Genuine Replacement PartsReviews 10,768

Was looking for an outdated Maytag oven electric surface part (glass top). Upon not finding the part for days, I reached out to this site (referred from a friend), to have an online customer service person get on chat regarding these parts. They proceeded to tell me the parts that I needed to order.

One arrived 4 days later even though the other did not. When asked why, they said that the other was backordered... even though I had no idea about this considering the UPS statement said that I was to receive both parts at the same time. A week later, the other arrived. I opened up my oven to find that the parts were right, but the contacts/leads were not. They didn't fit at all.

I immediately contacted customer service at Dappz to find that they started questioning me as to why I ordered the wrong part. 25% restock fee for something they put in a simple box seems to be a little overboard. And they would not pay for the return shipping.

At this point, I'm out an oven (had to buy a new one since they were my last resort), and I have extra parts for an oven that I'm throwing out.

I think that the problem here is that I bought these in a hurry without realizing that this company is just untrustworthy. Had I known that I would be paying out for return shipping with a restock fee (which would amount to $50 + dollars), I would have taken that money towards buying a new, cheaper oven (as this is for my rental and not my own home). The other problem isn't mine - which is NO phone number to reach Dappz, they only have customer service from 8am - 3:30pm Mon-Fri, and they give the runaround about how they need to charge fees due to this and that in their warehouse.

It's a wonder people use companies like Amazon... at least the big companies won't stiff you on return shipping or ask for a restock fee... they do enough business that they're not scraping for every penny from a customer.

Had Dappz said that they would accept a return without all these outrageous fees, I would have used them in the future for my other rental properties. However, instead, I'm making it a mission to give my best, unbiased facts about this scenario in the hopes that other consumers will think twice about using them before purchasing.