Genuine Replacement PartsReviews 10,768

I ordered a crisper drawer for my Samsung Refrigerator on Dappz. The order was processed and I was sent an invoice. After a few weeks I had still not received the crisper drawer and reached out to them. They responded saying they had posted the wrong pricing online and that they cancelled my order and refunded the amount. They said that I could go back online and reorder the part- which had increased by $30. WHAT? I have reported them to the FTC- stay away! Typical bait and switch...

I ordered three parts, two arrived and one was back ordered. I only purchased from you because your website showed the parts were in stock and could be delivered in 3 days. I was a little annoyed that I wasn't told of the back ordered part until I opened up the package and was a part short. I ended up canceling the last part.

Your online customer service is also lacking. I sat in the que for a while and no one ever came to the chat room. I gave up after about 20 minutes. I ended up writing an email and was able to cancel the part through email.

I live in Alaska. For whatever reason, there are still companies in the US that don't seem to realize that Alaska has been part of the US for 50+ years and refuse to ship to our state. I place an order on Dappz and the order was accepted, including the address and zip code that clearly indicated it was going to Alaska along with an extra shipping fee to sent the part FedEx (which, by the way, comes to Alaska as well) and my credit card information. The next day I get an email saying they cancelled the order because they don't ship to Alaska. When I try to contact them, I find out they are totally "electronic" so there is no phone number to call. I was forced to do a live chat where the operator abruptly put up a link to their "policy" and disconnected the call. Totally convinced they went electronic because their phone was ringing off the hook with dissatisfied customers.