Genuine Replacement PartsReviews 10,768

I ordered two halogen lamps for my Samsung microwave. I received door handle screws instead. I contacted the company and was required to submit a photo of my microwave model and serial number label from the appliance. After submitting this, I received an email stating the part I ordered was incompatible with my appliance and there may have been an error on their website (why didn't they catch this at the fulfillment stage? Why did they send screws instead - which were not even close to the same part number?). They required me to return the two much, much less expensive door handle screws before they will issue a refund. They did send me a pre-paid shipping label, which I guess is something. But the label cost more than the two screws, plus I had to go to a UPS location to send it back. They said it can take 15 days to issue the refund.

They sent me the wrong part and then made me jump through a ton of hoops to get a refund. I had to send photos of every label on the box along with a photo of my existing water filter.

The part number they sent was different from the part number I ordered, but they still made me go through this ridiculous, time consuming refund process.

Dont waste your time ordering from this company. They really need to step up their customer service experience and reconsider their return policy. Not to mention focus on getting the customers order right in the first place.

BEWARE: UNFAIR RETURN POLICY. I ordered a water inlet valve for a dishwasher. The part of the value that connected to the water hose was slightly larger in circumference than the original part, despite the same part number. This was not obvious until I attempted to install the part, which was unsuccessful. GRPs return policy says if you attempt to use a part, it will not be replaced. It does not matter if the part is defective. In fact, it seems that they only replace a part if they sent the wrong part, not a defective part. Take your business somewhere else. Patronize a business that has a fair return policy -- even if there is little chance you will return the part.