Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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John F.
3 reviews
0 helpful votes
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Got the part on time and a local repair man installed it and washer is again running fine. This part was the reason the washer had failed. Very satisfied.

Date of experience: August 27, 2020
Ed X.
1 review
0 helpful votes
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Very easy to place orders
August 27, 2020

Very easy to place orders

Date of experience: August 27, 2020
Geoffrey S.
1 review
0 helpful votes
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Great service, the right part, it was easy to find and order. Yes, I will use Genuine Replacement Parts again.

Date of experience: August 27, 2020
Doane S.
1 review
0 helpful votes
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Very easy to used, thanks
August 27, 2020

Very easy to used, thanks

Date of experience: August 27, 2020
Minnesota
1 review
0 helpful votes
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No llega el pedido
August 27, 2020

Compre un cooktop dijeron que lo enviarian el 26 de agosto y no lo han enviado hasta hoy 27 llamo y no responden

Date of experience: August 27, 2020
Harry D.
1 review
0 helpful votes
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Very good and happy
August 27, 2020

Very good and happy

Date of experience: August 27, 2020
trisha X.
1 review
0 helpful votes
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Unfortunaltey this did not fix our problem
August 27, 2020

Unfortunaltey this did not fix our problem. It may be a manufacturer issue. Either way now we have a repairman scheduled to fix the codes this caused:(
Thank you! Patricia Estabrook

Date of experience: August 26, 2020
Frank L.
1 review
0 helpful votes
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First time buyer
August 27, 2020

First time buyer. Positive experience and shop here again

Date of experience: August 26, 2020
Cheryl P.
4 reviews
0 helpful votes
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Not worth commenting...
August 27, 2020

Not worth commenting...

Date of experience: August 26, 2020
Julie G.
1 review
0 helpful votes
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Not exactly like part replacing but it works
August 27, 2020

Not exactly like part replacing but it works

Date of experience: August 26, 2020
John R.
2 reviews
0 helpful votes
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Easy to find and order the correct replacement part. Arrived very quickly and was exactly what I needed.

Date of experience: August 26, 2020
Janice G.
1 review
0 helpful votes
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Very happy with two day delivery
August 26, 2020

Very happy with two day delivery. Would recommend this company to everyone.

Date of experience: August 26, 2020
Patsy K.
1 review
0 helpful votes
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Very pleased with overall experience
August 26, 2020

Very pleased with overall experience. Thank you

Date of experience: August 26, 2020
Spence W.
1 review
0 helpful votes
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Your return policy is a bit on the draconian side. The level of certainty I felt the need to have before opening the box was overwhelming. Were I not in a bind with my washer in the time of COVID - I would not have made the purchase. There is virtually no safety net for this purchase whatsoever, so I really felt like I was gambling the 300 bucks. I understand the practical logic behind your policy-- but I think it's unfortunate. That said, the control board was easy to find, it arrived promptly and fully in tact, and there was not too much packaging material in the box. My washer is now fully functioning within established parameters.

Date of experience: August 26, 2020
Dayna R.
1 review
0 helpful votes
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...
August 26, 2020

Date of experience: August 26, 2020
Antonio p.
1 review
0 helpful votes
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The fits perfectly and the time it took to get it was great

Date of experience: August 26, 2020
Mark B.
2 reviews
0 helpful votes
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Found what i needed on line, ordering was simple and delivery was quick.

Date of experience: August 26, 2020
Valerie R.
1 review
0 helpful votes
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Easy ordering, Good Service
August 26, 2020

Easy ordering, Good Service

Date of experience: August 26, 2020
Jeffrey P.
1 review
0 helpful votes
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No thanks
August 26, 2020

No thanks.

Date of experience: August 26, 2020
mils I.
1 review
0 helpful votes
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Customer Service seems non
August 26, 2020

Customer Service seems non - existent. I emailed them and no one even bothered to respond. I did not get an automated order email with my order details. Also product arrived a day later than promised on the website, and it was thanks to my Fedex account that I realized that the item was shipped.

Date of experience: August 26, 2020