Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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Phil K.
6 reviews
0 helpful votes
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Good
April 13, 2016

Good

Date of experience: April 13, 2016
Tony R.
1 review
0 helpful votes
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The communication is excellent,they don't give you the run around,if you received an item that doesn't fit your application they do research and guide you in the correct location if they don't have it,returning items is a breeze,I will do business with them anytime. Great response staff. Thank you.

Date of experience: April 13, 2016
Erik B.
1 review
0 helpful votes
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Price was the best I found on the web and the part was perfect.

Date of experience: April 13, 2016
James J.
5 reviews
0 helpful votes
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I got the part I needed quickly and it worked well.

Date of experience: April 12, 2016
Marcia F.
1 review
0 helpful votes
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Straight forward & easy to navigate; my only problem with this website was trying to figure out if the shelf support was the right one for my refrigerator ( it wasn't) when all that was shown was a cardboard box! No dimensions, no illustrations, and therefore no cigar. The price does not justify the expense of returning this item.There are several parts that are shown that way (only a cardboard box), so it's tricky & hit 'n' miss.Good prices & fast & reasonable shipping rates. Recommended!

Date of experience: April 11, 2016
kevin a.
1 review
0 helpful votes
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I won't buy from a company again who I can't pick up the phone and call someone about my order. I had a major problem when I was sent the wrong part even though the part number was correct. You had part numbering problem.

Date of experience: April 11, 2016
George V.
1 review
0 helpful votes
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It was quick and easy
April 11, 2016

It was quick and easy. I just hope the part is the correct one.

Date of experience: April 11, 2016
Todd B.
1 review
0 helpful votes
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Delivery was super fast
April 10, 2016

Delivery was super fast. Product was as advertised

Date of experience: April 10, 2016
kay f.
1 review
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Got the part, we now have heat again
April 10, 2016

Got the part, we now have heat again
I am glad my son found your web page
Thank you

Date of experience: April 9, 2016
Rosalind S.
1 review
0 helpful votes
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Great
April 9, 2016

Great

Date of experience: April 9, 2016
michael D.
5 reviews
0 helpful votes
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I love the service you provide, but I am having trouble returning it. The box was destroyed, but I will provide a a shipping carton to return it. But I haven't had a response from customers service yet

Date of experience: April 9, 2016
tom D.
3 reviews
0 helpful votes
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!
April 9, 2016

!

Date of experience: April 9, 2016
Mike J.
7 reviews
0 helpful votes
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Online chat was slow
April 9, 2016

Online chat was slow

Date of experience: April 9, 2016
mike W.
6 reviews
0 helpful votes
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Economical and quick delivery!
April 8, 2016

Economical and quick delivery!

Date of experience: April 8, 2016
hilde b.
1 review
0 helpful votes
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Easy, was able to order what i needed
April 8, 2016

Easy, was able to order what i needed

Date of experience: April 8, 2016
Jarek Z.
1 review
0 helpful votes
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Adsafsd
April 8, 2016

Adsafsd

Date of experience: April 7, 2016
Gary P.
1 review
0 helpful votes
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The price was good
April 7, 2016

The price was good. The ordering process was easy. The 2 day shipping was a joke, it took over a week.

Date of experience: April 7, 2016
paul c.
2 reviews
0 helpful votes
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Seems fine
April 7, 2016

Seems fine

Date of experience: April 7, 2016
Martha U.
6 reviews
0 helpful votes
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So glad you guys have this part available, and that it was so easy to find and purchase. You all just saved us about $500 on a new stove. We received the oven part that we needed in great time. And it was the exact part that we needed. Easy to replace and I can use the oven again! We could not be happier with your service. Again, thank you

Date of experience: April 7, 2016
David M.
1 review
0 helpful votes
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Ordering was quick and easy
April 7, 2016

Ordering was quick and easy

Date of experience: April 6, 2016