GetaroundReviews 120

Cars from Getaround are unsafe and dangerous (read my story below) be careful! Use the app Turo which is 1000 times better.

I rented a car for a weekend trip. The car looked new on the app's photos but was instead a piece of trash with scratches all over and stains on the seats (gross).

After 2 hours of driving on the highway, it got dark and I found out that the car had both front and back lights not working! This was extremely dangerous and it's a miracle that I didn't end up in an accident hit by some other car that did not see me. Driving a vehicle in that state is unsafe and also illegal.

I had to drive the car back the following day in daylight. When I asked for a refund… they charged me a late return fee. Be safe, and avoid Getaround!

Can I have a Zero Star?

I am just so upset with the Getaround customer service and care. PLEASE, IF YOU TRYING TO RENT YOUR CAR THROUGH GETAROUND, DO NOT DO IT.

I rent cars for while, but I always use TURO, that the best solution ever, Getaround just make me lose a ton of money. They locked my car through their GPS Device and NEVE LET ME KNEW ABOUT THAT. I had to cancel one month of reservation from Turo, spent a lot with tows and replacing a lot of electrical things, spending about $1,400.00 on labor and materials trying to figure out whats going on with my car, because everything was working, but the car was not been able to turn in giving a signal of (key not detected) I had a locksmith coming, replacing key battery and nothing works, after a lot of pain and money wasted we could figure out that was Getaround device that block my car and I NEVER GET A CALL OR EMAIL from them to let me know about it.

When I talked to them they just say I should call them when I faced the problem, but, HOW I WOULD KNEW WAS THEIR DEVICE? There no way that I could connected thing. How get around can block my property without let me know?

This company are run by a series of crooks. Using good people cars to rent! The inevitable of car incidents are high with the Mexican clueless road defense drivers, alcoholics and then some. Will snag you to pay at some point, stealing your money and under as Americans noses regardless. They cannot get punched out because they operate directly from the Philipines! They play INNOCENT AND hold their breaths long enough to forget while they rob you! And pretend to be supportive depending on their hidden GAME PLAN OF THE DAY, OF THE WEEK OF THE Month! Inevitable car accidents and incidents! They will set up" our Insurance companies or our out of pocket bank accounts - Under "DAMAGE FEE!" and gas light you as to ALSO! Pay any DAMAGESTO THE VEHICLE. EVEN THOUGH THE RESPONSIBLE Party (Damager) PROVIDES THEIR insurance COVERAGE! THIS MIDDLE MAN WANTS ACUT!

I've been renting my car out on getaround since December and while I've made some decent money on it, the service is just soo poorly designed and whenever they $#*! up, customer service doesn't seem to care one bit. I had some $#*! smoke cigarettes in my car, and Getaround did nothing. I ended up having to detail it myself. Also had some $#*! put 2000 miles on my car in a weekend, and If I hadn't noticed the huge jump in mileage, they wouldn't have charged him for the extra miles. I've got a laundry list of issues but I don't have time to list them.

It's honestly just been a total headache and hardly worth the money. $#*! getaround.

You will not make money. In fact you will lose it. Find another alternative- they charge you for any and everything. Financially not worth. I lost money instead of making money with Uber. Their customer service is a joke and don't care. Toll charges are horrendous. You'll be making them money and you will make nothing! Not to mention they know have access to your bank account. Don't do it! Look at all the reviews - how much more evidence you need. The last car I rented was old and loud and they still charge a heafty amount.

I first used them a few years ago and they were ok, but now every car you try to book in Philadelphia has an exorbitant security deposit that will not be refunded to you for over a week! If you make money as an Uber driver, that isn't going to work. Also, they no longer offer telephone support. The app wouldn't let me close a trip and I got charged $50 because I couldn't reach anyone on the phone. Eventually my money was returned a few days later, but I shouldn't have had to go thru that. Not a good option anymore for Uber drivers!

Please save your money and go someplace else. This company will fee you to death. Read their fee schedule it will frighten you hopefully into going somewhere else. I tried renting from them to drive with Uber. After working all night making around $225 after Getaround fees and gas I ended up making $50 for 9 hours work, I'm going to get a weekly rental from a reputable company but can't for a few days. I decided to rent today again and now they have starting charging deposits that range from $150-$300 a day. And they hold it for 7 days, then it takes another 3-10 days to get it back. If I rent four my usual 4 days a week then I will have $600-$1200 in deposits that I won't get back for probable 2 weeks
Whatever they use to monitor the cars never works and always shows less than a full tank of gas then charge you $12.35 a gallon for gas, even though the car was just filled with gas.
They fee you got everything, their so called insurance is liability only, you have to have pay an additional fee for their insurance. They also charge as much as $3000 for any perceived damage, real or not. If you go through a toll road and it has a license plate reader account you are charged double for processing fees, they have lists of fees that they can't explain. If you call them on anything they give a canned answer that's it's their system and they can't change it.

I'm filing a complaint with the California Attorney General

Do not rent a car from Getaround and don't host a car from Getaround. You will be sorry. No customer service number to call.

I rented acar in France, the car was dirty, old, dangerous. The owner lied and I was charged more than 100€. I tried to contact the customer service and not only they never answered but the cancelled my reviews!
To avoid absolutely

Getaround is an absolutely horrible company. If you care about your car, do not use this "service." The people who run the company are thugs and goons. If you lend your car out through this service, don't be surprised if you end up with nothing. Utterly despicable company.​

Rented car for a week plus $250 deposit which never got back.I had couple dollars left used my $40 voucher plus $20 to get to rental for the host never to respond after 4 hrs get around never responded for me to get to car and it would not connect and unlock I called Uber they said to contact the othe me company. I had no money to get back home. Now I got there late because I didn't know I had rental for 6 hrs earlier no notification or anything. When first renting my card wouldn't go through so I left it alone for me to find out that it ended up charging me and I found out because I looked at my statement. A month and still no refund on 600 some dollars. I called my credit card and they have been trying to get in touch and yet nothing

GetAround markets itself as a car hire company, similar to Hertz, Avis, Alamo and a myriad of other car rental companies. Unlikely traditional brick & mortar car rental agencies, GetAround is pier-to-pier, which means the vehicles are privately owned and insured, and distributed across cities and not at one central hub like your local airport. GetAround still markets its vehicles and their rental prices are comparable to other leading car rental companies, which implies the company should be held to the same professional standards. However, GetAround is failing to live up to those standards. The company knowingly, and willfully is renting out vehicles that are not in appropriate condition (filthy exteriors and interiors), and more importantly, is renting vehicles that are a safety hazard (low tire pressure, check engine lights, etc). Lastly, when GetAround is made aware of these failings, they do not address them by taking steps to remedy the problem but instead sweep away customer complaints. The company's car rental practices are a hazard to road safety, and driver/passenger safety.

They asked me to drive an illegally.
The headlight went out. Took get around and the owner 3 days to get back to me. At 3am return calls. Also they did not offer a different rental.
They left me stranded 600 miles away from home when they locked me out. They are not an honorable company and only after your credit card.

Getaround claimed after a trip that I caused damage to the car. I am 100% certain I caused no damage whatsoever. They disregarded my analysis as to why it couldn't have been me that caused the "damage" they claim happened. Additionally, they claimed the amount of damage was $27.00 (how is it even possible to cause $27 of damage? Wouldn't that be like a bird turd on the windshield or something?) - which I would have paid just to get them off my back, but they then changed $200 for not reporting the damage! I didn't report it because there was no damage! Even in the event I had caused the $27 in damage, to charge a fee that is 7.5 times as much as the purported damage is insane, and just shows this is a money-making opportunity for them.

Aside from this instance which was the last straw, on 2 separate occasions my ride was cancelled just as I was going to pick up the car, with Getaround claiming the car was stolen! Really? I don't live in a bad area, so that is quite the coincidence. I'm guessing the car owner needed to actually use the car and would get charged a fee for cancelling but not if the car was stolen. One of those times I was on the way to a specialist doctor that I had waited months for to get the appointment. Of course I missed the appointment because I had no car. They don't do anything to try to make the situation right. Horrible horrible company.

I rented a vehicle and needed to extend my rental time. I was working for uber and paid for a 2 hr. Extention. After the 2 hrs I still was not done.
Getaround took it upon themselves to cut off my engine and wouldn't turn it back on unless I paid $16.00.
I wasn't able to cash out from Uber, there was technical problems that ubers I T dept was working on.
This merciless fake company sent a tow truck to pick up the car. Never let me know they were coming. They left me 25 miles from home stranded on the streets at 1am. The Tow truck guy felt so bad for ne he out of his own pocket gave ne $40 to try to get home.
The next day I was billed as such:
$197.00- Refueling cost
$200.00 cleaning cost
& $197.00 towing cost
Total= a whopping $594
I spent the next 2 days talking to 14 different company reps. Not one single rep could solve the problem. Imagine telling this situation to 14 people. All either transferring to another dept or promising that they will take care of this.
I used the last of my savings to jump start my new full time job with uber. It's been over 2 months every day my credit card is charged $200 197 $200 even though I froze the card They still try to charge it every single day I have text messages let me know from my banking Institution that once again this company has tried to charge over $500 worth of bogus charges any reputable rental place would never have done with this company did sad thing is this is a third party sitting under the umbrella of uber ripping people off needless to say I never received my $200 and the charges are still on going what kind of company does this type of business with people honestly being a third party is good for rip off companies like this because nobody takes the blame don't ever use this company you are in a high bracket of losing money I never received any type of apology letter for leaving me stranded on the streets at 1:00 in the morning these rental companies and Uber and all the companies that declare safety to leave an employee stranded on the streets at 1:00 in the morning 25 miles from home is not the way to do business stay away from this company
They deserve Zero Stars!

Extremely dangerous situation with a car that broke down after driving it 2 blocks. At this point the car has been left behind but i waited over 4 hours for get around to send help. They would not tell me anything on the last time the car was serviced. They made me wait for 4 hours before telling me I could leave the car and on top of that they would not refund me or rebook me until they determined the car didn't break down because of me. Mind you i drove the car 2 blocks and had it for less than 10 minutes but they wouldn't help me until they determined it wasn't my fault. Extremely dangerous cars to be renting.

I rented my car out already several times with Gettaround. But during the latest rental the renters hid some damage to the door, a piece is lose, and they tried to click it back in. But it loosens very easy?
Obviously i did not notice this while receiving the car, and Gettaround is saying now that they can't do anything about it.

However i feel left in the cold by the platform, because they are not responding to any of my questions.

Does anyone, renters or anyone else have experience with this? How can i activate Gettaround to do something?

Obviously i lost my trust in Gettaround, because if any renters try to hide their damage they will very easely get away with it! Gettaround will not do anything to protect their owners. So i'm not renting my car out anymore.

I picked up Jose's car on Tuesday August 9 and returned it on Saturday August 13. Upon arriving, there was a terrible smell in the car and I still do not know what it was from. The car was also late arriving back from its previous guest and I was texted by the owner apologizing (I have screenshots of these texts). The owner also texted me saying, "I didn't have time to check on it," prior to me receiving it.

However, 17 days after I returned the car (August 30) I was emailed that I was being charged $350 out of nowhere for smoking and pet hair and urine in the car.

1) I do not and have never smoked and did not do so in Jose's car.
2) I do not own any pet and did not bring any pets into the car during the visit.

Yet, after 17 days, Jose had sent me $300 and $50 cleaning charges.

I was livid as these were blatant lies and I recently learned from other Getaround users that this is not out of the ordinary and that owners can charge guests with charges whenever they want and Getaround stands behind them.

Beware to any who would rent a car with this man as he will attempt to charge you as much as he can, no matter how long ago you rented the car and no matter if he even checked on the car between guests. I have the text messages and documentation to prove my claims. I recommend looking on other sites (Turo.com is a good one) to rent your car.

They try to steal your money claiming late return or fuel charges. Now i video everything and send in proof since they cant scam me they try to block me from the platform. They need to be shut down

Updated review on 8/30/22 - After several communications with Getaround and seemingly getting nowhere, I received an email from Celine at Getaround customer service saying since my experience with Getaround was less than stellar, Getaround will refund all charges for the July 29th car rental. These refunds showed up in my account today 8/30.
Will I use Getaround again? - possibly but carefully if I am in Portland again.

On July 29th in Portland Oregon I contracted with Getaround to rent a 2011 Toyota Corolla from someone named Daniel. My son and I walked to Ladd Street and picked up the car to travel to the west coast. The car soon refused to travel up the hills. The engine bucked heavily and one time stalled on a sharper incline. We decided to turn around and did not make it all the way back. I found a parking lot and called Getaround to come get Daniel's car. Getaround charged me for the rental, the gas refill and the tow back to Daniel's location. The following is what I wrote to Getaround when they asked "How did we do?

Daniel's 2011 Camry failed about half way through the trip it was rented for. I turned the car around and before it failed completely, I parked it in a convenient parking lot. I called Getaround to to report the location of Daniel's defective car. Getaround dispatched a tow truck. I took an Uber back home at my expense.
- Daniel's car was poorly maintained and failed on the trip but Getaround insists on charging me to rent it?
- Daniel's defective car was not drivable to a gas station but Getaround wants me to pay for the replacement gas?
- Daniel's defective car was not drivable but Getaround wants me to pay to have it towed back to Daniel?

The car was in poor condition and not suitable for renting out. The rental fee, the refueling fee and the towing fee are not my responsibility. These fees are either to be absorbed by Getaround or charged to Daniel.

Tim McGuire
8/17/2022