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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Directly to the point, haven't completely have full experience with this order waiting to see if it's delivered on time. Well was delivered in a reasonable time, however was disappointed with the part. Nothing like what was advertised online. Matched picture of actual part needed with order number. When part arrived it was totally different part with same order number. Was informed, after lengthy litigation, this was a compatible part...? Plastic housing was larger and would not secure to the compressor wiring would be exposed to any loose fluids that may make its way down,( this is a part for freezer). So sending part back.! After carefully searching web, actually found same part removed and at lower price.
Pleasant Experience - Thank You...!
You had item I needed, and was easy on check out
Everything came in on time and in great shape it was just the wrong part. SO just wanting to return it so that way I can get the correct part for my dryer.
Easy as long as you have the model number for your appliance.
It was an easy and direct search and ordering system. I appreciate the convenience. The order was prompt. Thank You.
Very quick and easy
Fine experience
Easy Breezy Mail Order Experience. Would surely recommend.
Errible On-Line Experience
- No confirmation of order
- Should have shipped Monday - has it shipped? - Now day #3
- Credit card charged
- Fulfillment Center (phone Rep) says GRP does not confirm orders or send email when shipped and does not send tracking information
- Seems like I am dealing with a person working in their garage?
Very easy nice to get the real replacement parts I had to remove a screw on the top left hand side so the tab with the hole on the cover would slide in and then put the screw back in. Works perfect I would only go with factory replacements, it can save a lot of frustration.
Over all satistfied
Perfect factory part. Fixed my fridge myself and saved a lot of money. Thank you for prompt service and accurate description of part that was easy to find on your website
Completely satisfied
I got the correct part. Transfer of the switches and the door opening rocker piece to the new part went smoothly. Once again have a working microwave.
Slow delivery
I ordered a replacement lightbulb for my refrigerator from them which costs $165 (controls all lights in the fridge). It quit working around 45 days or so and I didn't get around to replacing it or reaching out to GRP until a couple weeks later. I offered to send back the one that wasn't working in exchange for them sending a new one which they denied. They refuse to refund me as well. I would never order a part from this company again and strongly warn anyone who does. Their customer service response time was horrible and when I finally got a representative on the phone she was less than accommodating.
Quick and easy to find the replacement part I needed at a reasonable price. Easy website navigation. Easy to pay format. Great Job!
Accidentally ordered the wrong part. Called and was on hold for 45min, then gave up. Tried the web based app, but no one responded. Sent email and finally got answer to my return question.
Blah
Exact fit
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members