is really good for both indoor and outdoor and AI features are excellent.

Date of experience: February 10, 2022
Tennessee
1 review
0 helpful votes
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I'm happy with Lumina Camera; fantastic 4k video, excellent customer service and a very beautiful product with very useful features, especially background blurring. Thank you!

Date of experience: February 10, 2022