Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very informative website with fairly priced equipment. These cameras are of great quality. However, I do want to mention that software needs updates.
I purchased a Lumina 4k cam for my setup. Tech support was very helpful in installation and optimization. Lumina delivered exactly what I had been hoping for.
Great experience all around with this company. Don't mind spending some extra bucks when you receive a quality product and outstanding customer service.
Excellent service before, during, and after our camera purchase! I would definitely recommend Lumina 100%. Excellent customer service and quick response time. Thanks!
Not only does Lumina provide good quality 4k cameras at reasonable prices, but their customer service is also second to none! I've never been disappointed dealing with these guys.
I had a delightful experience working with Lumina. Great product and very helpful customer service. I will continue doing business with them. Thank you.
I believe the cameras are amazing and the service is even better. They have a very knowledgeable and courteous customer support team waiting to assist you.
A fantastic buying experience! Outstanding after sale tech support. The website's demos are really helpful. The cam works just as promised. Thank you again.
The unit came in wonderful shape and on schedule. It passed the bench test and is now ready for installation. If all goes well I'll buy several more units from this company.
The 4k cam that I ordered from Lumina was delivered late but I got frequent updates about my order. Installation was simple and the system is working perfectly.
I bought two cameras but unfortunately there was a problem with one of them. The staff was quick to respond and offered me the options to get a refund or replacement. I opted for the latter and received my second cam yesterday. Very impressive customer service.
A team of seasoned professionals behind this product. Especially, when it comes to technical support, I found them very professional and knowledgeable. The quality of the product was also exceptional
Their customer service was amazing. They knew what I needed even though I was not sure. The system took a while to arrive but I was notified before ordering and it was exactly what I needed. Thank you.
I bought a 4k unit from Lumina and my experience has been satisfactory. Amazing build quality, great customer service and very helpful tech support are the main reasons I'd give 5 stars to Lumina.
The 4k camera system came in excellent condition and all of the items were robust and made to last. I found Lumina to be a high-quality, dependable system with a clear image and intelligent features.
Great pre and post sale support. Answered all my questions and never pressured me to buy the camera. Instead they warned me of possible shipping delays and software updates. Very honest people to work with.
Had a few issues with the product but the customer service reps were very knowledgeable and courteous. They treated me with the utmost respect and were very helpful in rectifying the problems.
Good quality camera that performs as expected, as well as excellent technical support team that stands behind their product at all times.
I am building a commercial application using Lumina 4k system. They've been timely and helpful every step of the process with updates and replacements. Very happy so far.
Customer support answered all of my questions before I bought the cam. Post sale assistance was even better. They helped me install the system and optimized the settings for me. A fantastic company to work with!

